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ElevenAgents가 제공하는 enterprises용 챗봇을 소개합니다
Less ticket volume, faster resolutions, lower cost to serve
Omnichannel AI agents handle customer support, sales qualification, and employee self-service at scale. So your team spends time on work that actually requires a human.
Deflect tickets before they reach your team
AI agents resolve common requests. Account inquiries, order status, password resets, policy questions. Instantly and without agent involvement, reducing inbound volume and cost per interaction.
Cover every channel, every time zone
Deploy once across web, voice, WhatsApp, SMS, and email. Agents handle requests 24/7 in 70+ languages. So global coverage no longer means proportional headcount growth.
Meet enterprise security and compliance needs
SOC 2 Type II, ISO 27001, PCI DSS L1, and HIPAA certified, with zero retention mode, end-to-end encryption, and regional data residency options that satisfy legal, security, and procurement review.
한 번만 챗봇을 만들고 어디서든 활용하세요
고객이 있는 곳에서 소통하면서도, 모든 대화를 하나의 대시보드에서 채널 이동 없이 확인할 수 있습니다.
맞춤형 웹사이트나 Webflow, Squarespace, Framer, Lovable 같은 사이트 빌더에 챗봇을 추가하세요.
맞춤형 웹사이트나 Webflow, Squarespace, Framer, Lovable 같은 사이트 빌더에 챗봇을 추가하세요.
고객이 SMS로 챗봇에 메시지를 보내고, 언제 어디서나 즉시 답변을 받을 수 있습니다.
몇 번의 클릭만으로 챗봇에 음성을 부여하고, 수신 및 발신 전화를 자동으로 처리할 수 있습니다.
WhatsApp에서 완전히 자동화된 대화 경험으로 고객에게 다가가세요.
이메일 대화를 자동화하고, 받은편지함에서 빠르고 일관된 지원을 제공합니다.
모든 enterprises 워크플로를 위한 하나의 플랫폼
운영 시스템과 연동하고, 챗봇이 정확히 원하는 SOP(표준 운영 절차)를 따르도록 맞춤 설정하세요.
채널을 아우르는 하나의 두뇌
한 번 설계하면 채팅, 전화, 이메일, WhatsApp 등 어디서든 배포할 수 있습니다.
일정 관리
챗봇이 고객과의 상호작용을 바탕으로 직접 미팅을 추가하거나 삭제할 수 있습니다.
워크플로와 가드레일
챗봇의 접근 범위와 규칙을 정의해 민감한 데이터를 안전하게 보호하세요.
이미 사용 중인 도구와 매끄럽게 연동
Connect your enterprise chatbot to CRM, CCaaS, ticketing, scheduling, and workflow tools so agents work with live data and hand off to humans with full context intact.
감정과 맥락을 이해하는 enterprises 챗봇
감정을 표현하는 챗봇이 실제 고객의 감정에 맞춰 대화를 이끌어가며, 중요한 순간에도 더 나은 결과로 안내합니다.
자연스럽고 사람 같은 대화
몇 초 만에 챗봇에 생생한 목소리를 부여하세요. 톤을 세밀하게 조절해, 긴장된 상황에서도 고객을 진정시키고 안내하며 안심시킬 수 있습니다.
빠르고 맥락이 풍부한 상담 이관
복잡한 상황에 대한 이관 규칙을 설정하고, 필요할 때 사람 상담원에게 넘기세요. 전체 대화 기록이 CCaaS, CRM, 티켓 시스템에 자동으로 연동되어 매끄럽게 이어집니다.
Visual workflow builder
Design multi-step agent flows with intent-based routing, deterministic handoff rules, and human escalation paths. Without writing code. Version control and A/B testing are built in.
Deep system integrations
Connect to your CRM, CCaaS, ticketing, and ERP systems via native connectors or the MCP API layer. Agents read and write live data so every response is grounded in current records.
LLM-agnostic architecture
Bring your own LLM or use ElevenLabs-hosted models. Domain-tune for your industry terminology, plug in your knowledge base, and swap underlying models without rebuilding your agent logic.
Voice agents with sub-second latency
Purpose-built TTS and STT models. Co-optimized in a single pipeline. Deliver natural, real-time voice interactions across phone and web without the latency gaps that break conversation flow.
Agent assist and human handoff
When a conversation needs a human, agents transfer full context. Transcript, intent, and CRM data. To the live agent, so customers never repeat themselves and AHT stays low.
Real-time analytics and conversation logs
Track deflection rates, resolution times, CSAT, and escalation patterns from a single dashboard. Conversation logs feed continuous improvement without manual review overhead.
스케일에 맞춘 엔터프라이즈급 보안 및 인프라
데이터는 전송 중과 저장 시 모두 암호화되며, SOC2, HIPAA, GDPR 준수를 지원합니다. 더 엄격한 데이터 관리를 위해 지역별 데이터 보관 및 무보존(Zero Retention) 모드도 제공합니다.
데이터는 전송 중과 저장 시 모두 암호화되며, SOC2, HIPAA, GDPR 준수를 지원합니다. 더 엄격한 데이터 관리를 위해 지역별 데이터 보관 및 무보존(Zero Retention) 모드도 제공합니다.
세분화된 팀 권한을 설정하고, 에이전트와 콘텐츠 제작 파이프라인 전반에 걸쳐 보이스, 에셋, 리소스를 공유하며 협업할 수 있습니다.
ElevenLabs 팀이 원활한 시작과 안정적인 운영을 지원하며, 일관된 성능과 안심할 수 있는 서비스를 제공합니다.
첫 enterprises 챗봇 만들기
자주 묻는 질문
챗봇의 모든 가능성 살펴보기
안녕하세요, 무엇을 도와드릴까요...
hr-recruitingHr-recruiting
AI recruiting and HR chatbots that screen candidates, schedule interviews, answer employee questions, and sync with your ATS - so your team spends less time on repetitive tasks and more time on the hires that matter.
안녕하세요, 무엇을 도와드릴까요...
lawLaw
AI chatbots for law firms and legal teams. Automating client intake, matter qualification, consultation scheduling, and practice area FAQs across every channel, without replacing attorney judgment.
안녕하세요, 무엇을 도와드릴까요...
salesSales
AI sales chatbots that qualify leads, book demos, and move buyers through the pipeline. 24 hours a day, across every channel your team already uses.
안녕하세요, 무엇을 도와드릴까요...
saasSaas
AI chatbot for SaaS that deflects support tickets, guides user onboarding, qualifies leads, and integrates with your CRM and helpdesk. Available 24/7 across every channel your users prefer.
안녕하세요, 무엇을 도와드릴까요...
travelTravel
Build AI chatbots that plan personalized itineraries, answer traveler questions around the clock, and automate booking support. Across web, WhatsApp, and voice, in 70+ languages.
안녕하세요, 무엇을 도와드릴까요...
retailRetail
Handle order tracking, returns, product discovery, and post-purchase support, 24/7, across every channel, in 70+ languages. Resolve WISMO instantly, recover abandoned carts, and scale through peak season without adding headcount.
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real estateReal estate
Capture, qualify, and schedule serious buyers 24/7. Never miss a lead. Our agents handle listing inquiries, budget screening, and showing bookings across web, phone, and messaging, syncing every contact to your CRM.
안녕하세요, 무엇을 도와드릴까요...
property managementProperty management
Handle tenant questions, maintenance requests, and leasing inquiries 24/7. Without adding headcount. Capture leads, triage issues, and schedule showings across your site and messaging channels.
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procurementProcurement
ElevenAgents automates the repetitive work across your source-to-pay cycle - routing requisitions, handling supplier queries, chasing invoices, and enforcing buying policies - so your team focuses on strategic sourcing.
안녕하세요, 무엇을 도와드릴까요...
marketing agenciesMarketing agencies
AI chatbots that capture leads, qualify prospects, and automate client workflows - built for marketing agencies managing multiple accounts across every channel.
안녕하세요, 무엇을 도와드릴까요...
it operationsIt operations
AI agents handle password resets, access requests, incident triage, onboarding, and runbook automation - deflecting Tier-1 tickets, resolving issues instantly across voice and chat, and integrating with your ITSM stack.
안녕하세요, 무엇을 도와드릴까요...
insuranceInsurance
AI chatbots for insurance that automate claims intake, policy servicing, renewals, and billing - across voice, web, and messaging - so policyholders get instant answers and agents focus on what matters most.
안녕하세요, 무엇을 도와드릴까요...
hospitalityHospitality
AI agents that handle guest inquiries, automate bookings, and surface upsell offers across every channel - 24/7, in 70+ languages, without adding headcount.
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governmentGovernment
Government chatbots handle routine citizen inquiries 24/7 - cutting call volume, wait times, and freeing staff for complex casework. Deploy across web, SMS, voice, and messaging channels with TXRAMP, SOC 2, and GDPR compliance.
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healthcareHealthcare
Healthcare chatbots that handle appointment scheduling, insurance questions, symptom triage, and telehealth access - so your team can focus on care, not calls.
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financeFinance
Finance AI chatbots that handle customer inquiries, account lookups, fraud alerts, and FP&A workflows around the clock - with the security and compliance controls your teams require.
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constructionConstruction
Give field crews, supervisors, and project managers instant answers - from safety protocols and equipment manuals to site documents and progress updates - without stopping work to search for information.
안녕하세요, 무엇을 도와드릴까요...
businessBusiness
AI chatbots for business that handle support, qualify leads, and automate customer conversations 24/7 - without adding headcount. Deploy across your website, phone, and messaging channels in minutes.
안녕하세요, 무엇을 도와드릴까요...
automotive industryAutomotive industry
Capture leads, book test drives, and answer inventory and financing questions around the clock. With AI chatbots built for car dealerships and automotive groups.