小売業者・オンラインマーケットプレイス向けAIエージェントの未来

堅苦しくて使いにくいチャットボットの時代は終わりました。エンタープライズレベルのAIエージェントが、商品発見や注文追跡、購入後サポートまで、顧客のリクエストを最初から最後まで対応する方法をご紹介します。サポートコストの削減、コンバージョン率の向上、顧客からの信頼強化も実現できます。先進的な小売業者やマーケットプレイスが、会話型AIを活用して顧客対応を迅速化し、大規模なパーソナライズ対応を実現し、ROIを可視化している実例もご紹介します。また、AIエージェントのライブデモも実施し、実際の小売業界での活用例をお見せします。登壇者 - Nicolo Rossi & Pier Patergnani（小売・マーケットプレイス向けAIエージェントの専門家）— 小売業界のAI活用による顧客エンゲージメント拡大を支援 - Senta Knuth（小売・マーケットプレイス向けエンタープライズプロダクト導入担当）

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4月29日

Leading with AI: How Klarna Rebuilt Marketing with AI

AI has changed what's possible in marketing. Klarna is proof of what happens when a team actually runs with it. In this session, Luke Harries (Head of Growth, ElevenLabs) sits down with David Sandström (CMO, Klarna) for one of the most tactical conversations in AI marketing. We're skipping the theory and going straight to the workflows — the exact processes, tools, and team structures behind one of the most significant AI transformations in marketing today. What you'll learn 1. How Klarna rebuilt core marketing workflows with AI from the ground up 2. The tools, processes, and team structures that made it possible 3. How they drove organization-wide AI adoption — and what most companies get wrong 4. Why creativity is becoming the last true differentiator in the AI era 5. Tactical takeaways you can bring back to your own team

4月22日

The AI Agent Playbook for Financial Services

Customers in financial services expect instant, accurate, human-feeling support - whether they're checking a balance, disputing a charge, or navigating a loan. Meeting that bar at scale, across languages, across channels, while staying compliant, is one of the hardest operational problems in the industry. AI agents are solving for it. Revolut cut resolution times by 8x. Klarna is handling front-line US phone support at 10x the speed. Better.com doubled lead-to-lock conversion. In this session, we'll show you how they did it, give you a live look at ElevenAgents in action, and share what's coming next. What we'll cover - Where AI agents in BFSI are headed - and the use cases delivering real ROI today - Learnings from enterprise deployments like Klarna, Revolut, and Better and live demos - How to get compliance and legal over the line - PCI DSS, GDPR, data residency, and the world's first insurable voice AI platform via AIUC-1

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