エージェントの舞台裏：Cars24が300万分以上の営業通話を自動化する方法

Behind the Agent: How Cars24 Automates 3+ Million Minutes of Sales Calls

車の購入は、多くの人にとって最大級の経済的決断のひとつです。インドでは、購入者の70％が初めての車所有者であり、電話でのやり取りが成約のカギを握ります。 Cars24は、全国に300以上の店舗と1,300人以上のコンタクトエージェントを展開しています。需要に応え、顧客体験の質をさらに高めるため、AI音声エージェントの導入を決断しました。その成果は明らかです。AIがサポートした通話は300万分以上、アシスト付きの成約率は45％、通話コストは50％削減。しかも、車購入者が期待する会話の質はそのままです。このウェビナーでは、Cars24チームがどのようにAI音声オペレーションを構築・導入・拡大したのか、そしてその過程で得た知見について、技術の裏側から直接お話しします。ウェビナーで得られること： 1. Cars24がどの通話を自動化し、どの通話を人が対応するかをどう判断したか 2. 300万分以上の自然で低遅延な会話を支えるテックスタック 3. 品質や顧客満足度を大規模にどう測定したか 4. 今後、AIを検査・ファイナンス・アフターサービスのワークフローへどう拡大していくか

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3月5日

The Future of Learning: How AI is Revolutionizing Education

Leading universities, EdTech companies, and corporate training programs are using AI voice to deliver personalized instruction at scale, reach global audiences instantly, and create learning experiences students actually complete. Join to see they are building AI teaching agents and accessible content that transform student outcomes — and how you can do the same. In this session, you'll learn how to: Personalize training — Live demos showing how AI voice delivers personalized support to individual learners, without adding headcount See what's actually working — Real examples from StudyLab AI, MasterClass, and Supernova on how they use AI voice to keep students engaged and coming back Reach any learner, anywhere — Turn existing course materials into audio for visually impaired students and translate content into 30+ languages in days Whether you're building K-12 apps, university programs, corporate training, or consumer platforms, you'll leave with practical strategies, real customer stories, and a clear path to getting started with ElevenLabs.

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2月25日

Building Voice Agents That Actually Sound Human

Imagine voice agents that are so expressive, they blur the line between AI and a human conversation - staying calm under pressure, de-escalating tense moments, and guiding customers to a clear resolution. Introducing Expressive Mode for ElevenAgents: unprecedented control over tone and delivery, so your agents can adapt to real customer emotion and respond at exactly the right moment - helping customers feel helped, not processed. Expressive Mode is powered by two upgrades built to work seamlessly together inside our vertically integrated ElevenAgents platform: Eleven v3 Conversational — our most emotionally intelligent, context-aware TTS model, optimized for real-time dialogue A new turn-taking system — better-timed responses with fewer interruptions, so conversations flow naturally Because Expressive Mode is integrated end-to-end within ElevenAgents, it can use real-time signals (emotional cues + speech patterns) to infer how something is said — not just what was said — and decide when the agent should speak, pause, or wait. The result: more human timing, especially in emotionally charged situations. In this session, we’ll show you how to use Expressive Mode to deploy emotionally expressive agents that sound on-brand, respond naturally, and adapt to real customer emotion — without increasing your per-minute cost. What you’ll learn 1. Build experiences customers actually appreciate - how expressive tone + natural timing improves trust, satisfaction, and engagement 2. See it in action - live demos of Expressive Mode handling real customer moments (frustration, urgency, confusion and even humor) 3. A practical rollout playbook - what to test, what to measure (CSAT/NPS, containment, conversion), and how to iterate fast

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