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Retail & E-Commerce

Delight shoppers with Conversational AI

Automate support, drive sales, and elevate the customer experience with voice-first AI agents. Free your customers from waiting on hold — and your team from handling every call manually.

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Support Automation

Automate order inquiries, updates & refunds

Let your AI agent handle high-volume support requests like "Where’s my order?", "How do I cancel?", and "When will I get my refund?". Deliver 24/7 support across voice and chat — while freeing up your team to focus on complex issues.

Shopping Assistant

Help every customer find the perfect product

Help shoppers find the perfect product through natural, conversational guidance. From fit and style to specific features, your AI assistant simplifies discovery, boosting conversion rates and customer satisfaction.

Elevate Every Customer Interaction

Support customers across languages, channels, and use cases with AI agents that blend real-time speech, powerful language models, and your business logic.

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    Multilingual support

    Engage customers globally with support for 31 languages.

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    Thousands of voices

    Match your brand’s identity with the perfect voice, or localize with regional accents to boost engagement and conversion.

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    Grounded in your data

    Deliver accurate, brand-aligned answers by grounding responses in your internal docs, SOPs, and product catalogs.

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    Works with your stack

    Plug into your e-commerce stack — CRM, helpdesk, or order tracking — without changing your existing setup.

Built to scale your operations, securely

Enterprise grade security

Your data security is our priority. We're certified SOC2 and GDPR compliant, and our optional Zero Retention Mode ensures none of your content or data are retained on our servers. End-to-end encryption further protects data sent to and from our models.
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GDPR Compliant
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HIPAA Compliant
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AICPA SOC II
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End-to-end encryption
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Zero retention mode
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CCPA Compliant
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EU Data Residency

Enterprise Support and SLA’s

Your dedicated support team and our custom Service Level Agreements ensure your operations are always running smoothly, giving you the best of both worlds: uninterrupted performance and peace of mind
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Built for large teams and organizations

Our platform is designed to meet the needs of big teams by streamlining project collaboration and management with unlimited user seats and helpful intra-team communication and asset sharing solutions
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Custom pricing based on your needs

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Conversational AI

$0.08/minute and lower

Speech transcription

$0.22/hour and lower

Audio quality

128 kbps, 44.1kHz

API formats

16kHz PCM, uLaw

Features & capabilities

Text to Speech
Speech to Text
Conversational AI
Instant voice cloning
Professional Voice Cloning
44.1kHz PCM audio output via API

Creation & collaboration

Studio
Dubbing Studio
Multi seats & workspaces for team collaboration
ElevenStudios fully managed dubbing service

Integration & scalability

API Access
Custom SSO
Elevated concurrency limits

Support & compliance

Commercial license
Custom terms & assurance around DPA/SLAs
BAAs for HIPAA customers
Significantly discounted pricing at scale
Priority support
ElevenLabs

Create with the highest quality AI Audio

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