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ElevenAgents

Government Chatbot: 24/7 Citizen Support, Use Cases and Benefits

Government chatbots handle routine citizen inquiries 24/7 - cutting call volume, wait times, and freeing staff for complex casework. Deploy across web, SMS, voice, and messaging channels with TXRAMP, SOC 2, and GDPR compliance.

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Apresentando chatbots para government com ElevenAgents

AI chatbots built for public-sector service delivery

Residents expect answers 24/7. Handle high-volume inquiries across channels, languages, and services. From benefits to emergency comms. So your team focuses on cases that need a human.

Serve citizens around the clock

Residents get instant answers to benefits, licensing, and service questions at any hour. No hold times, no queues. Verified responses across every channel reduce misinformation and build trust.

Reduce call volume and staff workload

Automate routine FAQ, form guidance, payment status, and appointment scheduling. Staff gain capacity for casework that requires judgment, empathy, and discretion.

Meet compliance and accessibility requirements

Deploy with TXRAMP Level 2, SOC 2 Type II, ISO 27001, and GDPR compliance. Support 70+ languages with consistent tone and deliver accessible experiences that meet WCAG standards.

Crie seu chatbot uma vez e use em todos os canais

Converse com seus clientes onde eles estiverem, acompanhando todas as conversas em um único painel, sem precisar alternar entre canais.

Foreground

Uma plataforma para todo o fluxo de trabalho de government

Conecte aos seus sistemas e personalize o chatbot para seguir exatamente seus processos.

ElevenLabs ElevenAgents platform
ElevenAgents scheduling UI
Integrations UI

Integre facilmente com as ferramentas que você já usa

Connect your government chatbot to case management, payment, scheduling, and workflow systems - so agents complete transactions, not just answer questions.

Stripe

Enable real-time voice commerce with conversational payment experiences through your AI agents - powered by Stripe.

Integre ElevenLabs Agents com StripeIntegre ElevenLabs Agents com Stripe
ServiceNow

Build voice-first service automation that scales conversations without scaling headcount

Integre ElevenLabs Agents com ServiceNowIntegre ElevenLabs Agents com ServiceNow
Twilio

Use AI Voice Agents with your Twilio phone numbers for seamless, automated inbound and outbound calls

Integre ElevenLabs Agents com TwilioIntegre ElevenLabs Agents com Twilio
Zapier

Turn your voice AI agents into action-driven assistants that execute real-world tasks across thousands of apps without custom coding.

Integre ElevenLabs Agents com ZapierIntegre ElevenLabs Agents com Zapier
Zendesk

Enable intelligent voice-first customer support with real-time ticket resolution and automated support workflows

Integre ElevenLabs Agents com ZendeskIntegre ElevenLabs Agents com Zendesk
Docusign

Enhance your AI voice agents with seamless document-signing workflows. Connect conversations to agreement tools like DocuSign, helping move prospects from call to signed contract - faster.

Integre ElevenLabs Agents com DocusignIntegre ElevenLabs Agents com Docusign
Make

Empower your AI voice agents to orchestrate complex workflows across any system through natural conversation

Integre ElevenLabs Agents com MakeIntegre ElevenLabs Agents com Make
Ver tudo

Chatbots de government que entendem emoções e contexto

Chatbots expressivos se adaptam à emoção real do cliente, guiando cada conversa para melhores resultados, mesmo nas situações mais delicadas.

Conversas naturais e humanas

Dê uma voz realista ao seu chatbot em segundos. Controle o tom para que ele possa acalmar, orientar e tranquilizar clientes, mesmo sob pressão.

Transferências rápidas e com contexto

Defina regras de escalonamento para casos complexos e transfira para humanos quando necessário. Todo o histórico da conversa é sincronizado com seu CCaaS, CRM e sistema de tickets para uma transição suave.

Human hand-off

Omnichannel deployment

Build your government chatbot once and deploy across web, SMS, voice, WhatsApp, and email. Residents engage on their preferred channel. Your team manages it all from one place.

Multilingual support for diverse populations

Serve residents in 70+ languages with consistent tone and accuracy. Language is never a barrier to accessing public services. From tax guidance to emergency notifications.

Secure backend integrations

Connect to case management systems, payment gateways, records databases, and citizen portals via API or middleware. Agents retrieve and submit data in real time without exposing sensitive records.

Human escalation and routing

When a query exceeds the agent's scope. Benefits appeals, sensitive casework, or distressed residents. Structured escalation routes it to the right team with full context preserved.

Analytics and performance tracking

Monitor containment rates, call deflection, response accuracy, and citizen satisfaction in real time. Use conversation logs and intent analytics to improve agent performance continuously.

Guardrails and content governance

Scope agent responses to verified agency content, apply PII redaction, and set custom rules to prevent off-topic or inaccurate outputs. Maintain control over every answer your chatbot gives.

Segurança e infraestrutura de nível empresarial em escala

Foreground

Crie seu primeiro chatbot para government

Crie na plataforma

Desenhe, teste e publique seu chatbot para government em um painel intuitivo, sem precisar programar.

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Crie com a API

Integre o chatbot aos seus próprios aplicativos usando nossa REST API e SDKs para desenvolvedores.

Obter chave APILer a documentação
Create Agent APIs

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