Pular para o conteúdo
EntrarCriar conta
Fale com vendasEntrar
ElevenAgents

Government Chatbot: 24/7 Citizen Support, Use Cases and Benefits

Government chatbots handle routine citizen inquiries 24/7 - cutting call volume, wait times, and freeing staff for complex casework. Deploy across web, SMS, voice, and messaging channels with TXRAMP, SOC 2, and GDPR compliance.

Criar um chatbotFalar com o time de vendas
Ligar para o Agente
Receber uma ligação
  • aston_martin_f1
  • stripe
  • yoto
  • dudeperfect
  • huberman
  • yestheory

Apresentando chatbots para government com ElevenAgents

AI chatbots built for public-sector service delivery

Residents expect answers 24/7. Handle high-volume inquiries across channels, languages, and services. From benefits to emergency comms. So your team focuses on cases that need a human.

Serve citizens around the clock

Residents get instant answers to benefits, licensing, and service questions at any hour. No hold times, no queues. Verified responses across every channel reduce misinformation and build trust.

Reduce call volume and staff workload

Automate routine FAQ, form guidance, payment status, and appointment scheduling. Staff gain capacity for casework that requires judgment, empathy, and discretion.

Meet compliance and accessibility requirements

Deploy with TXRAMP Level 2, SOC 2 Type II, ISO 27001, and GDPR compliance. Support 70+ languages with consistent tone and deliver accessible experiences that meet WCAG standards.

Crie seu chatbot uma vez e use em todos os canais

Converse com seus clientes onde eles estiverem, acompanhando todas as conversas em um único painel, sem precisar alternar entre canais.

ElevenAgents website chatbot UI with a sample conversation

Adicione seu chatbot ao seu site personalizado ou em construtores como Webflow, Squarespace, Framer ou Lovable.

Adicione seu chatbot ao seu site personalizado ou em construtores como Webflow, Squarespace, Framer ou Lovable.

ElevenAgents website chatbot UI with a sample conversation

Permita que seus clientes enviem mensagens para o chatbot por SMS e recebam respostas instantâneas onde estiverem.

Dê voz ao seu chatbot em poucos cliques e deixe que ele atenda ou faça ligações para você.

Fale com seus clientes no WhatsApp com uma experiência de conversa totalmente automatizada.

Automatize conversas por e-mail e ofereça suporte rápido e consistente direto na caixa de entrada do cliente.

Uma plataforma para todo o fluxo de trabalho de government

Conecte aos seus sistemas e personalize o chatbot para seguir exatamente seus processos.

ElevenLabs ElevenAgents platform
ElevenAgents scheduling UI
Integrations UI

Integre facilmente com as ferramentas que você já usa

Connect your government chatbot to case management, payment, scheduling, and workflow systems - so agents complete transactions, not just answer questions.

Stripe

Enable real-time voice commerce with conversational payment experiences through your AI agents - powered by Stripe.

Integre ElevenLabs Agents com StripeIntegre ElevenLabs Agents com Stripe
ServiceNow

Build voice-first service automation that scales conversations without scaling headcount

Integre ElevenLabs Agents com ServiceNowIntegre ElevenLabs Agents com ServiceNow
Twilio

Use AI Voice Agents with your Twilio phone numbers for seamless, automated inbound and outbound calls

Integre ElevenLabs Agents com TwilioIntegre ElevenLabs Agents com Twilio
Zapier

Turn your voice AI agents into action-driven assistants that execute real-world tasks across thousands of apps without custom coding.

Integre ElevenLabs Agents com ZapierIntegre ElevenLabs Agents com Zapier
Zendesk

Enable intelligent voice-first customer support with real-time ticket resolution and automated support workflows

Integre ElevenLabs Agents com ZendeskIntegre ElevenLabs Agents com Zendesk
Docusign

Enhance your AI voice agents with seamless document-signing workflows. Connect conversations to agreement tools like DocuSign, helping move prospects from call to signed contract - faster.

Integre ElevenLabs Agents com DocusignIntegre ElevenLabs Agents com Docusign
Make

Empower your AI voice agents to orchestrate complex workflows across any system through natural conversation

Integre ElevenLabs Agents com MakeIntegre ElevenLabs Agents com Make
Ver tudo

Chatbots de government que entendem emoções e contexto

Chatbots expressivos se adaptam à emoção real do cliente, guiando cada conversa para melhores resultados, mesmo nas situações mais delicadas.

Conversas naturais e humanas

Dê uma voz realista ao seu chatbot em segundos. Controle o tom para que ele possa acalmar, orientar e tranquilizar clientes, mesmo sob pressão.

Transferências rápidas e com contexto

Defina regras de escalonamento para casos complexos e transfira para humanos quando necessário. Todo o histórico da conversa é sincronizado com seu CCaaS, CRM e sistema de tickets para uma transição suave.

Human hand-off

Omnichannel deployment

Build your government chatbot once and deploy across web, SMS, voice, WhatsApp, and email. Residents engage on their preferred channel. Your team manages it all from one place.

Multilingual support for diverse populations

Serve residents in 70+ languages with consistent tone and accuracy. Language is never a barrier to accessing public services. From tax guidance to emergency notifications.

Secure backend integrations

Connect to case management systems, payment gateways, records databases, and citizen portals via API or middleware. Agents retrieve and submit data in real time without exposing sensitive records.

Human escalation and routing

When a query exceeds the agent's scope. Benefits appeals, sensitive casework, or distressed residents. Structured escalation routes it to the right team with full context preserved.

Analytics and performance tracking

Monitor containment rates, call deflection, response accuracy, and citizen satisfaction in real time. Use conversation logs and intent analytics to improve agent performance continuously.

Guardrails and content governance

Scope agent responses to verified agency content, apply PII redaction, and set custom rules to prevent off-topic or inaccurate outputs. Maintain control over every answer your chatbot gives.

Segurança e infraestrutura de nível empresarial em escala

Enterprise data protection developers

Os dados são criptografados em trânsito e em repouso, com suporte para conformidade SOC 2, HIPAA e LGPD. Modos de Residência Regional de Dados e Retenção Zero estão disponíveis para maior controle.

Os dados são criptografados em trânsito e em repouso, com suporte para conformidade SOC 2, HIPAA e LGPD. Modos de Residência Regional de Dados e Retenção Zero estão disponíveis para maior controle.

Permissions

Defina permissões detalhadas para equipes e colabore em toda a empresa, compartilhando vozes, ativos e recursos entre seus agents e o fluxo de produção de conteúdo.

Nossa equipe garante uma implementação tranquila e mantém suas operações funcionando de forma confiável, entregando desempenho consistente e tranquilidade para você.

Crie seu primeiro chatbot para government

Crie na plataforma

Desenhe, teste e publique seu chatbot para government em um painel intuitivo, sem precisar programar.

Criar um chatbotFalar com vendas
Create Agent

Crie com a API

Integre o chatbot aos seus próprios aplicativos usando nossa REST API e SDKs para desenvolvedores.

Obter chave APILer a documentação
Create Agent APIs

Perguntas frequentes

Explore todas as possibilidades dos nossos Chatbots

  • Oi, como posso ajudar...

    Hr-recruiting

    AI recruiting and HR chatbots that screen candidates, schedule interviews, answer employee questions, and sync with your ATS - so your team spends less time on repetitive tasks and more time on the hires that matter.

    hr-recruiting

  • Oi, como posso ajudar...

    Law

    AI chatbots for law firms and legal teams. Automating client intake, matter qualification, consultation scheduling, and practice area FAQs across every channel, without replacing attorney judgment.

    law

  • Oi, como posso ajudar...

    Sales

    AI sales chatbots that qualify leads, book demos, and move buyers through the pipeline. 24 hours a day, across every channel your team already uses.

    sales

  • Oi, como posso ajudar...

    Saas

    AI chatbot for SaaS that deflects support tickets, guides user onboarding, qualifies leads, and integrates with your CRM and helpdesk. Available 24/7 across every channel your users prefer.

    saas

  • Oi, como posso ajudar...

    Travel

    Build AI chatbots that plan personalized itineraries, answer traveler questions around the clock, and automate booking support. Across web, WhatsApp, and voice, in 70+ languages.

    travel

  • Oi, como posso ajudar...

    Retail

    Handle order tracking, returns, product discovery, and post-purchase support, 24/7, across every channel, in 70+ languages. Resolve WISMO instantly, recover abandoned carts, and scale through peak season without adding headcount.

    retail

  • Oi, como posso ajudar...

    Real estate

    Capture, qualify, and schedule serious buyers 24/7. Never miss a lead. Our agents handle listing inquiries, budget screening, and showing bookings across web, phone, and messaging, syncing every contact to your CRM.

    real estate

  • Oi, como posso ajudar...

    Property management

    Handle tenant questions, maintenance requests, and leasing inquiries 24/7. Without adding headcount. Capture leads, triage issues, and schedule showings across your site and messaging channels.

    property management

  • Oi, como posso ajudar...

    Procurement

    ElevenAgents automates the repetitive work across your source-to-pay cycle - routing requisitions, handling supplier queries, chasing invoices, and enforcing buying policies - so your team focuses on strategic sourcing.

    procurement

  • Oi, como posso ajudar...

    Marketing agencies

    AI chatbots that capture leads, qualify prospects, and automate client workflows - built for marketing agencies managing multiple accounts across every channel.

    marketing agencies

  • Oi, como posso ajudar...

    It operations

    AI agents handle password resets, access requests, incident triage, onboarding, and runbook automation - deflecting Tier-1 tickets, resolving issues instantly across voice and chat, and integrating with your ITSM stack.

    it operations

  • Oi, como posso ajudar...

    Insurance

    AI chatbots for insurance that automate claims intake, policy servicing, renewals, and billing - across voice, web, and messaging - so policyholders get instant answers and agents focus on what matters most.

    insurance

  • Oi, como posso ajudar...

    Hospitality

    AI agents that handle guest inquiries, automate bookings, and surface upsell offers across every channel - 24/7, in 70+ languages, without adding headcount.

    hospitality

  • Oi, como posso ajudar...

    Healthcare

    Healthcare chatbots that handle appointment scheduling, insurance questions, symptom triage, and telehealth access - so your team can focus on care, not calls.

    healthcare

  • Oi, como posso ajudar...

    Finance

    Finance AI chatbots that handle customer inquiries, account lookups, fraud alerts, and FP&A workflows around the clock - with the security and compliance controls your teams require.

    finance

  • Oi, como posso ajudar...

    Enterprises

    Deploy AI chatbots that resolve customer and employee requests at enterprise scale - across every channel, integrated with your existing systems, and built to meet the compliance requirements your security team demands.

    enterprises

  • Oi, como posso ajudar...

    Construction

    Give field crews, supervisors, and project managers instant answers - from safety protocols and equipment manuals to site documents and progress updates - without stopping work to search for information.

    construction

  • Oi, como posso ajudar...

    Business

    AI chatbots for business that handle support, qualify leads, and automate customer conversations 24/7 - without adding headcount. Deploy across your website, phone, and messaging channels in minutes.

    business

  • Oi, como posso ajudar...

    Automotive industry

    Capture leads, book test drives, and answer inventory and financing questions around the clock. With AI chatbots built for car dealerships and automotive groups.

    automotive industry

Plataforma de Comunicação com IA

Falar com vendasCrie um agente IA