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ElevenAgents

AI Chatbot for IT Operations. Automate Support, Triage Tickets and Enable Self‑Service

AI agents handle password resets, access requests, incident triage, onboarding, and runbook automation - deflecting Tier-1 tickets, resolving issues instantly across voice and chat, and integrating with your ITSM stack.

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Apresentando chatbots para it operations com ElevenAgents

Always-on IT support, without the ticket backlog

Deploy AI agents that handle Tier-1 requests instantly across Slack, web, phone, and chat. Reducing repetitive tickets and delivering faster resolution at lower cost.

Deflect Tier-1 tickets at scale

Resolve password resets, access requests, software provisioning, and common issues automatically. Before they reach a human agent. Agents pull from your knowledge base and ITSM systems for accurate answers, 24/7.

Cut resolution time for every employee

Get instant answers in Slack, Teams, or a web portal. No queues. Complex issues are triaged, categorized, and routed to the right team with full context, cutting resolution time.

Integrate with your existing ITSM stack

Connect to ServiceNow, Jira, Zendesk, Okta, and Active Directory without replacing existing systems. Agents create tickets, update records, trigger provisioning, and escalate with full conversation history.

Crie seu chatbot uma vez e use em todos os canais

Converse com seus clientes onde eles estiverem, acompanhando todas as conversas em um único painel, sem precisar alternar entre canais.

Foreground

Uma plataforma para todo o fluxo de trabalho de it operations

Conecte aos seus sistemas e personalize o chatbot para seguir exatamente seus processos.

ElevenLabs ElevenAgents platform
ElevenAgents scheduling UI
Integrations UI

Integre facilmente com as ferramentas que você já usa

Connect AI agents to the ITSM platforms, communication tools, and automation layers your IT team already uses - so ticket creation, routing, and resolution happen inside your existing stack.

ServiceNow

Build voice-first service automation that scales conversations without scaling headcount

Integre ElevenLabs Agents com ServiceNowIntegre ElevenLabs Agents com ServiceNow
Slack

Scale your AI agent operations with enterprise-grade Slack integration for seamless team collaboration and real-time workflow automation

Integre ElevenLabs Agents com SlackIntegre ElevenLabs Agents com Slack
Zendesk

Enable intelligent voice-first customer support with real-time ticket resolution and automated support workflows

Integre ElevenLabs Agents com ZendeskIntegre ElevenLabs Agents com Zendesk
Zapier

Turn your voice AI agents into action-driven assistants that execute real-world tasks across thousands of apps without custom coding.

Integre ElevenLabs Agents com ZapierIntegre ElevenLabs Agents com Zapier
n8n

Build real-time AI voice agents that execute workflows across your entire tech stack - no code required

Integre ElevenLabs Agents com n8nIntegre ElevenLabs Agents com n8n
Make

Empower your AI voice agents to orchestrate complex workflows across any system through natural conversation

Integre ElevenLabs Agents com MakeIntegre ElevenLabs Agents com Make
Twilio

Use AI Voice Agents with your Twilio phone numbers for seamless, automated inbound and outbound calls

Integre ElevenLabs Agents com TwilioIntegre ElevenLabs Agents com Twilio
Ver tudo

Chatbots de it operations que entendem emoções e contexto

Chatbots expressivos se adaptam à emoção real do cliente, guiando cada conversa para melhores resultados, mesmo nas situações mais delicadas.

Conversas naturais e humanas

Dê uma voz realista ao seu chatbot em segundos. Controle o tom para que ele possa acalmar, orientar e tranquilizar clientes, mesmo sob pressão.

Transferências rápidas e com contexto

Defina regras de escalonamento para casos complexos e transfira para humanos quando necessário. Todo o histórico da conversa é sincronizado com seu CCaaS, CRM e sistema de tickets para uma transição suave.

Human hand-off

Automated ticket triage and routing

Agents classify requests by type, priority, and affected system. Then route to the right team or resolve automatically. Fewer misrouted tickets, shorter queues, and easier SLA targets.

Self-service for common IT requests

Handle password resets, VPN access, software installs, account unlocks, and service catalog requests automatically. Employees get instant resolution. Your IT team gets time back for complex work.

Action execution in connected systems

Agents call your APIs and webhooks to take real action. Creating tickets, provisioning access, updating records, and triggering runbooks directly inside your ITSM and identity platforms.

Knowledge base grounding and RAG

Ground every response in your IT policies, runbooks, and docs using RAG. Answers stay accurate as your knowledge base evolves. With confidence thresholds and human fallback for uncertain queries.

Smooth escalation to human agents

When a request exceeds automation scope or needs human sign-off, agents hand off cleanly. Passing conversation history, ticket context, and priority so employees never repeat themselves.

Enterprise security and audit controls

Role-based access, SSO, end-to-end encryption, and full conversation logging keep deployments compliant and auditable. SOC 2 Type II certified, with zero retention mode and data residency options.

Segurança e infraestrutura de nível empresarial em escala

Foreground

Crie seu primeiro chatbot para it operations

Crie na plataforma

Desenhe, teste e publique seu chatbot para it operations em um painel intuitivo, sem precisar programar.

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Crie com a API

Integre o chatbot aos seus próprios aplicativos usando nossa REST API e SDKs para desenvolvedores.

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Perguntas frequentes

Explore todas as possibilidades dos nossos Chatbots

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    AI sales chatbots that qualify leads, book demos, and move buyers through the pipeline. 24 hours a day, across every channel your team already uses.

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    Build AI chatbots that plan personalized itineraries, answer traveler questions around the clock, and automate booking support. Across web, WhatsApp, and voice, in 70+ languages.

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    Retail

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    retail

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    Real estate

    Capture, qualify, and schedule serious buyers 24/7. Never miss a lead. Our agents handle listing inquiries, budget screening, and showing bookings across web, phone, and messaging, syncing every contact to your CRM.

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    Property management

    Handle tenant questions, maintenance requests, and leasing inquiries 24/7. Without adding headcount. Capture leads, triage issues, and schedule showings across your site and messaging channels.

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    Procurement

    ElevenAgents automates the repetitive work across your source-to-pay cycle - routing requisitions, handling supplier queries, chasing invoices, and enforcing buying policies - so your team focuses on strategic sourcing.

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    Mental health

    Build voice-first mental health chatbots that support users 24/7 - with emotionally expressive voices, sub-second response times, and enterprise-grade privacy built in from the start.

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    Marketing agencies

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    Insurance

    AI chatbots for insurance that automate claims intake, policy servicing, renewals, and billing - across voice, web, and messaging - so policyholders get instant answers and agents focus on what matters most.

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    Hospitality

    AI agents that handle guest inquiries, automate bookings, and surface upsell offers across every channel - 24/7, in 70+ languages, without adding headcount.

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    Government

    Government chatbots handle routine citizen inquiries 24/7 - cutting call volume, wait times, and freeing staff for complex casework. Deploy across web, SMS, voice, and messaging channels with TXRAMP, SOC 2, and GDPR compliance.

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    Healthcare

    Healthcare chatbots that handle appointment scheduling, insurance questions, symptom triage, and telehealth access - so your team can focus on care, not calls.

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    Finance

    Finance AI chatbots that handle customer inquiries, account lookups, fraud alerts, and FP&A workflows around the clock - with the security and compliance controls your teams require.

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    Enterprises

    Deploy AI chatbots that resolve customer and employee requests at enterprise scale - across every channel, integrated with your existing systems, and built to meet the compliance requirements your security team demands.

    enterprises

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    Construction

    Give field crews, supervisors, and project managers instant answers - from safety protocols and equipment manuals to site documents and progress updates - without stopping work to search for information.

    construction

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    Business

    AI chatbots for business that handle support, qualify leads, and automate customer conversations 24/7 - without adding headcount. Deploy across your website, phone, and messaging channels in minutes.

    business

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