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ElevenAgents

AI Insurance Chatbot. Benefits, Use Cases and Implementation Guide

AI chatbots for insurance that automate claims intake, policy servicing, renewals, and billing - across voice, web, and messaging - so policyholders get instant answers and agents focus on what matters most.

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Apresentando chatbots para insurance com ElevenAgents

Automate policyholder interactions without sacrificing trust

AI chatbots handle the full insurance journey. From first quote to claims resolution. So your team focuses on complex cases, not routine inquiries.

Resolve more inquiries without adding headcount

Handle claims status, billing questions, policy lookups, and renewal reminders automatically. Across voice, web chat, and SMS. So contact center volume drops without affecting policyholder experience.

Cut claims cycle time from days to minutes

Automate first notice of loss, claims intake, and status updates with structured data collection and real-time sync to your claims system. Reducing manual steps and reaching resolution faster.

Deploy with confidence in regulated environments

SOC 2 Type II, ISO 27001, PCI DSS L1, HIPAA, GDPR, and zero retention mode mean your security and compliance teams can approve deployment without slowing you down.

Crie seu chatbot uma vez e use em todos os canais

Converse com seus clientes onde eles estiverem, acompanhando todas as conversas em um único painel, sem precisar alternar entre canais.

ElevenAgents website chatbot UI with a sample conversation

Adicione seu chatbot ao seu site personalizado ou em construtores como Webflow, Squarespace, Framer ou Lovable.

Adicione seu chatbot ao seu site personalizado ou em construtores como Webflow, Squarespace, Framer ou Lovable.

ElevenAgents website chatbot UI with a sample conversation

Permita que seus clientes enviem mensagens para o chatbot por SMS e recebam respostas instantâneas onde estiverem.

Dê voz ao seu chatbot em poucos cliques e deixe que ele atenda ou faça ligações para você.

Fale com seus clientes no WhatsApp com uma experiência de conversa totalmente automatizada.

Automatize conversas por e-mail e ofereça suporte rápido e consistente direto na caixa de entrada do cliente.

Uma plataforma para todo o fluxo de trabalho de insurance

Conecte aos seus sistemas e personalize o chatbot para seguir exatamente seus processos.

ElevenLabs ElevenAgents platform
ElevenAgents scheduling UI
Integrations UI

Integre facilmente com as ferramentas que você já usa

Connect your chatbot to the systems running your insurance operation - CRM, ticketing, telephony, and payment platforms - so agents get accurate data and policyholders get real answers.

Salesforce

Real-time CRM integration that transforms customer data into intelligent voice conversations with enterprise-grade reliability

Integre ElevenLabs Agents com SalesforceIntegre ElevenLabs Agents com Salesforce
Zendesk

Enable intelligent voice-first customer support with real-time ticket resolution and automated support workflows

Integre ElevenLabs Agents com ZendeskIntegre ElevenLabs Agents com Zendesk
ServiceNow

Build voice-first service automation that scales conversations without scaling headcount

Integre ElevenLabs Agents com ServiceNowIntegre ElevenLabs Agents com ServiceNow
Twilio

Use AI Voice Agents with your Twilio phone numbers for seamless, automated inbound and outbound calls

Integre ElevenLabs Agents com TwilioIntegre ElevenLabs Agents com Twilio
Stripe

Enable real-time voice commerce with conversational payment experiences through your AI agents - powered by Stripe.

Integre ElevenLabs Agents com StripeIntegre ElevenLabs Agents com Stripe
Genesys

Scale your voice interactions with real-time AI agents that deliver consistent, high-quality customer experiences through your existing Genesys infrastructure

Integre ElevenLabs Agents com GenesysIntegre ElevenLabs Agents com Genesys
Docusign

Enhance your AI voice agents with seamless document-signing workflows. Connect conversations to agreement tools like DocuSign, helping move prospects from call to signed contract - faster.

Integre ElevenLabs Agents com DocusignIntegre ElevenLabs Agents com Docusign
Ver tudo

Chatbots de insurance que entendem emoções e contexto

Chatbots expressivos se adaptam à emoção real do cliente, guiando cada conversa para melhores resultados, mesmo nas situações mais delicadas.

Conversas naturais e humanas

Dê uma voz realista ao seu chatbot em segundos. Controle o tom para que ele possa acalmar, orientar e tranquilizar clientes, mesmo sob pressão.

Transferências rápidas e com contexto

Defina regras de escalonamento para casos complexos e transfira para humanos quando necessário. Todo o histórico da conversa é sincronizado com seu CCaaS, CRM e sistema de tickets para uma transição suave.

Human hand-off

Claims intake and status automation

Guide policyholders through first notice of loss, collect structured claim details, and surface live status updates. All without agent involvement for routine cases.

Quote generation and policy comparison

Answer coverage questions, collect applicant details, and walk prospects through quote options in a natural conversation. Converting inquiries into bound policies at any hour.

Renewals and proactive outreach

Send renewal reminders, confirm coverage changes, and follow up on lapsed policies via the policyholder's preferred channel. Voice, SMS, or chat. In 70+ languages.

Billing, payments, and account servicing

Handle payment collection, balance inquiries, plan changes, and dispute routing through PCI DSS L1-compliant flows. With secure authentication before any account action.

Escalation and human handoff

Detect when a conversation requires a licensed agent or adjuster and route with full context. So no policyholder has to repeat themselves when the stakes are high.

No-code workflow builder

Build and adjust claims flows, intake scripts, and routing rules without engineering support. Deploy across channels from one place and iterate based on real conversation data.

Segurança e infraestrutura de nível empresarial em escala

Enterprise data protection developers

Os dados são criptografados em trânsito e em repouso, com suporte para conformidade SOC 2, HIPAA e LGPD. Modos de Residência Regional de Dados e Retenção Zero estão disponíveis para maior controle.

Os dados são criptografados em trânsito e em repouso, com suporte para conformidade SOC 2, HIPAA e LGPD. Modos de Residência Regional de Dados e Retenção Zero estão disponíveis para maior controle.

Permissions

Defina permissões detalhadas para equipes e colabore em toda a empresa, compartilhando vozes, ativos e recursos entre seus agents e o fluxo de produção de conteúdo.

Nossa equipe garante uma implementação tranquila e mantém suas operações funcionando de forma confiável, entregando desempenho consistente e tranquilidade para você.

Crie seu primeiro chatbot para insurance

Crie na plataforma

Desenhe, teste e publique seu chatbot para insurance em um painel intuitivo, sem precisar programar.

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Crie com a API

Integre o chatbot aos seus próprios aplicativos usando nossa REST API e SDKs para desenvolvedores.

Obter chave APILer a documentação
Create Agent APIs

Perguntas frequentes

Explore todas as possibilidades dos nossos Chatbots

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