AIエージェントAlexisの紹介：1日200件の通話を処理

2025年2月6日

Two smiling young men, one with short dark hair and the other with wavy hair, are shown in a split-screen image. The right side displays a digital interface with a "Start a call" button and a "Need help?" prompt.

最近、会話型AIエージェントのAlexisをドキュメントに組み込み、ドキュメント関連の質問に対するサポート負担を軽減しました。Alexisは現在、1日200件の通話で80%以上のユーザー問い合わせを成功裏に処理しています。 AlexisのマネージャーであるOswin（つまり、導入と継続的な最適化を担当するエンジニア）が、以下の詳細を共有します。 - 実際の状況でのエージェントの応答方法 - 成功を評価する方法 - ナレッジベースとシステムプロンプトの構築方法と時間をかけた改良 - ドキュメント全体でユーザーを誘導するためのクライアントツールの使用方法

その他のウェビナー

The State of Conversational Agents in Financial Services

10月23日

The State of Conversational AI in Financial Services

The Future of Conversational AI in Financial Services Conversational AI is transforming the financial world - and this is your chance to see how. Join ElevenLabs for an exclusive live webinar exploring how the next generation of AI agents is redefining customer experience, operational efficiency, and growth. What to Expect: The days of clunky, frustrating chatbots are over. Discover how enterprise-grade AI agents are resolving customer issues end-to-end, reducing service costs, and building deeper trust - all while driving measurable ROI. Be the first to hear insights from ElevenLabs’ latest financial services report and watch an ElevenLabs Agent in action. Learn how leading banks, insurers, and fintechs are deploying conversational AI to scale smarter and serve faster. Learn from the Experts: Dana Muntean, Head of GTM for Financial Services - guiding major financial institutions in scaling AI innovation. Anna Neely, Forward Deployed Engineer - helping banks and insurers bring production-grade AI agents to life. Marco Mancini, Security Officer - enabling customers to innovate with confidence by ensuring top-tier security and compliance

9月17日

Getting Started with ElevenLabs: Agents (Testing and Workflows)

Introducing Agent Testing and Workflows to the ElevenLabs Agents Platform Join us for a live walkthrough of ElevenLabs Agents, our conversational agents platform that empowers you to build voice and text agents capable of handling complex tasks, managing tool calls, and escalating seamlessly when needed. Whether you’re exploring conversational agents for the first time or looking to scale existing workflows, this session will show you how to get started with Agents and set up effective, reliable systems. We’ll cover: What ElevenLabs Agents are and how they integrate with our voice technology Building guardrails to ensure safe, reliable agent behavior Using testing and tool calls to handle real-world scenarios (including escalations) How to iterate and improve your agents over time through continuous testing Building complex conversation logic using Workflows This session is ideal for teams curious about conversational agents as well as existing ElevenLabs users looking to expand their use cases into agents.

最高品質のAIオーディオで制作を

無料で始める

すでにアカウントをお持ちですか？ログイン