AIエージェントAlexisの紹介：1日200件の通話を処理

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最近、会話型AIエージェントのAlexisをドキュメントに組み込み、ドキュメント関連の質問に対するサポート負担を軽減しました。Alexisは現在、1日200件の通話で80%以上のユーザー問い合わせを成功裏に処理しています。 AlexisのマネージャーであるOswin（つまり、導入と継続的な最適化を担当するエンジニア）が、以下の詳細を共有します。 - 実際の状況でのエージェントの応答方法 - 成功を評価する方法 - ナレッジベースとシステムプロンプトの構築方法と時間をかけた改良 - ドキュメント全体でユーザーを誘導するためのクライアントツールの使用方法

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The AI Agent Playbook for Financial Services

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