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Airline chatbot: Benefits, use cases and considerations

Airline chatbots handling bookings, check-in, flight status, rebooking, and baggage support - across web, mobile, and WhatsApp - so passengers get instant answers and your agents focus on what matters.

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Upptäck chatbottar för airlines från ElevenAgents

AI agents built for every step of the passenger journey

From flight search and seat selection to disruption handling and post-flight follow-up, ElevenAgents automates contact center interactions. Across every channel your passengers use.

24/7 passenger self-service

Resolve flight status checks, check-ins, and booking changes 24/7. No wait times or agent limits. Get accurate answers instantly, from midnight gate changes to weather disruption rebookings.

Lower contact center volume

Automate routine queries. FAQs, baggage tracking, itinerary lookups, seat upgrades. So your agents focus on complex rebookings, complaints, and high-value passengers.

Higher passenger satisfaction

Voice and chat agents respond in each passenger's language with the right tone. Resolving disruptions, confirming changes, and maintaining your brand across every touchpoint.

Bygg din chatbot en gång och använd den överallt

Nå dina kunder där de är, men se ändå alla konversationer i en och samma dashboard utan att behöva hoppa mellan kanaler.

Foreground

En plattform för varje airlines-workflow

Koppla till dina system och anpassa din chatbot så att den följer dina exakta rutiner.

ElevenLabs ElevenAgents platform
ElevenAgents scheduling UI
Integrations UI

Integrera smidigt med verktygen du redan använder

Connect to your PSS, CRM, telephony, and contact center platforms so agents can act - not just respond. Sync reservations, trigger payments, and route escalations without leaving the conversation.

Airlines-chatbottar som förstår både känslor och sammanhang

Känslomässigt uttrycksfulla chatbots anpassar sig efter kundens känslor och leder varje samtal mot ett bättre resultat, även när det gäller som mest.

Naturliga, mänskliga samtal

Ge din chatbot en verklighetstrogen röst på några sekunder. Få full kontroll över tonläget så att den kan lugna, vägleda och stötta kunder – även under press.

Human hand-off

Snabba, tydliga överlämningar

Sätt upp regler för när ärenden ska eskaleras och lämna över till en människa. Hela chatthistoriken synkas till ditt CCaaS, CRM och ärendehanteringssystem för en smidig övergång.

Booking and check-in automation

Guide passengers through flight search, seat selection, add-ons, and mobile check-in in one flow. Connected to your PSS and booking engine so every action updates in real time.

Real-time flight status and disruption handling

Deliver gate changes, delays, and cancellation alerts automatically. Then move into rebooking flows on disruption, cutting the inbound spike to your contact center during irregular operations.

Baggage tracking and claims support

Let passengers report missing baggage, check claim status, and get case updates via voice or chat. With seamless handoff to a human agent for complex claims, full context included.

Loyalty and ancillary sales

Surface personalized upgrade offers, lounge access, and loyalty balances from itinerary and CRM data. Turning routine support interactions into revenue moments without extra agent effort.

Multilingual support across 70+ languages

Serve passengers in their preferred language. Across voice, chat, WhatsApp, and web. With consistent accuracy and tone, so language never blocks a booking or disruption resolution.

Guardrails, escalation, and human handoff

Define when agents escalate. Emotional distress, refund disputes, complex rebookings, low confidence. And pass full conversation context so passengers never repeat themselves.

Säkerhet och infrastruktur i företagsklass i stor skala

Foreground

Skapa din första airlines-chatbot

Bygg på plattformen

Designa, testa och lansera din airlines-chatbot från en enkel dashboard – helt utan kod.

Create Agent

Bygg med API:et

Integrera chatboten i dina egna appar med vårt utvecklarvänliga REST API och SDK:er.

Create Agent APIs

Vanliga frågor

Utforska alla möjligheter med våra Chatbots

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  • Hej, hur kan jag hjälpa till...

    Automotive industry

    Capture leads, book test drives, and answer inventory and financing questions around the clock. With AI chatbots built for car dealerships and automotive groups.

    automotive industry
  • Hej, hur kan jag hjälpa till...

    Call center

    Deploy AI chatbots that resolve customer issues across voice and chat. 24/7, no hold times. ElevenAgents manages intake, authentication, account lookups, and warm handoffs to live agents when it matters.

    call center
  • Hej, hur kan jag hjälpa till...

    Small business

    Handle customer questions, book appointments, and qualify leads 24/7 - without adding headcount. Deploy a voice-capable AI chatbot across your website, WhatsApp, and phone in hours, not weeks.

    small business
  • Hej, hur kan jag hjälpa till...

    Event management

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    Ecommerce

    ElevenAgents handles the questions, recommendations, and follow-ups your team can't cover around the clock - so shoppers get answers the moment they need them, and your support queue stays manageable.

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    Banking

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  • Hej, hur kan jag hjälpa till...

    B2b

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  • Hej, hur kan jag hjälpa till...

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    Travel

    Build AI chatbots that plan personalized itineraries, answer traveler questions around the clock, and automate booking support. Across web, WhatsApp, and voice, in 70+ languages.

    travel
  • Hej, hur kan jag hjälpa till...

    Retail

    Handle order tracking, returns, product discovery, and post-purchase support, 24/7, across every channel, in 70+ languages. Resolve WISMO instantly, recover abandoned carts, and scale through peak season without adding headcount.

    retail
  • Hej, hur kan jag hjälpa till...

    Real estate

    Capture, qualify, and schedule serious buyers 24/7. Never miss a lead. Our agents handle listing inquiries, budget screening, and showing bookings across web, phone, and messaging, syncing every contact to your CRM.

    real estate
  • Hej, hur kan jag hjälpa till...

    Property management

    Handle tenant questions, maintenance requests, and leasing inquiries 24/7. Without adding headcount. Capture leads, triage issues, and schedule showings across your site and messaging channels.

    property management
  • Hej, hur kan jag hjälpa till...

    Procurement

    ElevenAgents automates the repetitive work across your source-to-pay cycle - routing requisitions, handling supplier queries, chasing invoices, and enforcing buying policies - so your team focuses on strategic sourcing.

    procurement
  • Hej, hur kan jag hjälpa till...

    Mental health

    Build voice-first mental health chatbots that support users 24/7 - with emotionally expressive voices, sub-second response times, and enterprise-grade privacy built in from the start.

    mental health
  • Hej, hur kan jag hjälpa till...

    Marketing agencies

    AI chatbots that capture leads, qualify prospects, and automate client workflows - built for marketing agencies managing multiple accounts across every channel.

    marketing agencies

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