Chatbot for Ecommerce: 24/7 Support, Product Recommendations and Lead Capture
ElevenAgents handles the questions, recommendations, and follow-ups your team can't cover around the clock - so shoppers get answers the moment they need them, and your support queue stays manageable.
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Upptäck chatbottar för ecommerce från ElevenAgents
24/7 shopping assistance, fewer support tickets
Conversational AI agents handle product discovery, order questions, cart recovery, and returns across every channel. Resolving interactions faster and driving more purchases without adding headcount.
Recover more revenue
Engage shoppers at the moment they drop off. Answering sizing questions, surfacing alternatives, and following up on abandoned carts to bring buyers back before the sale is lost.
Deflect repetitive support tickets
Automate the questions your team answers dozens of times a day. Order status, return eligibility, shipping timelines, and store policies. So agents focus on the issues that actually need a human.
Serve every market, around the clock
Support shoppers in 70+ languages, 24/7, across web chat, WhatsApp, and voice. With consistent tone and accurate answers grounded in your product catalog and store policies.
Bygg din chatbot en gång och använd den överallt
Nå dina kunder där de är, men se ändå alla konversationer i en och samma dashboard utan att behöva hoppa mellan kanaler.
Lägg till din chatbot på din egen webbplats, eller på plattformar som Webflow, Squarespace, Framer eller Lovable.
Lägg till din chatbot på din egen webbplats, eller på plattformar som Webflow, Squarespace, Framer eller Lovable.
Låt kunder skicka SMS till din chatbot och få snabba svar direkt.
Ge din chatbot en röst med några klick och låt den hantera både inkommande och utgående samtal åt dig.
Nå kunder på WhatsApp med en helt automatiserad konversationsupplevelse.
Automatisera e-postkonversationer och ge snabb, konsekvent support direkt i kundens inkorg.
En plattform för varje ecommerce-workflow
Koppla till dina system och anpassa din chatbot så att den följer dina exakta rutiner.
Ett gemensamt minne i alla kanaler
Designa en gång, använd överallt – i chat, telefon, e-post och WhatsApp.
Schemaläggning
Låt din chatbot hantera ditt schema och boka eller ta bort möten direkt utifrån kundens önskemål.
Workflows och skyddsräcken
Skydda känslig data genom att begränsa chatbotens åtkomst och sätta upp regler.
Integrera smidigt med verktygen du redan använder
Connect ElevenAgents to your ecommerce stack - syncing product catalogs, order data, and customer records from Shopify, Zendesk, Salesforce, and Stripe so every response uses live store data.
Ecommerce-chatbottar som förstår både känslor och sammanhang
Känslomässigt uttrycksfulla chatbots anpassar sig efter kundens känslor och leder varje samtal mot ett bättre resultat, även när det gäller som mest.
Naturliga, mänskliga samtal
Ge din chatbot en verklighetstrogen röst på några sekunder. Få full kontroll över tonläget så att den kan lugna, vägleda och stötta kunder – även under press.
Snabba, tydliga överlämningar
Sätt upp regler för när ärenden ska eskaleras och lämna över till en människa. Hela chatthistoriken synkas till ditt CCaaS, CRM och ärendehanteringssystem för en smidig övergång.
Product discovery and guided selling
Help shoppers find the right product through conversation. Filtering by size, price, or use case. And surface personalized recommendations that increase average order value.
Order tracking and post-purchase support
Give shoppers instant access to order status, estimated delivery, and return initiation without waiting for an agent. Connected to your order management and helpdesk systems in real time.
Abandoned cart recovery
Reach out to shoppers who left without buying. Answer questions, offer help, and guide them back to checkout across voice, chat, and messaging.
Grounded, accurate responses
Answers come from your product catalog, FAQs, and store policies. Not open-ended model output. Guardrails and knowledge base controls keep responses accurate as your inventory and policies evolve.
Human handoff when it matters
When a conversation exceeds what the agent can resolve. A dispute, a complex return, a sensitive complaint. It routes to the right human agent with full context, no repetition required.
Conversation analytics and A/B testing
Track deflection rates, CSAT, resolution time, and conversion impact. Run A/B experiments on agent flows and use conversation logs to continuously improve performance across every touchpoint.
Säkerhet och infrastruktur i företagsklass i stor skala
Data krypteras både under överföring och lagring, med stöd för SOC 2, HIPAA och GDPR. Regional datalagring och Zero Retention-läge finns för striktare datakontroll.
Data krypteras både under överföring och lagring, med stöd för SOC 2, HIPAA och GDPR. Regional datalagring och Zero Retention-läge finns för striktare datakontroll.
Ställ in detaljerade teambehörigheter och samarbeta i hela företaget genom att dela röster, tillgångar och resurser mellan dina agents och produktionsflöden.
Vårt team ser till att allt fungerar smidigt från start och att din verksamhet rullar på som den ska, så att du kan känna dig trygg.
Skapa din första ecommerce-chatbot
Bygg på plattformen
Designa, testa och lansera din ecommerce-chatbot från en enkel dashboard – helt utan kod.
Bygg med API:et
Integrera chatboten i dina egna appar med vårt utvecklarvänliga REST API och SDK:er.
Vanliga frågor
Utforska alla möjligheter med våra Chatbots
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