Obter ticket de conversa do agente | ElevenLabs Documentation

{
  "agentqa_ticket_id": "string",
  "workspace_id": "string",
  "owner_user_id": "string",
  "agent_id": "string",
  "needs_clustering": true,
  "issue_type": "knowledge_gap",
  "labels": [
    "string"
  ],
  "conversation_ids": [
    "string"
  ],
  "first_seen_unix_secs": 1,
  "last_seen_unix_secs": 1,
  "qa_comment": "string",
  "ticket_comments": [
    {
      "comment": "string",
      "created_at_unix_secs": 1,
      "owner_user_id": "string"
    }
  ],
  "turn_comments": [
    {
      "turn_index": 1,
      "comment": "string",
      "created_at_unix_secs": 1,
      "owner_user_id": "string"
    }
  ],
  "status": "open",
  "source": "qa",
  "assignee_user_id": "string",
  "created_at_unix_secs": 1,
  "updated_at_unix_secs": 1
}

Obtenha um ticket de conversa de agente pelo ID.

Parâmetros de caminho

agentqa_ticket_idstringObrigatório

Resposta

Resposta bem-sucedida

agentqa_ticket_idstring

workspace_idstring

owner_user_idstring

agent_idstring

needs_clusteringboolean

issue_typeenum or null

labelslist of strings

conversation_idslist of strings

first_seen_unix_secsinteger or null

last_seen_unix_secsinteger or null

qa_commentstring or null

ticket_commentslist of objects

turn_commentslist of objects

statusenum

Valores permitidos:

sourceenum

Valores permitidos:

assignee_user_idstring or null

created_at_unix_secsinteger

updated_at_unix_secsinteger

Erros

422

Unprocessable Entity Error

Parâmetros de caminho

Cabeçalhos

Resposta

Erros