Obtenir le ticket de conversation de l'agent

{
  "agentqa_ticket_id": "string",
  "workspace_id": "string",
  "owner_user_id": "string",
  "agent_id": "string",
  "needs_clustering": true,
  "title": "string",
  "issue_type": "knowledge_gap",
  "labels": [
    "string"
  ],
  "conversation_ids": [
    "string"
  ],
  "first_seen_unix_secs": 1,
  "last_seen_unix_secs": 1,
  "qa_comment": "string",
  "ticket_comments": [
    {
      "comment": "string",
      "created_at_unix_secs": 1,
      "owner_user_id": "string"
    }
  ],
  "turn_comments": [
    {
      "turn_index": 1,
      "comment": "string",
      "created_at_unix_secs": 1,
      "owner_user_id": "string"
    }
  ],
  "status": "open",
  "priority": "low",
  "priority_changes": [
    {
      "priority": "low",
      "changed_by_user_id": "string",
      "changed_at_unix_secs": 1
    }
  ],
  "source": "qa",
  "assignee_user_id": "string",
  "created_at_unix_secs": 1,
  "updated_at_unix_secs": 1
}

Récupère un ticket de conversation d’agent par son ID.

Paramètres de chemin

agentqa_ticket_idstringRequis

Réponse

Réponse réussie

agentqa_ticket_idstring

workspace_idstring

owner_user_idstring

agent_idstring

needs_clusteringboolean

titlestring or null

Titre d’une ligne du ticket. None uniquement pour les tickets créés avant l’existence des titres.

issue_typeenum or null

labelslist of strings

conversation_idslist of strings

first_seen_unix_secsinteger or null

last_seen_unix_secsinteger or null

qa_commentstring or null

ticket_commentslist of objects

turn_commentslist of objects

statusenum

Valeurs autorisées:

priorityenum or null

Valeurs autorisées:

priority_changeslist of objects

sourceenum

Valeurs autorisées:

assignee_user_idstring or null

created_at_unix_secsinteger

updated_at_unix_secsinteger

Erreurs

422

Unprocessable Entity Error

Paramètres de chemin

En-têtes

Réponse

Erreurs