Members

ElevenLabs workspaces use a seat-based model. Every member in a workspace occupies one seat, and the seat type they hold determines what they can access and how credits are consumed.

There are two seat types available in ElevenLabs workspaces:

• Full Seats — full access to all ElevenLabs products, including ElevenCreative, ElevenAgents, and ElevenAPI.
• Basic Seats — designed for members who primarily work with ElevenAgents or ElevenAPI, with limited access to ElevenCreative.

Workspace admins can assign, change, and manage seat types at any time from Settings → Members.

Seat types & included allocations by plan

Your workspace has two separate limits that work together:

• Full Seat limit — the maximum number of Full Seats your plan allows. Once this is reached, you cannot add more Full Seat users. Enterprise customers can purchase additional seats, or you can free up Full Seats by moving Full Seat members to Basic Seats, or lock workspace members to free up their seats.

• Basic Seat limit — the maximum number Basic Seats your workspace can hold. If you are using fewer Full Seats than your plan allows, those unused Full Seat slots can also be filled by Basic Seat users. This means that you can have more Basic Seats can your allocation, as long as you have Full Seats available.

Once the total limit is reached, no new members of any type can be added without purchasing more seats, or unless existing workspace members are locked by a workspace admin.

The number of Full Seats and Basic Seats included depends on your subscription:

Full Seats

Full Seats provide unrestricted access to all ElevenLabs products and features within a workspace.

What Full Seat users can do

• Access and generate content in ElevenCreative without a monthly credit ceiling, subject to the workspace’s shared credit pool
• Build, deploy, and manage agents via ElevenAgents
• Create personal API keys and access the ElevenAPI for programmatic workflows
• View and use all shared workspace assets — voices, projects, files, and agents

Credit usage

Full Seat users draw from the workspace’s shared credit pool with no individual monthly ceiling with the ability for admins to create billing groups with specific limits per group. Usage resets in line with the workspace’s billing cycle.

For Enterprise customers, purchasing additional Full Seats increases the available usage for your workspace — the cost of each additional seat is added to your monthly commitment and unlocks the equivalent amount in usage for the whole workspace.

Pricing

For Enterprise customers, additional Full Seats cost $100 per month, scaling down with volume. Additional seats are not available for standard subscription plans.

Basic Seats

Basic Seats are designed for team members who primarily work with ElevenAgents and ElevenAPI, or who only need limited access to ElevenCreative.

With Basic Seats, workspace admins can expand their team without giving everyone full access to ElevenCreative, keeping costs manageable and permissions organized.

What Basic Seat users can do

• Use ElevenAgents — draws from the workspace’s shared credit pool with no individual ceiling
• Use the ElevenAPI — draws from the workspace’s shared credit pool with no individual ceiling
• View and browse all shared workspace assets — voices, projects, files, and agents
• Generate content in ElevenCreative up to a 10,000 credit monthly ceiling, drawn from the workspace’s shared credit pool — view access is always retained even after hitting the limit

Credit usage

Every user in a workspace draws from the same shared credit pool — Basic Seat users do not receive their own credit allocation. The 10,000 credit figure is a per-user ceiling on how much of that shared pool each Basic Seat user can consume through ElevenCreative in a billing period. It is not additional capacity added on top of your plan.

For example, if your workspace plan includes 100,000 credits, that is the total available to all members. A Basic Seat user can use at most 10,000 of those credits in ElevenCreative — they do not receive an additional 10,000 credits. If the shared pool runs out before a Basic Seat user hits their ceiling, they will not be able to generate content.

• ElevenAgents usage draws from the workspace’s shared credit pool with no individual ceiling: this does not count toward the 10,000 credit limit
• ElevenAPI usage also draws from the shared pool with no individual ceiling: this does not count toward the 10,000 credit limit
• ElevenCreative generation is subject to a 10,000 credit per-user monthly ceiling, drawn from the workspace’s shared pool
• Credits reset monthly in line with the workspace’s billing cycle
• If a Basic Seat user reaches their 10,000 credit ceiling, they will no longer be able to generate content on ElevenCreative for the remainder of that billing period but retain view and browse access, and their access to ElevenAgents and ElevenAPI is unaffected
• If the shared workspace pool is exhausted, Basic Seat users cannot generate content even if they have not reached their individual 10,000 credit ceiling
• If a Full Seat user downgrades to a Basic Seat, credits used while they were a Full Seat user are counted towards the 10,000 credit ceiling

Managing seats

Workspace admins can assign and manage seat types from Settings → Members.

Assigning a seat type

Inviting new members

When inviting new users to your workspace, you can select their seat type during the invite flow.

Adding more seats

• Basic Seats (Enterprise): Enterprise workspaces can add Basic Seats up to the limit defined in your contract. To request additional Basic Seats beyond your allocation, contact your account manager.
• Full Seats (Enterprise): Enterpise workspaces can add additional Full Seats at a cost of $100 per month, scaling down with volume. Additional seats can be added from Workspace settings > General using Add More Seats.
• Standard subscription plans: It is not possible to purchase additional seats.

FAQ