Building clinical-grade voice agents for Pharma

Global pharmaceutical companies employ large field teams who manage thousands of specialized clinician relationships that require thoughtful outreach, scientific accuracy, and consistent documentation. Traditional workflows at these companies make it difficult to scale field team coverage across large territories, and manual CRM entry reduces the time reps can spend engaging with healthcare professionals.

They use SynthioLabs’ medical-grade AI workflow platform, powered by ElevenLabs, to improve these operational workflows. SynthioLabs’ flagship voice agent, Jarvis, now supports several field teams (Commercial Reps and MSLs) with outreach planning, pre-call preparation, and structured post-call documentation.

Supporting a highly regulated industry with cutting-edge voice AI

Jarvis acts as a voice-driven copilot for Pharma field teams and medical science liaisons. It consolidates information across distributed systems and guides teams through compliant communication workflows.

1. Pre-call planning: users ask Jarvis to identify priority HCPs in a territory, surface recent activity, and retrieve trial summaries or clinical evidence. This replaces manual navigation through fragmented datasets.
2. Scientific support: before an HCP visit, users request concise, on-label summaries of efficacy, safety, and comparative trial outcomes.
3. Documentation and CRM logging: after each HCP interaction, users dictate the key takeaways to Jarvis. The system prompts for missing details and generates structured, compliant notes for CRM entry. This reduces administrative burden and improves the consistency of documentation.

Impact since adopting ElevenLabs

• 40% reduction in admin time
• 30% increase in HCP touchpoints
• 6x improvement in note and insight quality
• 2 hours average daily usage among reps and MSLs

Why SynthioLabs selected ElevenLabs

SynthioLabs evaluated several options before selecting ElevenLabs as its default voice provider. Their assessment focused on stability across long, multi-turn conversations and the need for neutral, clinically appropriate delivery.

SynthioLabs chose ElevenLabs because:

• Their workflows require consistent, human-quality audio across long, complex scientific conversations
• ElevenLabs APIs integrate easily into modular workflow engines
• ElevenLabs voices retain clarity and emotional control, which is essential in regulated environments

“Our products depend on voices that sound credible in high-stakes medical conversations. ElevenLabs is a platform that delivers human-quality voices consistently, even across long, complex interactions. It raises the realism and trust of everything we build.” – Supreet Deshpande, CEO

Looking ahead

SynthioLabs is actively working with leading organizations including Genentech, Novartis, Sobi, and others to deploy clinical-grade voice and agentic AI across commercial, medical, and insights workflows. They plan to continue scaling Jarvis across larger field organizations and additional brands, while extending ElevenLabs voice across its broader product suite:

• Ather: Voice AI agents for direct HCP engagement, scientific dialogue, and medical Q&A
• Helix: Voice AI agents for patient onboarding, adherence journeys, and ongoing follow-up
• Sim Studio: Digital HCP Voice agents (AI Avatars) for market research simulations and qualitative insight generation

Across all products, voice quality remains mission-critical. Field teams, clinicians, and patients rely on clear, controlled delivery of scientific and procedural information in highly regulated environments. The SynthioLabs–ElevenLabs collaboration continues to support life-sciences organizations with clinical-grade voice technology that improves efficiency, trust, and scale.

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