
ElevenLabs and Deutsche Telekom unveil the world’s first network-integrated AI call assistant
- Category
- Customer Stories
- Date

Resolve inbound support end to end, at lower cost per resolution. Customers get instant answers; your team focuses on what needs a human.

Qualify leads, recover abandoned carts, and run outbound at scale. Conversational agents convert at rates digital flows can’t match.

Automate scheduling, reminders, collections, and internal ops. Reach thousands in hours and free your team for higher-impact work.
Configure voice, language, knowledge base, system prompt, and workflows, then connect to the tools your team already uses - all from one place.
ElevenAgents keeps full context - customers never repeat themselves across phone, web, WhatsApp, SMS, and email.
Define guardrails, run simulations, and validate agent behavior with automated tests - before anything reaches a customer.

Track success rates, CSAT, language usage and more with built-in analytics - or dig deeper with full transcripts, conversation history, and debug logs.
ElevenAgents gives you a single platform to deploy AI agents at scale - configure how your agent thinks and speaks, meet customers on every channel, enforce guardrails, and track performance over time.
Support
Resolve & triage issues





Build your first agent in minutes - no engineering required.

Deploy at scale with the compliance, support, and security you need.

Add voice and chat agents to your product with a few lines of code.
import { ElevenLabsClient } from "@elevenlabs/elevenlabs-js";
import "dotenv/config";
const elevenlabs = new ElevenLabsClient();
const agent = await elevenlabs.conversationalAi.agents.create({
name: "My voice agent",
tags: ["support"], // List of tags to help classify and filter the agent


ElevenAgents runs across all voice and digital channels - telephony, web, mobile, WhatsApp, SMS, email, and chat - with native connectors for tools like Twilio, Genesys, Zendesk, and Salesforce. Embed the web widget with one line of HTML and manage every channel from a single place.
Agents speak 70+ languages and can switch between them mid-conversation. Choose from over 16,000 voices in our Voice Library, or clone and design your own to match your brand. Because we build our own voice models, your agent sounds natural and consistent in every market.
Most teams can configure there first agent within hours. For complex enterprise deployments, our forward-deployed engineers tend to help teams take their first agents to production within 2-3 months.
Yes. ElevenAgents is LLM agnostic - bring your own model, call a frontier model via API, or use our hosted, domain-tunable models. Connect your CRM, ticketing, calendar, and knowledge base, or reach any system through MCP, APIs, and webhooks. The platform is modular, so you adopt what you need and keep what already works.
We are SOC 2 Type II, ISO 27001, and PCI DSS Level 1 certified, with HIPAA and GDPR attestations. Enterprise controls include Zero Retention Mode, data residency across the US, EU, and India, SSO, and granular access permissions. ElevenAgents is also the first agent platform eligible for AI insurance through AIUC, once certified. Review our full compliance overview at compliance.elevenlabs.io.
Most platforms stitch together voice synthesis, transcription, and reasoning models from multiple vendors. We take a research-first approach and build our own voice models in-house. As a result, ElevenAgents delivers very natural and expressive agent interactions. Our research and product teams work closely together, so customers get access to new AI capabilities first by choosing ElevenAgents. For your customers, that shows up as conversations that feel more human, resolve more issues on the first contact, and lift satisfaction across voice and chat.
