Connect Amazon Connect to ElevenLabs Conversational AI Voice Agents

Transform your contact center with ultra-realistic AI voice agents that handle real-time phone conversations at enterprise scale

Setup time

10-15mins

Difficulty

Intermediate

Category

Telephony

Type

Contact Us

Let your AI Assistant handle phone calls with Amazon Connect

By integrating Amazon Connect with ElevenLabs Conversational AI, you can deploy ultra-realistic AI voice agents that handle inbound and outbound calls with human-like naturalness. This powerful combination enables your contact center to automate routine inquiries, provide 24/7 availability, and scale effortlessly without adding headcount.

Your AI agents can greet callers, understand natural language requests through advanced speech recognition, and respond with expressive, multilingual voices. The integration supports real-time data lookups, workflow automation, and seamless handoffs to human agents when needed - all while maintaining enterprise-grade security and compliance.

Perfect for developer-led platforms building conversational experiences, this integration offers both low-code visual flows and full API control for custom implementations. Whether you're handling customer support, appointment scheduling, or complex call routing, Amazon Connect + ElevenLabs delivers the reliability, performance, and scalability your voice agents need.

Features

Integration features

Powerful capabilities that make your AI voice agents production-ready for enterprise telephony

  • Real-Time Speech Processing
    • Ultra-low latency streaming API for instant voice responses
    • Advanced speech-to-text with natural language understanding
    • Support for interruptions and natural conversation flow
    • Minimal pause between caller speech and AI response
  • Enterprise Telephony Integration
    • Native integration with Amazon Connect's cloud contact center
    • Seamless call routing between AI agents and human staff
    • Support for both inbound and outbound call scenarios
    • PSTN and SIP connectivity for global reach
  • Workflow Automation & Data Integration
    • Real-time API calls to external systems during conversations
    • AWS Lambda integration for custom business logic
    • Webhook support for CRM, ticketing, and database updates
    • Automated call logging and outcome tracking
  • Multilingual & Voice Customization
    • 31+ languages with native-level fluency
    • Thousands of voice options with emotional expressiveness
    • Custom voice training for brand consistency
    • Regional accent and dialect support
  • Security & Compliance
    • Zero retention mode for sensitive conversations
    • HIPAA and PCI DSS compliance capabilities
    • End-to-end encryption for voice data
    • Secure credential management and access controls

Installation

Installation guides

Get your Amazon Connect + ElevenLabs integration running in minutes with our comprehensive setup resources. Please contact our sales team for more information about Amazon Connect integration.

Troubleshooting

Troubleshooting & support

Common issues, solutions, and support resources to keep your integration running smoothly

Contact support

The most realistic voice AI platform