- Integrations /
- Amazon Connect
Connect Amazon Connect to ElevenLabs Conversational AI Voice Agents
Transform your contact center with ultra-realistic AI voice agents that handle real-time phone conversations at enterprise scale
Let your AI Assistant handle phone calls with Amazon Connect
Features
Integration features
- Real-Time Speech Processing
- Ultra-low latency streaming API for instant voice responses
- Advanced speech-to-text with natural language understanding
- Support for interruptions and natural conversation flow
- Minimal pause between caller speech and AI response
- Enterprise Telephony Integration
- Native integration with Amazon Connect's cloud contact center
- Seamless call routing between AI agents and human staff
- Support for both inbound and outbound call scenarios
- PSTN and SIP connectivity for global reach
- Workflow Automation & Data Integration
- Real-time API calls to external systems during conversations
- AWS Lambda integration for custom business logic
- Webhook support for CRM, ticketing, and database updates
- Automated call logging and outcome tracking
- Multilingual & Voice Customization
- 31+ languages with native-level fluency
- Thousands of voice options with emotional expressiveness
- Custom voice training for brand consistency
- Regional accent and dialect support
- Security & Compliance
- Zero retention mode for sensitive conversations
- HIPAA and PCI DSS compliance capabilities
- End-to-end encryption for voice data
- Secure credential management and access controls
Installation
Installation guides
1
Overview
- High-level setup process: Connect your Amazon Connect instance to ElevenLabs through our streaming API, configure your AI agent, and deploy contact flows
- Prerequisites: Active Amazon Connect instance, ElevenLabs API access, AWS Lambda permissions
- Time estimates: 30-60 minutes for basic setup, 2-4 hours for advanced customization
- Skill level requirements: Basic AWS knowledge required, advanced features need developer experience
2
Check Calendar Availability
Configure the agent to check calendar availability by:
- Using the get_available_slots tool to fetch open time slots
- Verifying if the requested time is available
- Suggesting alternatives if the requested time is unavailable
- Confirming the selected time with the caller
3
Check Calendar Availability
Once a time is agreed upon:
- Collect and validate the attendee’s full name
- Verify email address accuracy
- Confirm time zone information
- Gather any additional required fields for your Cal.com setup
4
Meeting Creation
- Use the book_meeting tool after information verification
- Follow the booking template structure
- Confirm meeting creation with the attendee
- Inform them that they will receive a calendar invitation
Troubleshooting
