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- Amazon Connect
Connect Amazon Connect to ElevenLabs Conversational AI Voice Agents
Transform your contact center with ultra-realistic AI voice agents that handle real-time phone conversations at enterprise scale
Let your AI Assistant handle phone calls with Amazon Connect
Features
Integration features
- Real-Time Speech Processing
- Ultra-low latency streaming API for instant voice responses
- Advanced speech-to-text with natural language understanding
- Support for interruptions and natural conversation flow
- Minimal pause between caller speech and AI response
- Enterprise Telephony Integration
- Native integration with Amazon Connect's cloud contact center
- Seamless call routing between AI agents and human staff
- Support for both inbound and outbound call scenarios
- PSTN and SIP connectivity for global reach
- Workflow Automation & Data Integration
- Real-time API calls to external systems during conversations
- AWS Lambda integration for custom business logic
- Webhook support for CRM, ticketing, and database updates
- Automated call logging and outcome tracking
- Multilingual & Voice Customization
- 31+ languages with native-level fluency
- Thousands of voice options with emotional expressiveness
- Custom voice training for brand consistency
- Regional accent and dialect support
- Security & Compliance
- Zero retention mode for sensitive conversations
- HIPAA and PCI DSS compliance capabilities
- End-to-end encryption for voice data
- Secure credential management and access controls
Installation
Installation guides
Troubleshooting