How does an agent confirm an order?

Agents connect to your order management and payment systems to validate transactions, reserve inventory, and send a branded confirmation via the customer's preferred channel.

Can ElevenAgents complete purchases or process refunds?

Yes - with integrations to payment gateways and your OMS, agents can execute purchases, authorize refunds, and log actions under deterministic workflows configured by your team.

How do you ensure agents follow pricing and promotion rules?

We provide pre-launch simulations, policy guardrails, and runtime checks so agents apply the correct prices, promotions, and legal disclosures consistently.

What security and compliance controls are available?

Our platform supports encryption in transit and at rest, SOC 2-level controls, GDPR-ready features, regional data residency, and role-based access for enterprise deployments.

AI agents for retail and e-commerce

From product recommendations and cart recovery to order support and returns, our PCI DSS-certified AI agents drive better customer experiences and higher LTV without adding headcount.

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Introducing ElevenAgents for retail

Making online shopping more human

Omnichannel agents span the full shopping journey - helping your team deliver more sales and better support.

Drive conversion

On-site shopping agents recommend products, answer sizing questions, and recover abandoned carts in real time - delivering the same service online as your best store.

Grow LTV and reach

Better experiences mean more repeat purchases, stronger reviews, and higher referral rates - signals that AI recommendation engines now surface to millions of new shoppers.

Reduce costs

Automate high-volume workflows like order status, returns, and FAQs - freeing your team to focus on complex issues while cutting average handle time and repeat contacts.

Conversational agents for every retail workflow

Deploy agents tailored to your product catalog, customer base, and fulfillment model - no matter how specific the workflow.

Hours of conversations every month

0,000,000

Hours of conversations every month

One platform for every retail workflow

Connect to your commerce stack and deploy across all voice and digital channels - all from one platform.

One brain across channels

Design once, deploy everywhere including chat, phone, email and WhatsApp.

Tightly integrated

Connect your OMS, CRM, and helpdesk for record sync and human handoffs.

Workflows and guardrails

Protect high-risk data by scoping agent access and defining agent rules.

Built for the shopping moments that matter most

Serving marketplaces, specialty brands, and every retailer in between with ElevenAgents.

Marketplaces and delivery platforms

Resolve buyer order issues, onboard sellers, and streamline courier operations with conversational agents that can take action in your systems.

Electronics, home, and general retail

Handle high-volume product inquiries, warranty claims, and guide digital shoppers just like you would if they were in store.

Automotive, luxury, and specialty retail

Help shoppers through high-touch purchases - from test drive booking and financing questions to product consultations and personalized follow-up.

Emotionally aware voice agents for retail

Emotionally expressive conversational agents adapt to real shopper emotion - connecting with every customer the way your best human operators would, because every interaction shapes how they remember you.

Expressive, natural voices

Choose from 10,000+ expressive voices (or clone yours) to match the accents and tones your customers trust most.

Sub-second latency

Natural, real-time voice interactions without awkward pauses - so conversations flow naturally.

Multilingual support

Support shoppers in 70+ languages with consistent tone and clarity - so language is never a barrier to purchase.

Enterprise-grade security and infrastructure at scale

Get started with ElevenAgents for retail

Launch on the web with no code

We create shopping agents from your catalog and SOPs, deploy to chat or voice in minutes.

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Build with APIs

Use our APIs to embed agents in checkout, POS, CRM via our APIs - hooks send confirmations, update order status, and record audits.

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Frequently asked questions

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AI agents for retail and e-commerce

Making online shopping more human

Drive conversion

Grow LTV and reach

Reduce costs

Conversational agents for every retail workflow

Pre-purchase and guided shopping

Order management and tracking

Returns, exchanges, and refunds

Supply-side and partner operations

In-store expertise at scale

Feedback collection and review generation

Hours of conversations every month

Hours of conversations every month

One platform for every retail workflow

Built for the shopping moments that matter most

Marketplaces and delivery platforms

Electronics, home, and general retail

Automotive, luxury, and specialty retail

Emotionally aware voice agents for retail

Expressive, natural voices

Sub-second latency

Multilingual support

Enterprise-grade security and infrastructure at scale

Enterprise-level data protection

Granular team permissions

Elevated support and custom deployments

Get started with ElevenAgents for retail

Launch on the web with no code

Build with APIs

Frequently asked questions

How does an agent confirm an order?

Can ElevenAgents complete purchases or process refunds?

How do you ensure agents follow pricing and promotion rules?

What security and compliance controls are available?

Voice AI Agents & Conversational AI in Healthcare

Enterprise Conversational AI Platforms & Use-Cases

Attorney Answering Service (24/7 Voice AI)

Medical Answering Service & Voice AI Reception

Voice AI Agent Platforms, Builders & Dev Tooling

Legal Answering Service & Voice AI Reception

Physician & Doctor Answering Service (24/7 AI Agents)

Agent Assist & Call Monitoring

AI Appointment-Setting & Scheduling Assistants

Property-Management Answering Service & AI Call Center

Hours of conversations every month