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ElevenAgents

Government Chatbot: 24/7 Citizen Support, Use Cases and Benefits

Government chatbots handle routine citizen inquiries 24/7 - cutting call volume, wait times, and freeing staff for complex casework. Deploy across web, SMS, voice, and messaging channels with TXRAMP, SOC 2, and GDPR compliance.

创建 Chatbot联系销售
呼叫智能体
接听来电
  • aston_martin_f1
  • stripe
  • yoto
  • dudeperfect
  • huberman
  • yestheory

ElevenAgents 推出适用于 government 的聊天机器人

AI chatbots built for public-sector service delivery

Residents expect answers 24/7. Handle high-volume inquiries across channels, languages, and services. From benefits to emergency comms. So your team focuses on cases that need a human.

Serve citizens around the clock

Residents get instant answers to benefits, licensing, and service questions at any hour. No hold times, no queues. Verified responses across every channel reduce misinformation and build trust.

Reduce call volume and staff workload

Automate routine FAQ, form guidance, payment status, and appointment scheduling. Staff gain capacity for casework that requires judgment, empathy, and discretion.

Meet compliance and accessibility requirements

Deploy with TXRAMP Level 2, SOC 2 Type II, ISO 27001, and GDPR compliance. Support 70+ languages with consistent tone and deliver accessible experiences that meet WCAG standards.

一次搭建，随处使用

无论客户在哪，都能与他们沟通，同时在一个仪表盘查看所有对话，无需切换渠道。

Foreground

一站式平台，覆盖所有 government 工作流

连接操作系统，自定义 Chatbot，严格遵循 SOP。

ElevenLabs ElevenAgents platform
ElevenAgents scheduling UI
Integrations UI

无缝集成现有工具

Connect your government chatbot to case management, payment, scheduling, and workflow systems - so agents complete transactions, not just answer questions.

Stripe

Enable real-time voice commerce with conversational payment experiences through your AI agents - powered by Stripe.

将 ElevenLabs 智能体集成到 Stripe将 ElevenLabs 智能体集成到 Stripe
ServiceNow

Build voice-first service automation that scales conversations without scaling headcount

将 ElevenLabs 智能体集成到 ServiceNow将 ElevenLabs 智能体集成到 ServiceNow
Twilio

Use AI Voice Agents with your Twilio phone numbers for seamless, automated inbound and outbound calls

将 ElevenLabs 智能体集成到 Twilio将 ElevenLabs 智能体集成到 Twilio
Zapier

Turn your voice AI agents into action-driven assistants that execute real-world tasks across thousands of apps without custom coding.

将 ElevenLabs 智能体集成到 Zapier将 ElevenLabs 智能体集成到 Zapier
Zendesk

Enable intelligent voice-first customer support with real-time ticket resolution and automated support workflows

将 ElevenLabs 智能体集成到 Zendesk将 ElevenLabs 智能体集成到 Zendesk
Docusign

Enhance your AI voice agents with seamless document-signing workflows. Connect conversations to agreement tools like DocuSign, helping move prospects from call to signed contract - faster.

将 ElevenLabs 智能体集成到 Docusign将 ElevenLabs 智能体集成到 Docusign
Make

Empower your AI voice agents to orchestrate complex workflows across any system through natural conversation

将 ElevenLabs 智能体集成到 Make将 ElevenLabs 智能体集成到 Make
查看全部

Government 聊天机器人，具备情感和上下文感知能力

情感表达型 Chatbot 能感知客户情绪，引导每次对话获得更好结果，即使在关键时刻也能应对自如。

自然流畅的人机对话

几秒内让 Chatbot 拥有真实语音，灵活控制语气，能安抚、引导、稳定客户情绪，即使在压力下也能应对。

Human hand-off

高效、信息丰富的转接

为复杂场景设定升级规则，自动转接给人工。完整对话历史会同步到 CCaaS、CRM、工单系统，确保顺畅衔接。

Omnichannel deployment

Build your government chatbot once and deploy across web, SMS, voice, WhatsApp, and email. Residents engage on their preferred channel. Your team manages it all from one place.

Multilingual support for diverse populations

Serve residents in 70+ languages with consistent tone and accuracy. Language is never a barrier to accessing public services. From tax guidance to emergency notifications.

Secure backend integrations

Connect to case management systems, payment gateways, records databases, and citizen portals via API or middleware. Agents retrieve and submit data in real time without exposing sensitive records.

Human escalation and routing

When a query exceeds the agent's scope. Benefits appeals, sensitive casework, or distressed residents. Structured escalation routes it to the right team with full context preserved.

Analytics and performance tracking

Monitor containment rates, call deflection, response accuracy, and citizen satisfaction in real time. Use conversation logs and intent analytics to improve agent performance continuously.

Guardrails and content governance

Scope agent responses to verified agency content, apply PII redaction, and set custom rules to prevent off-topic or inaccurate outputs. Maintain control over every answer your chatbot gives.

大规模企业级安全与基础设施

Foreground

创建首个 government Chatbot

在平台上构建

通过直观仪表盘设计、测试并部署 government Chatbot，无需写代码。

创建聊天机器人联系销售
Create Agent

用 API 搭建

通过开发者友好的 REST API 和 SDK，将 Chatbot 集成到自有应用。

获取 API 密钥阅读文档
Create Agent APIs

常见问题

探索 Chatbot 的全部可能

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    Law

    AI chatbots for law firms and legal teams. Automating client intake, matter qualification, consultation scheduling, and practice area FAQs across every channel, without replacing attorney judgment.

    law

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    Sales

    AI sales chatbots that qualify leads, book demos, and move buyers through the pipeline. 24 hours a day, across every channel your team already uses.

    sales

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    Saas

    AI chatbot for SaaS that deflects support tickets, guides user onboarding, qualifies leads, and integrates with your CRM and helpdesk. Available 24/7 across every channel your users prefer.

    saas

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    Travel

    Build AI chatbots that plan personalized itineraries, answer traveler questions around the clock, and automate booking support. Across web, WhatsApp, and voice, in 70+ languages.

    travel

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    Retail

    Handle order tracking, returns, product discovery, and post-purchase support, 24/7, across every channel, in 70+ languages. Resolve WISMO instantly, recover abandoned carts, and scale through peak season without adding headcount.

    retail

  • 你好，有什么可以帮忙的…

    Real estate

    Capture, qualify, and schedule serious buyers 24/7. Never miss a lead. Our agents handle listing inquiries, budget screening, and showing bookings across web, phone, and messaging, syncing every contact to your CRM.

    real estate

  • 你好，有什么可以帮忙的…

    Property management

    Handle tenant questions, maintenance requests, and leasing inquiries 24/7. Without adding headcount. Capture leads, triage issues, and schedule showings across your site and messaging channels.

    property management

  • 你好，有什么可以帮忙的…

    Procurement

    ElevenAgents automates the repetitive work across your source-to-pay cycle - routing requisitions, handling supplier queries, chasing invoices, and enforcing buying policies - so your team focuses on strategic sourcing.

    procurement

  • 你好，有什么可以帮忙的…

    Mental health

    Build voice-first mental health chatbots that support users 24/7 - with emotionally expressive voices, sub-second response times, and enterprise-grade privacy built in from the start.

    mental health

  • 你好，有什么可以帮忙的…

    Marketing agencies

    AI chatbots that capture leads, qualify prospects, and automate client workflows - built for marketing agencies managing multiple accounts across every channel.

    marketing agencies

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    It operations

    AI agents handle password resets, access requests, incident triage, onboarding, and runbook automation - deflecting Tier-1 tickets, resolving issues instantly across voice and chat, and integrating with your ITSM stack.

    it operations

  • 你好，有什么可以帮忙的…

    Insurance

    AI chatbots for insurance that automate claims intake, policy servicing, renewals, and billing - across voice, web, and messaging - so policyholders get instant answers and agents focus on what matters most.

    insurance

  • 你好，有什么可以帮忙的…

    Hospitality

    AI agents that handle guest inquiries, automate bookings, and surface upsell offers across every channel - 24/7, in 70+ languages, without adding headcount.

    hospitality

  • 你好，有什么可以帮忙的…

    Healthcare

    Healthcare chatbots that handle appointment scheduling, insurance questions, symptom triage, and telehealth access - so your team can focus on care, not calls.

    healthcare

  • 你好，有什么可以帮忙的…

    Finance

    Finance AI chatbots that handle customer inquiries, account lookups, fraud alerts, and FP&A workflows around the clock - with the security and compliance controls your teams require.

    finance

  • 你好，有什么可以帮忙的…

    Enterprises

    Deploy AI chatbots that resolve customer and employee requests at enterprise scale - across every channel, integrated with your existing systems, and built to meet the compliance requirements your security team demands.

    enterprises

  • 你好，有什么可以帮忙的…

    Education

    Build AI chatbots for schools, colleges, and universities - personalized student support, teacher workflow automation, and admin FAQ handling, available 24/7 across every channel your institution already uses.

    education

  • 你好，有什么可以帮忙的…

    Construction

    Give field crews, supervisors, and project managers instant answers - from safety protocols and equipment manuals to site documents and progress updates - without stopping work to search for information.

    construction

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