AI Chatbot for Retail. 24/7 Support, Personalization and Higher Conversions
Handle order tracking, returns, product discovery, and post-purchase support, 24/7, across every channel, in 70+ languages. Resolve WISMO instantly, recover abandoned carts, and scale through peak season without adding headcount.
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Scopri i chatbot per retail creati da ElevenAgents
Your always-on retail assistant, built to convert and resolve
Deploy conversational AI agents across your storefront, app, and messaging channels. Answering questions, tracking orders, and guiding shoppers from discovery to checkout.
Resolve more, spend less
Automate order status, returns, availability, and FAQs so agents focus on conversations that need a human. Fewer tickets, lower costs, faster resolution for every shopper.
Serve every shopper, every hour
Your customers shop at midnight, during flash sales, and across time zones. An always-on AI chatbot answers instantly in their language. Across 70+ languages. So coverage gaps never cost you a sale.
Turn conversations into conversions
Turn browsers into buyers with guided discovery, live stock checks, and abandoned cart recovery. No support intervention required.
Crea il tuo chatbot una volta sola e usalo ovunque
Resta in contatto con i tuoi clienti ovunque si trovino, visualizzando tutte le conversazioni da un'unica dashboard senza dover passare da un canale all'altro.
Aggiungi il tuo chatbot al tuo sito personalizzato o a piattaforme come Webflow, Squarespace, Framer o Lovable.
Aggiungi il tuo chatbot al tuo sito personalizzato o a piattaforme come Webflow, Squarespace, Framer o Lovable.
Permetti ai clienti di scrivere al tuo chatbot via SMS e ricevere risposte immediate ovunque si trovino.
Dai una voce al tuo chatbot in pochi clic e lascialo gestire chiamate in entrata o in uscita per te.
Raggiungi i clienti su WhatsApp con un'esperienza conversazionale completamente automatizzata.
Automatizza le conversazioni via email e offri supporto rapido e coerente direttamente nella loro casella di posta.
Un'unica piattaforma per ogni workflow di retail
Collega i tuoi sistemi operativi e personalizza il chatbot per seguire esattamente le tue SOP.
Un'unica base di conoscenza su tutti i canali
Progetta una volta sola e distribuisci ovunque: chat, telefono, email e WhatsApp.
Gestione degli appuntamenti
Permetti al tuo chatbot di gestire il calendario, aggiungendo o rimuovendo appuntamenti in base alle interazioni con i clienti.
Workflow e regole di sicurezza
Proteggi i dati sensibili limitando l’accesso del chatbot e definendo regole precise.
Integra facilmente con gli strumenti che già usi
Connect your AI retail agent to Shopify, Salesforce, HubSpot, Zendesk, Twilio, Stripe, and more. Real backend integration is what separates a useful assistant from a scripted FAQ bot.
Chatbot per retail che comprendono emozioni e contesto
I chatbot espressivi si adattano alle emozioni reali dei clienti, guidando ogni conversazione verso risultati migliori anche nei momenti più delicati.
Conversazioni naturali e umane
Dai al tuo chatbot una voce realistica in pochi secondi. Controlla il tono come mai prima, così può calmare, guidare e rassicurare i clienti anche sotto pressione.
Passaggi rapidi e ricchi di contesto
Definisci le regole di escalation per i casi complessi e passa la conversazione a una persona. L’intera cronologia chat viene sincronizzata con CCaaS, CRM e sistemi di ticketing per un passaggio senza interruzioni.
Instant order tracking and WISMO resolution
Connect to your order management system so shoppers get real-time order status, shipping updates, and delivery estimates. Resolve your highest-volume query at scale.
Conversational product discovery
Guide shoppers to the right product through natural conversation. Surfacing recommendations by size, preference, budget, or use case. Cut dead-end searches and increase basket size.
Returns, refunds, and order modifications
Walk customers through your returns policy, confirm eligibility, generate return labels, and provide refund status. All connected to your OMS. Complex cases escalate with full context preserved.
Branded voice experience
Deploy a voice AI chatbot that sounds like your brand. Warm, energetic, or calm. Using a custom voice built to your spec. Sub-second latency and natural turn-taking make every call feel human.
Scales with your peak season
Handle Black Friday and Cyber Monday surges without hiring seasonal agents. Our cloud-native infrastructure scales instantly so every shopper gets a fast response, regardless of volume.
No-code agent configuration
Update FAQs, return windows, scripts, and escalation rules without developer involvement. Retail teams adjust agent behavior in real time as policies change. Keeping your chatbot current and on-brand.
Sicurezza e infrastruttura di livello enterprise su larga scala
I dati sono crittografati sia in transito che a riposo, con supporto per la conformità SOC 2, HIPAA e GDPR. Sono disponibili modalità di Residenza dei Dati regionale e Zero Retention per un controllo ancora più rigoroso.
I dati sono crittografati sia in transito che a riposo, con supporto per la conformità SOC 2, HIPAA e GDPR. Sono disponibili modalità di Residenza dei Dati regionale e Zero Retention per un controllo ancora più rigoroso.
Imposta permessi granulari per il team e collabora in tutta l’azienda condividendo voci, asset e risorse tra i tuoi agenti e la pipeline di produzione dei contenuti.
Il nostro team garantisce un avvio senza intoppi e mantiene le tue operazioni sempre affidabili, offrendo prestazioni costanti e tranquillità.
Crea il tuo primo chatbot per retail
Crea sulla piattaforma
Progetta, testa e pubblica il tuo chatbot per retail da una dashboard intuitiva, senza bisogno di codice.
Costruisci con l’API
Integra il chatbot nelle tue applicazioni usando la nostra REST API e gli SDK pensati per gli sviluppatori.
Domande frequenti
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