AI Chatbot for IT Operations. Automate Support, Triage Tickets and Enable Self‑Service
AI agents handle password resets, access requests, incident triage, onboarding, and runbook automation - deflecting Tier-1 tickets, resolving issues instantly across voice and chat, and integrating with your ITSM stack.
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Scopri i chatbot per it operations creati da ElevenAgents
Always-on IT support, without the ticket backlog
Deploy AI agents that handle Tier-1 requests instantly across Slack, web, phone, and chat. Reducing repetitive tickets and delivering faster resolution at lower cost.
Deflect Tier-1 tickets at scale
Resolve password resets, access requests, software provisioning, and common issues automatically. Before they reach a human agent. Agents pull from your knowledge base and ITSM systems for accurate answers, 24/7.
Cut resolution time for every employee
Get instant answers in Slack, Teams, or a web portal. No queues. Complex issues are triaged, categorized, and routed to the right team with full context, cutting resolution time.
Integrate with your existing ITSM stack
Connect to ServiceNow, Jira, Zendesk, Okta, and Active Directory without replacing existing systems. Agents create tickets, update records, trigger provisioning, and escalate with full conversation history.
Crea il tuo chatbot una volta sola e usalo ovunque
Resta in contatto con i tuoi clienti ovunque si trovino, visualizzando tutte le conversazioni da un'unica dashboard senza dover passare da un canale all'altro.
Aggiungi il tuo chatbot al tuo sito personalizzato o a piattaforme come Webflow, Squarespace, Framer o Lovable.
Aggiungi il tuo chatbot al tuo sito personalizzato o a piattaforme come Webflow, Squarespace, Framer o Lovable.
Permetti ai clienti di scrivere al tuo chatbot via SMS e ricevere risposte immediate ovunque si trovino.
Dai una voce al tuo chatbot in pochi clic e lascialo gestire chiamate in entrata o in uscita per te.
Raggiungi i clienti su WhatsApp con un'esperienza conversazionale completamente automatizzata.
Automatizza le conversazioni via email e offri supporto rapido e coerente direttamente nella loro casella di posta.
Un'unica piattaforma per ogni workflow di it operations
Collega i tuoi sistemi operativi e personalizza il chatbot per seguire esattamente le tue SOP.
Un'unica base di conoscenza su tutti i canali
Progetta una volta sola e distribuisci ovunque: chat, telefono, email e WhatsApp.
Gestione degli appuntamenti
Permetti al tuo chatbot di gestire il calendario, aggiungendo o rimuovendo appuntamenti in base alle interazioni con i clienti.
Workflow e regole di sicurezza
Proteggi i dati sensibili limitando l’accesso del chatbot e definendo regole precise.
Integra facilmente con gli strumenti che già usi
Connect AI agents to the ITSM platforms, communication tools, and automation layers your IT team already uses - so ticket creation, routing, and resolution happen inside your existing stack.
Chatbot per it operations che comprendono emozioni e contesto
I chatbot espressivi si adattano alle emozioni reali dei clienti, guidando ogni conversazione verso risultati migliori anche nei momenti più delicati.
Conversazioni naturali e umane
Dai al tuo chatbot una voce realistica in pochi secondi. Controlla il tono come mai prima, così può calmare, guidare e rassicurare i clienti anche sotto pressione.
Passaggi rapidi e ricchi di contesto
Definisci le regole di escalation per i casi complessi e passa la conversazione a una persona. L’intera cronologia chat viene sincronizzata con CCaaS, CRM e sistemi di ticketing per un passaggio senza interruzioni.
Automated ticket triage and routing
Agents classify requests by type, priority, and affected system. Then route to the right team or resolve automatically. Fewer misrouted tickets, shorter queues, and easier SLA targets.
Self-service for common IT requests
Handle password resets, VPN access, software installs, account unlocks, and service catalog requests automatically. Employees get instant resolution. Your IT team gets time back for complex work.
Action execution in connected systems
Agents call your APIs and webhooks to take real action. Creating tickets, provisioning access, updating records, and triggering runbooks directly inside your ITSM and identity platforms.
Knowledge base grounding and RAG
Ground every response in your IT policies, runbooks, and docs using RAG. Answers stay accurate as your knowledge base evolves. With confidence thresholds and human fallback for uncertain queries.
Smooth escalation to human agents
When a request exceeds automation scope or needs human sign-off, agents hand off cleanly. Passing conversation history, ticket context, and priority so employees never repeat themselves.
Enterprise security and audit controls
Role-based access, SSO, end-to-end encryption, and full conversation logging keep deployments compliant and auditable. SOC 2 Type II certified, with zero retention mode and data residency options.
Sicurezza e infrastruttura di livello enterprise su larga scala
I dati sono crittografati sia in transito che a riposo, con supporto per la conformità SOC 2, HIPAA e GDPR. Sono disponibili modalità di Residenza dei Dati regionale e Zero Retention per un controllo ancora più rigoroso.
I dati sono crittografati sia in transito che a riposo, con supporto per la conformità SOC 2, HIPAA e GDPR. Sono disponibili modalità di Residenza dei Dati regionale e Zero Retention per un controllo ancora più rigoroso.
Imposta permessi granulari per il team e collabora in tutta l’azienda condividendo voci, asset e risorse tra i tuoi agenti e la pipeline di produzione dei contenuti.
Il nostro team garantisce un avvio senza intoppi e mantiene le tue operazioni sempre affidabili, offrendo prestazioni costanti e tranquillità.
Crea il tuo primo chatbot per it operations
Crea sulla piattaforma
Progetta, testa e pubblica il tuo chatbot per it operations da una dashboard intuitiva, senza bisogno di codice.
Costruisci con l’API
Integra il chatbot nelle tue applicazioni usando la nostra REST API e gli SDK pensati per gli sviluppatori.
Domande frequenti
Scopri tutte le possibilità dei nostri Chatbot
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