Les agents ElevenLabs prennent désormais en charge WhatsApp

We are expanding our omnichannel platform with support for WhatsApp, enabling teams to deploy a single agent across web, mobile, phone lines, and now one of the world’s most widely used messaging platforms. This release brings our real-time voice and chat capabilities directly into more channels where customers already spend their time.

A unified agent across channels

With WhatsApp support, businesses can deliver voice and chat experiences using the same agent configuration. Users can speak or type a question, and the agent resolves it with the same reasoning, voice quality, and knowledge used across other channels. This creates a consistent experience whether a customer reaches out on a website, calls a support line, or sends a WhatsApp message.

Visibilité complète des conversations

Notre plateforme d'agents offre une vue unique de chaque interaction à travers les canaux. Les équipes peuvent revoir les transcriptions, analyser les performances et mettre à jour le comportement en un seul endroit. Les modifications s'appliquent partout, réduisant les frais opérationnels et garantissant que les interactions IA restent précises, sûres et conformes aux politiques.

Cette architecture permet aux équipes de faire évoluer leurs agents tout en gardant le contrôle de la qualité, du routage et de la conformité, même si le nombre de points de contact client augmente.

Déployez sur WhatsApp dès aujourd'hui

Integrating WhatsApp takes only a few steps through the Agents console. Once connected, your agent can answer questions, resolve issues, and automate workflows in the same environment customers already rely on for daily communication.

Launch your agents in WhatsApp today: https://elevenlabs.io/docs/agents-platform/whatsapp