Introducing ElevenLabs Conversational AI 2.0

Introducing Conversational AI 2.0, a significant evolution of our platform designed to enable the creation of the most sophisticated, capable, and trustworthy voice agents in the world. Building on the foundation laid just five months ago, this release introduces significant improvements and comprehensive enterprise readiness, marking a new era of communication and understanding.

Building more human-like interactions

At the heart of effective communication lies natural interaction flow. Conversational AI 2.0 introduces custom models specifically designed to make AI interactions smoother and more intuitive.

• Natural turn-taking to understand the flow of conversation. Traditional voice systems often struggle with the rhythm of human dialogue, leading to awkward pauses or unnatural interruptions. Conversational AI 2.0 incorporates a state-of-the-art turn-taking model engineered to overcome this. This advanced model analyzes conversational cues in real-time such as “um” “ah”, allowing the agent to understand when to interrupt or when to wait. The result is a fluid, natural dialogue, as demonstrated in scenarios like customer service interactions where an agent seamlessly handles pauses while a user finds information ("Oh, let me just double check. Um...") before providing a swift response. This capability significantly enhances user experience, improves efficiency in task completion, and makes interactions feel more genuinely conversational.
  
• Multilingual communication with integrated language detection. Businesses need to communicate across language barriers. Conversational AI 2.0 integrates automatic language detection directly into the agent. This allows the AI to identify the language being spoken by the user and respond appropriately within the same interaction, enabling "seamless multilingual discussions" without requiring manual configuration or user prompts. This feature is invaluable for global enterprises aiming to provide consistent, high-quality service to diverse customer bases, opening doors to broader markets and more inclusive user experiences.

Knowledge and creativity unleashed

Beyond conversational fluency, intelligence and adaptability are key. Conversational AI 2.0 empowers agents with unprecedented knowledge access and creative flexibility.

• Integrated RAG: knowledgeable agents, minimum latency, maximum privacy. Retrieval-Augmented Generation (RAG) allows AI models to access and incorporate information from external knowledge sources into their responses. ElevenLabs has uniquely integrated this capability directly into the voice agent architecture, enabling retrieval from your specific knowledge base. Crucially, this is achieved with minimum latency and maximum privacy. This unlocks powerful enterprise applications, such as a medical assistants retrieving specific treatment guidelines instantly, or support agents accessing the latest product information from internal documentation.

Streamlining operations

• Multimodality Engineering your agents to precisely match the behaviour you need can be challenging work. Doing it twice, once for text agents and once for voice agents is even harder. ElevenLabs Conversational AI now supports multimodality, so you can create agents that can communicate over text, voice or both at the same time. Crucially, this means your agent only needs to be defined once, reducing load on your engineering team. 
• Batch calls: Manual outbound calling presents operational limitations for organizations seeking to reach large audiences efficiently. ElevenLabs has developed Batch Calling for our Conversational AI platform to address these challenges, enabling users to automate and scale their outbound voice communications. Batch Calling allows the initiation of multiple outbound calls simultaneously using your Conversational AI agents, perfect for use cases such as sending alerts, conducting surveys, or delivering personalized messages to extensive contact lists with increased speed and consistency. [link to batch calling post]

Built for the enterprise: trust, security, and scalability

Diseñado para la empresa: confianza, seguridad y escalabilidad

• Full HIPAA Compliance: Essential for healthcare applications, ensuring patient data privacy and regulatory adherence, directly supporting use cases like the medical RAG example.
• Enterprise-Grade Security: Implementing comprehensive security measures to protect data and ensure system integrity.
• Third-Party Integrations: Designed for flexibility, allowing seamless connection with existing enterprise systems and workflows.
• Optional EU Data Residency: Addressing data sovereignty requirements for organizations operating in or serving the European Union.
• Industry-Leading Reliability: Engineered for high availability and consistent performance, ensuring agents are dependable for critical business functions.

These features demonstrate a commitment to providing a platform that enterprises can trust for mission-critical deployments.

Estas características demuestran un compromiso con proporcionar una plataforma en la que las empresas puedan confiar para implementaciones críticas.

Conversational AI 2.0 es sustancialmente mejor que 1.0

El lanzamiento de Conversational AI 2.0 llega solo cuatro meses después de la versión inicial, destacando el compromiso de ElevenLabs con la innovación rápida. Mientras que la V1 estableció una base para una voz conversacional de alta calidad, la V2 representa un avance monumental en múltiples dimensiones:

Este ciclo de desarrollo rápido subraya nuestra dedicación a empujar los límites de lo que es posible con la voz IA y a ofrecer valor a nuestros usuarios rápidamente.

El futuro es ahora: empieza con Conversational AI 2.0

ElevenLabs Conversational AI 2.0 proporciona las herramientas para crear agentes de voz verdaderamente inteligentes, naturales y confiables. Desde mejorar el servicio al cliente hasta habilitar nuevas formas de contenido interactivo y agilizar el acceso al conocimiento empresarial, las posibilidades son vastas.documentation, visit our developer portal, or contact our sales team to discover how Conversational AI 2.0 can transform your business.