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ElevenAgents

AI agents for retail and e-commerce

From product recommendations and cart recovery to order support and returns, our PCI DSS-certified AI agents drive better customer experiences and higher LTV without adding headcount.

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Introducing ElevenAgents for retail

Making online shopping more human

Omnichannel agents span the full shopping journey - helping your team deliver more sales and better support.

Drive conversion

On-site shopping agents recommend products, answer sizing questions, and recover abandoned carts in real time - delivering the same service online as your best store.

Grow LTV and reach

Better experiences mean more repeat purchases, stronger reviews, and higher referral rates - signals that AI recommendation engines now surface to millions of new shoppers.

Reduce costs

Automate high-volume workflows like order status, returns, and FAQs - freeing your team to focus on complex issues while cutting average handle time and repeat contacts.

Conversational agents for every retail workflow

Deploy agents tailored to your product catalog, customer base, and fulfillment model - no matter how specific the workflow.

ShopBot
I need a hiking backpack for weekend trips but I'm not sure what size to get.
Let me help you find the right backpack size.
Results ready
0,000,000

Hours of conversations every month

One platform for every retail workflow

Connect to your commerce stack and deploy across all voice and digital channels - all from one platform.

Knowledge base UIKnowledge base
Integrations UIIntegrations
Workflows UIWorkflows

Built for the shopping moments that matter most

Serving marketplaces, specialty brands, and every retailer in between with ElevenAgents.

Marketplaces and delivery platforms

Resolve buyer order issues, onboard sellers, and streamline courier operations with conversational agents that can take action in your systems.

Electronics, home, and general retail

Handle high-volume product inquiries, warranty claims, and guide digital shoppers just like you would if they were in store.

Automotive, luxury, and specialty retail

Help shoppers through high-touch purchases - from test drive booking and financing questions to product consultations and personalized follow-up.

Emotionally aware voice agents for retail

Emotionally expressive conversational agents adapt to real shopper emotion - connecting with every customer the way your best human operators would, because every interaction shapes how they remember you.

Expressive, natural voices

Choose from 10,000+ expressive voices (or clone yours) to match the accents and tones your customers trust most.

Sub-second latency

Natural, real-time voice interactions without awkward pauses - so conversations flow naturally.

Multilingual support

Support shoppers in 70+ languages with consistent tone and clarity - so language is never a barrier to purchase.

Enterprise-grade security and infrastructure at scale

Foreground

Get started with ElevenAgents for retail

Launch on the web with no code

We create shopping agents from your catalog and SOPs, deploy to chat or voice in minutes.

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Build with APIs

Use our APIs to embed agents in checkout, POS, CRM via our APIs - hooks send confirmations, update order status, and record audits.

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Create Agent APIs

Frequently asked questions

  • Hey, how can I help...

    Automated & AI-Powered Medical Answering Service

    Deliver 24/7 patient support with AI-powered voice agents that schedule, triage, and respond instantly – improving care quality while reducing staffing costs.

    Automated & AI-Powered Medical Answering Service

  • Hey, how can I help...

    Voice or Chat-to-Call: Conversational AI for Phone Experiences

    Human-like caller AI that answers, assists, and acts — in real time, across every phone experience.

    Voice or Chat-to-Call: Conversational AI for Phone Experiences

  • Hey, how can I help...

    After-Hours & 24/7 Answering Service for Lawyers

    Never miss a client call again with a 24/7 answering service for law firms that’s fast, compliant, and always on

    After-Hours & 24/7 Answering Service for Lawyers

  • Hey, how can I help...

    AI Appointment Setting & Lead Follow-Up

    Automate lead follow-up and appointment scheduling with human-like AI agents that engage, qualify, and book meetings in real time.

    AI Appointment Setting & Lead Follow-Up

  • Hey, how can I help...

    Clinic, Practice & Medical Office Answering Service

    Deliver 24/7 patient support, automate scheduling, and ensure HIPAA-compliant communication with natural, human-sounding voice agents.

    Clinic, Practice & Medical Office Answering Service

  • Hey, how can I help...

    HIPAA-Compliant Medical Answering Service

    Provide 24/7 patient support with a secure, HIPAA-compliant answering service that reduces wait times, prevents missed calls, and protects PHI.

    HIPAA-Compliant Medical Answering Service

  • Hey, how can I help...

    Bilingual & Multilingual Reception Services

    Always-on bilingual reception powered by human-sounding AI agents that answer every call, in every language.

    Bilingual & Multilingual Reception Services

  • Hey, how can I help...

    Real-Estate Lead Gen & Batch Calling with AI

    Automate real-estate prospecting and lead generation with natural AI voice agents that convert more leads at a fraction of the cost.

    Real-Estate Lead Gen & Batch Calling with AI

  • Hey, how can I help...

    Virtual Receptionist for Law Firms & Lawyers

    Never miss a client call again. Elevate your law firm’s responsiveness with an AI-powered virtual receptionist designed for legal workflows.

    Virtual Receptionist for Law Firms & Lawyers

  • Hey, how can I help...

    Healthcare & Hospital Answering Service

    Deliver 24/7 patient care continuity with HIPAA-compliant, intelligent voice agents that triage, route, and respond instantly.

    Healthcare & Hospital Answering Service

  • Hey, how can I help...

    Restaurants AI answering service

    Try our restaurants AI answering service with a demo host assistant you can call to hear real example conversations for reservations, takeout, hours, and directions. The AI receptionist keeps things warm and efficient, confirms key details, and takes clear messages for staff follow-up when needed.

    restaurants

  • Hey, how can I help...

    Automotive industry Chatbots

    Capture leads, book test drives, and answer inventory and financing questions around the clock. With AI chatbots built for car dealerships and automotive groups.

    automotive industry

The most realistic voice AI platform

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