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ElevenAgents

Government Chatbot: 24/7 Citizen Support, Use Cases and Benefits

Government chatbots handle routine citizen inquiries 24/7 - cutting call volume, wait times, and freeing staff for complex casework. Deploy across web, SMS, voice, and messaging channels with TXRAMP, SOC 2, and GDPR compliance.

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Få ett samtal
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  • huberman
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Upptäck chatbottar för government från ElevenAgents

AI chatbots built for public-sector service delivery

Residents expect answers 24/7. Handle high-volume inquiries across channels, languages, and services. From benefits to emergency comms. So your team focuses on cases that need a human.

Serve citizens around the clock

Residents get instant answers to benefits, licensing, and service questions at any hour. No hold times, no queues. Verified responses across every channel reduce misinformation and build trust.

Reduce call volume and staff workload

Automate routine FAQ, form guidance, payment status, and appointment scheduling. Staff gain capacity for casework that requires judgment, empathy, and discretion.

Meet compliance and accessibility requirements

Deploy with TXRAMP Level 2, SOC 2 Type II, ISO 27001, and GDPR compliance. Support 70+ languages with consistent tone and deliver accessible experiences that meet WCAG standards.

Bygg din chatbot en gång och använd den överallt

Nå dina kunder där de är, men se ändå alla konversationer i en och samma dashboard utan att behöva hoppa mellan kanaler.

ElevenAgents website chatbot UI with a sample conversation

Lägg till din chatbot på din egen webbplats, eller på plattformar som Webflow, Squarespace, Framer eller Lovable.

Lägg till din chatbot på din egen webbplats, eller på plattformar som Webflow, Squarespace, Framer eller Lovable.

ElevenAgents website chatbot UI with a sample conversation

Låt kunder skicka SMS till din chatbot och få snabba svar direkt.

Ge din chatbot en röst med några klick och låt den hantera både inkommande och utgående samtal åt dig.

Nå kunder på WhatsApp med en helt automatiserad konversationsupplevelse.

Automatisera e-postkonversationer och ge snabb, konsekvent support direkt i kundens inkorg.

En plattform för varje government-workflow

Koppla till dina system och anpassa din chatbot så att den följer dina exakta rutiner.

ElevenLabs ElevenAgents platform
ElevenAgents scheduling UI
Integrations UI

Integrera smidigt med verktygen du redan använder

Connect your government chatbot to case management, payment, scheduling, and workflow systems - so agents complete transactions, not just answer questions.

Stripe

Enable real-time voice commerce with conversational payment experiences through your AI agents - powered by Stripe.

Integrera ElevenLabs Agents med StripeIntegrera ElevenLabs Agents med Stripe
ServiceNow

Build voice-first service automation that scales conversations without scaling headcount

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Twilio

Use AI Voice Agents with your Twilio phone numbers for seamless, automated inbound and outbound calls

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Zapier

Turn your voice AI agents into action-driven assistants that execute real-world tasks across thousands of apps without custom coding.

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Zendesk

Enable intelligent voice-first customer support with real-time ticket resolution and automated support workflows

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Docusign

Enhance your AI voice agents with seamless document-signing workflows. Connect conversations to agreement tools like DocuSign, helping move prospects from call to signed contract - faster.

Integrera ElevenLabs Agents med DocusignIntegrera ElevenLabs Agents med Docusign
Make

Empower your AI voice agents to orchestrate complex workflows across any system through natural conversation

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Visa alla

Government-chatbottar som förstår både känslor och sammanhang

Känslomässigt uttrycksfulla chatbots anpassar sig efter kundens känslor och leder varje samtal mot ett bättre resultat, även när det gäller som mest.

Naturliga, mänskliga samtal

Ge din chatbot en verklighetstrogen röst på några sekunder. Få full kontroll över tonläget så att den kan lugna, vägleda och stötta kunder – även under press.

Snabba, tydliga överlämningar

Sätt upp regler för när ärenden ska eskaleras och lämna över till en människa. Hela chatthistoriken synkas till ditt CCaaS, CRM och ärendehanteringssystem för en smidig övergång.

Human hand-off

Omnichannel deployment

Build your government chatbot once and deploy across web, SMS, voice, WhatsApp, and email. Residents engage on their preferred channel. Your team manages it all from one place.

Multilingual support for diverse populations

Serve residents in 70+ languages with consistent tone and accuracy. Language is never a barrier to accessing public services. From tax guidance to emergency notifications.

Secure backend integrations

Connect to case management systems, payment gateways, records databases, and citizen portals via API or middleware. Agents retrieve and submit data in real time without exposing sensitive records.

Human escalation and routing

When a query exceeds the agent's scope. Benefits appeals, sensitive casework, or distressed residents. Structured escalation routes it to the right team with full context preserved.

Analytics and performance tracking

Monitor containment rates, call deflection, response accuracy, and citizen satisfaction in real time. Use conversation logs and intent analytics to improve agent performance continuously.

Guardrails and content governance

Scope agent responses to verified agency content, apply PII redaction, and set custom rules to prevent off-topic or inaccurate outputs. Maintain control over every answer your chatbot gives.

Säkerhet och infrastruktur i företagsklass i stor skala

Enterprise data protection developers

Data krypteras både under överföring och lagring, med stöd för SOC 2, HIPAA och GDPR. Regional datalagring och Zero Retention-läge finns för striktare datakontroll.

Data krypteras både under överföring och lagring, med stöd för SOC 2, HIPAA och GDPR. Regional datalagring och Zero Retention-läge finns för striktare datakontroll.

Permissions

Ställ in detaljerade teambehörigheter och samarbeta i hela företaget genom att dela röster, tillgångar och resurser mellan dina agents och produktionsflöden.

Vårt team ser till att allt fungerar smidigt från start och att din verksamhet rullar på som den ska, så att du kan känna dig trygg.

Skapa din första government-chatbot

Bygg på plattformen

Designa, testa och lansera din government-chatbot från en enkel dashboard – helt utan kod.

Skapa en chatbotPrata med sälj
Create Agent

Bygg med API:et

Integrera chatboten i dina egna appar med vårt utvecklarvänliga REST API och SDK:er.

Hämta API-nyckelLäs dokumentationen
Create Agent APIs

Vanliga frågor

Utforska alla möjligheter med våra Chatbots

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