Most people dread outbound calls, and most companies know it. That's usually why outbound gets deprioritized in favor of "safer" use cases like support, even though it's often where voice agents can move the needle fastest: reactivating revenue, catching account issues early, reaching leads while they're still warm.
The problem is that most outbound voice agent projects fail, not because the technology can't do it, but because they're scoped wrong from the start. In this live workshop, we'll walk through why that happens and how to plan an outbound project that actually gets used, not shelved after the pilot.
We'll go deep on the outbound use cases driving results right now: reactivating dormant customers, proactive account check-ins, and targeted calls to opted-in leads. We'll also cover how customer support fits into the same voice strategy, as one piece of the picture rather than the whole story.
What we'll cover:
- Why voice agent projects fail
- How to scope and plan for success
- Outbound use cases: reactivating customers, account check-ins, and calls to opted-in leads
- Customer support as one example, and how it connects to outbound
When: Friday, September 11 at 11:00 AM CEST
