Opmerking over beurt toevoegen aan conversatieticket van agent

POST

/v1/convai/triage-tickets/:agentqa_ticket_id/turn-comments

POST

/v1/convai/triage-tickets/:agentqa_ticket_id/turn-comments

curl -X POST https://api.elevenlabs.io/v1/convai/triage-tickets/agentqa_ticket_id/turn-comments \
     -H "Content-Type: application/json" \
     -d '{
  "turn_index": 1,
  "comment": "string"
}'

{
  "agentqa_ticket_id": "string",
  "workspace_id": "string",
  "owner_user_id": "string",
  "agent_id": "string",
  "needs_clustering": true,
  "title": "string",
  "issue_type": "knowledge_gap",
  "labels": [
    "string"
  ],
  "conversation_ids": [
    "string"
  ],
  "first_seen_unix_secs": 1,
  "last_seen_unix_secs": 1,
  "qa_comment": "string",
  "ticket_comments": [
    {
      "comment": "string",
      "created_at_unix_secs": 1,
      "owner_user_id": "string"
    }
  ],
  "turn_comments": [
    {
      "turn_index": 1,
      "comment": "string",
      "created_at_unix_secs": 1,
      "owner_user_id": "string"
    }
  ],
  "status": "open",
  "priority": "low",
  "priority_changes": [
    {
      "priority": "low",
      "changed_by_user_id": "string",
      "changed_at_unix_secs": 1
    }
  ],
  "status_changes": [
    {
      "status": "open",
      "changed_by_user_id": "string",
      "changed_at_unix_secs": 1
    }
  ],
  "source": "qa",
  "assignee_user_id": "string",
  "created_at_unix_secs": 1,
  "updated_at_unix_secs": 1,
  "merged_into_ticket_id": "string",
  "search_match": {
    "field": "title",
    "snippet": "string",
    "highlight_start": 1,
    "highlight_end": 1,
    "turn_index": 1
  }
}

Voeg een opmerking op beurt-niveau toe aan een ticket. Vereist kijkerstoegang tot de agent van het ticket.

Path parameters

agentqa_ticket_idstringRequired

Request

This endpoint expects an object.

turn_indexintegerRequired>=0

Index vanaf nul van de transcriptiebeurt waar deze opmerking naar verwijst.

commentstringRequired1-10000 characters

Wat er tijdens deze beurt is misgegaan.

Response

Geslaagde response

agentqa_ticket_idstring

workspace_idstring

owner_user_idstring

agent_idstring

needs_clusteringboolean

titlestring or null

Kop van één regel voor het ticket. None alleen voor tickets die zijn gemaakt voordat titels bestonden.

issue_typeenum or null

labelslist of strings

conversation_idslist of strings

first_seen_unix_secsinteger or null

last_seen_unix_secsinteger or null

qa_commentstring or null

ticket_commentslist of objects

turn_commentslist of objects

statusenum

Allowed values:

priorityenum or null

Allowed values:

priority_changeslist of objects

status_changeslist of objects

sourceenum

Allowed values:

assignee_user_idstring or null

created_at_unix_secsinteger

updated_at_unix_secsinteger

merged_into_ticket_idstring or nullOptional

Het ticket waarmee dit ticket is samengevoegd, ingesteld wanneer de status 'merged' is.

search_matchobject or nullOptional

Waar de search-query van de lijst overeenkwam. Alleen ingesteld voor doorzochte lijsten.

Errors

422

Unprocessable Entity Error

Path parameters

Headers

Request

Response

Errors