3Shape and ElevenLabs announce collaboration on conversational AI
- Written by
- Lauren Rothwell
- Published
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Bringing ElevenLabs’ omnichannel conversational agents platform to 3Shape customer support - starting with web and phone.
3Shape customers now get fast help via:
- AI Web Widget: An FAQ agent embedded across 3Shape’s core websites.
- Voice AI: A conversational agent integrated into support hotlines, featuring seamless "warm handovers" to 3Shape support specialists when needed.
Always-on conversational agents are designed to help reduce wait times, speed up resolution, and improve overall customer experience, while keeping 3Shape support experts involved in complex cases.
This initiative reflects a shared goal of making customer support faster and more consistent, without sacrificing quality.
Lauren leads growth for ElevenAgents, helping drive awareness and adoption of conversational agents. Previously, she was the founder and CEO of an AI application layer startup and traded derivatives at Goldman Sachs.
