3Shape and ElevenLabs announce collaboration on conversational AI

Bringing ElevenLabs’ omnichannel conversational agents platform to 3Shape customer support - starting with web and phone.

3Shape customers now get fast help via:

• AI Web Widget: An FAQ agent embedded across 3Shape’s core websites.
• Voice AI: A conversational agent integrated into support hotlines, featuring seamless "warm handovers" to 3Shape support specialists when needed.

Always-on conversational agents are designed to help reduce wait times, speed up resolution, and improve overall customer experience, while keeping 3Shape support experts involved in complex cases.

This initiative reflects a shared goal of making customer support faster and more consistent, without sacrificing quality.