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ElevenAgents

Physician and doctor answering service

Always-on physician answering service that provides human-quality patient interactions through empathetic, natural-sounding conversational agents.

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Introducing AI physician answering services

Never miss a patient call again

Missed calls mean lost trust and revenue. Our AI answering service picks up every patient call instantly. Human-quality voice, HIPAA-compliant, and built to fit your existing workflows.

Improve patient satisfaction

Our AI agents answer every call on the first ring, day or night. Delivering warm, patient-friendly experiences that feel human while gathering accurate information across voice and digital channels.

Reduce administrative overhead

Automate patient intake, appointment scheduling, prescription refill requests, and routine inquiries. So your front-desk staff can focus on the patients already in your practice.

Meet healthcare compliance requirements

HIPAA and HDS certified, with zero retention mode, VPC deployment, and end-to-end encryption. So patient data never needs to leave your infrastructure.

Always-available answering service for physicians

Deploy AI-powered agents tailored to your practice type, patient population, and clinical workflow. No matter how specific the call type.

MedAssist

What are your office hours today?

found hours

Resolve appointment questions, office hours, directions, insurance coverage, and general clinical FAQs. With context from your EHR and practice management system for faster, more accurate responses.

Resolve appointment questions, office hours, directions, insurance coverage, and general clinical FAQs. With context from your EHR and practice management system for faster, more accurate responses.

MedLine AI

My chest pain is getting worse

urgent case detected

Detect call intent in real time, routing urgent cases to on-call providers while resolving routine questions autonomously. So clinical staff handle only the calls that truly require their attention.

Book, reschedule, and confirm patient appointments integrated with your calendar and EHR. Reducing no-shows and eliminating the back-and-forth that bogs down front-desk staff.

Handle refill requests, payment inquiries, and insurance verification without tying up staff time. Improving throughput while lowering per-call costs and reducing hold times for patients.

Answer every call outside business hours with the same quality as your best front-desk staff. Capturing patient details, triaging urgency, and escalating to on-call providers when needed.

Conduct structured follow-up calls after visits, check on medication adherence, and route patients back to scheduling when a follow-up appointment is needed. Integrated with your clinical workflow.

Hours of conversations every month

One platform for every physician workflow

Connect to your clinical operating systems and deploy across all voice and digital channels. All from one platform.

Knowledge base UIKnowledge base
Integrations UIIntegrations
Workflows UIWorkflows

From patient intake to scheduling and follow-ups

Streamline your practice operations with an AI-powered doctor answering service built around the workflows your team runs every day.

Intelligent call triage

Agents detect call intent in real time, routing urgent cases to on-call providers while resolving routine questions autonomously.

Automated appointment scheduling

Seamlessly integrated with calendars and EHRs, AI agents book, reschedule, or confirm patient appointments. Reducing no-shows and admin overhead.

Prescription and billing support

Handle refill requests, payment inquiries, and insurance verification without tying up staff time, improving throughput while lowering per-call costs.

Seamless handoff to staff

When complexity spikes, agents transfer calls to staff with full conversation context. So no patient ever needs to repeat themselves.

Analytics and reporting dashboards

Track resolution rates, call volumes, and patient satisfaction. Gain insight into operational efficiency and optimize staff allocation.

Multi-language patient engagement

Support diverse patient populations in 70+ languages with consistent tone and clarity. So language is never a barrier to care access.

Emotionally aware voice agents for physician practices

Emotionally expressive agents adapt to patient emotion in real time. Maintaining empathy whether patients are anxious, frustrated, or in urgent need, and guiding every call toward a better outcome.

Expressive, natural voices

Choose from 10,000+ expressive voices (or clone yours) to match the accents and tones patients trust most.

Sub-second latency

Natural, real-time voice interactions without awkward pauses. So conversations flow the way patients expect.

Multilingual support

Support patients in 70+ languages with consistent tone and clarity. So language is never a barrier to care.

Enterprise-grade security and infrastructure at scale

Enterprise data protection developers

Data is encrypted in transit and at rest, with support for SOC 2, HIPAA, and GDPR compliance. Regional Data Residency and Zero Retention modes are available for stricter data control.

Data is encrypted in transit and at rest, with support for SOC 2, HIPAA, and GDPR compliance. Regional Data Residency and Zero Retention modes are available for stricter data control.

Permissions

Set granular team permissions and collaborate across the company by sharing voices, assets, and resources across your agents and content production pipeline.

Our team ensures a smooth launch and keeps your operations running reliably, delivering uninterrupted performance and peace of mind.

Get started with an AI-powered physician answering service

Create an agent

Build and deploy your AI doctor answering service from ElevenAgents. No engineering required to go live.

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Integrate via API

Use our APIs and SDKs to embed physician answering capabilities into your EHR, telephony, or practice management stack.

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Frequently asked questions

  • Hey, how can I help...

    AI Answering Service & Virtual Receptionist

    Always-on support that answers, routes, and resolves every call

    AI Answering Service & Virtual Receptionist

  • Hey, how can I help...

    Agents

    Deploy natural, human-sounding agents in 70+ languages with low latency across voice or chat. Connected to your knowledge base and tools, our agents handle complex workflows to improve resolution rates with enterprise-grade security and control.

    Agents

  • Hey, how can I help...

    Voice Agents

    Natural, human-sounding voice agents that take action

    Voice Agents

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    Retail and E-Commerce

    From order support and product recommendations to abandoned cart recovery, returns, and post-purchase engagement, our PCI DSS-certified AI agents automate customer and operations workflows without sacrificing experience quality.

    Retail and E-Commerce

  • Hey, how can I help...

    Financial Services

    Launch natural, human-sounding agents in 70+ languages with leading accuracy and ultra-low latency in voice or chat. From account queries to claims, our agents deliver faster resolutions with enterprise-grade reliability.

    Financial Services

  • Hey, how can I help...

    Telecommunications

    From inbound support and billing inquiries to technical troubleshooting, outbound retention, and network notifications, ElevenAgents automates subscriber and operations workflows without sacrificing service quality.

    Telecommunications

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    Agents - Call on Phone Demo (US only)

    Deploy natural, human-sounding agents in 70+ languages with low latency across voice or chat. Connected to your knowledge base and tools, our agents handle complex workflows to improve resolution rates with enterprise-grade security and control.

    Agents - Call on Phone Demo (US only)

  • Hey, how can I help...

    Agents - Full Page Auth

    Deploy natural, human-sounding agents in 70+ languages with low latency across voice or chat. Connected to your knowledge base and tools, our agents handle complex workflows to improve resolution rates with enterprise-grade security and control.

    Agents - Full Page Auth

  • Hey, how can I help...

    How we use agents

    How we use agents

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    ElevenAgents Terms

    ElevenAgents Terms

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    Retail AI answering service

    Try our Retail AI answering service by calling the Maple & Main demo to hear an AI receptionist handle common retail questions like hours, returns, pickup, and product availability, or take a clear message for staff follow-up. Friendly, phone-ready, and built to keep callers moving with one-question-at-a-time support.

    Retail

  • Hey, how can I help...

    Banking Chatbots

    AI voice and chat agents that handle account inquiries, card management, fraud alerts, loan pre-qualification, and more - across every channel your customers use, with audit-ready transcripts and PCI-aware architecture.

    banking

AI Communication Platform

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