Enterprise Chatbot: AI-Powered Support, Automation and Compliance
Deploy AI chatbots that resolve customer and employee requests at enterprise scale - across every channel, integrated with your existing systems, and built to meet the compliance requirements your security team demands.
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ElevenAgents 推出适用于 enterprises 的聊天机器人
Less ticket volume, faster resolutions, lower cost to serve
Omnichannel AI agents handle customer support, sales qualification, and employee self-service at scale. So your team spends time on work that actually requires a human.
Deflect tickets before they reach your team
AI agents resolve common requests. Account inquiries, order status, password resets, policy questions. Instantly and without agent involvement, reducing inbound volume and cost per interaction.
Cover every channel, every time zone
Deploy once across web, voice, WhatsApp, SMS, and email. Agents handle requests 24/7 in 70+ languages. So global coverage no longer means proportional headcount growth.
Meet enterprise security and compliance needs
SOC 2 Type II, ISO 27001, PCI DSS L1, and HIPAA certified, with zero retention mode, end-to-end encryption, and regional data residency options that satisfy legal, security, and procurement review.
一次搭建，随处使用
无论客户在哪，都能与他们沟通，同时在一个仪表盘查看所有对话，无需切换渠道。
将 Chatbot 添加到自定义网站，或 Webflow、Squarespace、Framer、Lovable 等建站工具。
将 Chatbot 添加到自定义网站，或 Webflow、Squarespace、Framer、Lovable 等建站工具。
客户可通过短信与 Chatbot 对话，随时获得即时回复。
几步操作即可让 Chatbot 拥有语音，自动接听或拨打电话。
通过 WhatsApp 提供全自动对话体验，触达客户。
自动化邮件对话，直接在收件箱中提供快速、稳定的支持。
一站式平台，覆盖所有 enterprises 工作流
连接操作系统，自定义 Chatbot，严格遵循 SOP。
跨渠道统一知识库
一次设计，随处部署，包括聊天、电话、邮箱、WhatsApp。
日程管理
让 Chatbot 管理日程，根据客户互动直接添加或删除会议。
工作流与规则
通过限定访问范围和设定规则，保护高风险数据。
无缝集成现有工具
Connect your enterprise chatbot to CRM, CCaaS, ticketing, scheduling, and workflow tools so agents work with live data and hand off to humans with full context intact.
Enterprises 聊天机器人，具备情感和上下文感知能力
情感表达型 Chatbot 能感知客户情绪，引导每次对话获得更好结果，即使在关键时刻也能应对自如。
自然流畅的人机对话
几秒内让 Chatbot 拥有真实语音，灵活控制语气，能安抚、引导、稳定客户情绪，即使在压力下也能应对。
高效、信息丰富的转接
为复杂场景设定升级规则，自动转接给人工。完整对话历史会同步到 CCaaS、CRM、工单系统，确保顺畅衔接。
Visual workflow builder
Design multi-step agent flows with intent-based routing, deterministic handoff rules, and human escalation paths. Without writing code. Version control and A/B testing are built in.
Deep system integrations
Connect to your CRM, CCaaS, ticketing, and ERP systems via native connectors or the MCP API layer. Agents read and write live data so every response is grounded in current records.
LLM-agnostic architecture
Bring your own LLM or use ElevenLabs-hosted models. Domain-tune for your industry terminology, plug in your knowledge base, and swap underlying models without rebuilding your agent logic.
Voice agents with sub-second latency
Purpose-built TTS and STT models. Co-optimized in a single pipeline. Deliver natural, real-time voice interactions across phone and web without the latency gaps that break conversation flow.
Agent assist and human handoff
When a conversation needs a human, agents transfer full context. Transcript, intent, and CRM data. To the live agent, so customers never repeat themselves and AHT stays low.
Real-time analytics and conversation logs
Track deflection rates, resolution times, CSAT, and escalation patterns from a single dashboard. Conversation logs feed continuous improvement without manual review overhead.
大规模企业级安全与基础设施
数据在传输和存储过程中均已加密，支持 SOC 2、HIPAA 和 GDPR 合规。可选择区域数据驻留和零保留模式，实现更严格的数据管控。
数据在传输和存储过程中均已加密，支持 SOC 2、HIPAA 和 GDPR 合规。可选择区域数据驻留和零保留模式，实现更严格的数据管控。
可灵活设置团队权限，通过共享音色、资产和资源，支持智能体与内容生产流程的协作。
团队保障顺利上线，持续稳定运行，让你无后顾之忧。
创建首个 enterprises Chatbot
常见问题
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