Serviço de atendimento com IA 24/7 e recepcionista virtual para Retail
Try our Retail AI answering service by calling the Maple & Main demo to hear an AI receptionist handle common retail questions like hours, returns, pickup, and product availability, or take a clear message for staff follow-up. Friendly, phone-ready, and built to keep callers moving with one-question-at-a-time support.
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Apresentando o ElevenAgents para Retail
Never miss a retail call
Give shoppers real-time answers on availability, sizes, colors, pricing, hours, locations, and returns without pulling associates off the floor. Automate order status, shipping ETAs, delivery issues, and returns or exchanges with SMS or email confirmations. Capture after-hours and missed-call sales by qualifying needs, recommending products, reserving items for pickup, booking high-ticket appointments, and logging leads for follow-up.
Real-time product and store info by phone
Answer shopper questions instantly about item availability, sizes, colors, pricing, store hours, locations, and return policy so customers decide faster and staff avoid constant interruptions.
Automate order status and returns workflows
Handle routine post-purchase calls end-to-end: look up order status, shipping ETAs, delivery issues, initiate returns or exchanges, and send SMS or email confirmations without tying up the register.
Capture sales from missed and after-hours calls
Convert inbound calls into revenue by qualifying needs, recommending products, reserving items for pickup, booking appointments for high-ticket categories, and logging leads for follow-up when associates are busy.
A plataforma mais simples para recepcionistas virtuais com IA de Retail
Conecte sem esforço seu serviço de atendimento com IA de Retail a todos os canais usados pelos seus clientes, enquanto acompanha e analisa cada conversa em segundos
Um único cérebro em todos os canais
Envie documentos, FAQs e especificações de produto para uma base de conhecimento compartilhada. Seu recepcionista de IA usa a mesma fonte de verdade em todos os canais.
Suporte multicanal
Atenda chamadas recebidas, chats no site e mensagens SMS com um único recepcionista de IA. Seus clientes entram em contato pelo canal que preferirem.
Integrações prontas
Conecte seu CRM, calendário e sistemas de ticket para que seu recepcionista de IA possa agendar compromissos, registrar chamadas e atualizar registros em tempo real.
Milhões de chamadas atendidas, e contando
Conjunto poderoso de recursos com controle total
Tudo o que você precisa para automatizar chamadas recebidas, encantar quem liga e manter sua equipe focada no que mais importa.
Conversas instantâneas e naturais
Sua recepcionista AI Retail atende as chamadas com uma voz realista, captura detalhes importantes e fornece respostas rápidas para perguntas comuns de Retail em mais de 30 idiomas.
Roteamento inteligente de chamadas e agendamento
De agendar compromissos a encaminhar chamadas urgentes, seu serviço de atendimento AI Retail integra-se a calendários, CRMs e sistemas de tickets para completar fluxos de trabalho Retail em tempo real.
Vozes que refletem sua marca
Escolha entre vozes expressivas ou clone a sua própria para que a recepcionista AI Retail sempre fale em um tom que combine com a identidade da sua marca Retail.
Atendimento personalizado com precisão total
Nosso serviço de atendimento Retail identifica chamadores recorrentes, recupera dados de contas instantaneamente e fundamenta cada resposta na sua própria base de conhecimento para que as respostas Retail permaneçam precisas e contextuais.
Multilíngue por padrão
A detecção automática de idioma e a troca em tempo real ajudam sua recepcionista AI Retail a atender bases de clientes diversas de forma fluida, seja em inglês, espanhol, hindi ou outros.
Funciona com qualquer sistema telefônico
O ElevenAgents conecta-se ao seu sistema telefônico existente sem necessidade de trocar de provedor, para que seu serviço de atendimento AI Retail seja lançado mais rapidamente com sincronização automática de configurações.
Crie seu primeiro recepcionista de IA de Retail na web ou via API
Criar na plataforma
Projete, teste e implemente seu serviço de atendimento Retail a partir de um painel intuitivo sem necessidade de codificação.
Criar com a API
Integre o recepcionista virtual aos seus próprios aplicativos usando nossa API REST e SDKs amigáveis para desenvolvedores.
Segurança e infraestrutura de nível empresarial em escala
Os dados são criptografados em trânsito e em repouso, com suporte à conformidade com SOC 2, HIPAA e GDPR. Modos de Residência de Dados na UE e Zero Retention estão disponíveis para um controle mais rigoroso.
Os dados são criptografados em trânsito e em repouso, com suporte à conformidade com SOC 2, HIPAA e GDPR. Modos de Residência de Dados na UE e Zero Retention estão disponíveis para um controle mais rigoroso.
Ofereça assentos ilimitados com controle de acesso baseado em função. Gerencie a colaboração da equipe com visibilidade por permissão, comunicação simplificada e compartilhamento seguro de ativos.
Equipe de suporte dedicada e acordos de nível de serviço personalizados garantem operações tranquilas em todos os momentos. Uptime garantido e respostas rápidas oferecem desempenho ininterrupto e tranquilidade.
Perguntas frequentes
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