ElevenLabsエージェントがWhatsAppに対応

We are expanding our omnichannel platform with support for WhatsApp, enabling teams to deploy a single agent across web, mobile, phone lines, and now one of the world’s most widely used messaging platforms. This release brings our real-time voice and chat capabilities directly into more channels where customers already spend their time.

A unified agent across channels

With WhatsApp support, businesses can deliver voice and chat experiences using the same agent configuration. Users can speak or type a question, and the agent resolves it with the same reasoning, voice quality, and knowledge used across other channels. This creates a consistent experience whether a customer reaches out on a website, calls a support line, or sends a WhatsApp message.

会話の完全な可視性

エージェントプラットフォームは、チャネル全体のすべてのやり取りを一元的に表示します。チームはトランスクリプトを確認し、パフォーマンスを分析し、行動を一箇所で更新できます。変更はすべての場所に適用され、運用の負担を軽減し、AIのやり取りが正確で安全、かつポリシーに沿ったものとなるようにします。

このアーキテクチャにより、顧客接点が増えても、品質、ルーティング、コンプライアンスの管理を維持しながらエージェントをスケールできます。

今日からWhatsAppで展開

Integrating WhatsApp takes only a few steps through the Agents console. Once connected, your agent can answer questions, resolve issues, and automate workflows in the same environment customers already rely on for daily communication.

Launch your agents in WhatsApp today: https://elevenlabs.io/docs/agents-platform/whatsapp