Voiply uses ElevenLabs to automate sales and support with conversational agents

Voiply is a cloud-based business phone provider serving SMBs with modern, internet-powered communications. To improve customer experience and scale operations, Voiply has deployed AI-powered sales and support agents built with ElevenLabs Agents Platform.

The system now manages the majority of Voiply’s ~200 daily inbound sales calls and handles thousands of support interactions each month. This allows human agents to focus on complex cases and qualified leads while ensuring no customer is left waiting.

How it works

Voiply’s AI agents integrate directly into its telephony infrastructure and CRM. This enables the agents to step in immediately when queues are full, while ensuring every call and transcript is logged for tracking and follow-up.

By connecting to the systems where customer interactions and sales data already live, Voiply gives its team complete visibility and helps them prioritize their time where it has the most impact.

Listen to Voiply's agent in action:

Driving measurable impact across sales and support

The AI sales agent handles most of Voiply’s daily inbound sales call volume, which has been a major driver of team efficiency. On the support side, 40% of calls are fully resolved by the AI without requiring human handoff. The remainder generate CRM tickets for human follow-up, ensuring every customer inquiry is captured.

Across sales, support, porting, and billing, Voiply’s AI system manages more than 10,000 calls per month which has allowed the company to:

• Reduce customer hold times to near zero
• Generate 10+ sales orders per day directly through the agent
• Free human agents to focus on high-value interactions

“We chose ElevenLabs because of their best-in-class Conversational AI voice agents and seamless integration. The partnership has allowed us to deliver a much better customer experience, while also scaling our support and sales operations in ways we couldn’t have achieved otherwise. It’s been transformative for both efficiency and customer satisfaction.” – Shea Georgetti, CEO, Voiply

Looking ahead to AI-first customer engagement

Following success with inbound calls, Voiply has extended its AI agents to outbound engagement. The system now supports:

• Payment and billing inquiries
• Porting and account setup questions
• Customer onboarding once devices are received
• Basic technical support

This creates an always-available engagement layer that improves responsiveness while reducing workload on human teams. Voiply demonstrates how integrating conversational AI directly into core company workflows can improve the customer experience and drive meaningful business results at scale.

Looking to build conversational agents at scale? Get in touch here.