​​ElevenLabs Agents can now navigate IVR phone trees

Many business phone systems rely on interactive voice response (IVR) menus. Until now, these systems created a barrier for AI agents, limiting automation in key workflows.

We’ve added support for generating keypad tones as a system tool across telephony stacks, so ElevenLabs Agents can interact with IVR menus directly. Developers can enable it with a single line of code.

Automating tasks that require IVR navigation

This capability makes it possible for voice agents to complete tasks that previously required waiting on hold and manually entering options. For example:

• Insurance eligibility and benefits verification
• Prescription refills at pharmacies
• Airline flight status checks and rebooking

With IVR navigation, phone-based operations can now be fully automated by AI voice agents, reducing wait times and enabling faster service.

Building end-to-end phone automation

IVR navigation extends what developers can build with ElevenLabs Agents. By combining natural voice interaction with automated phone system handling, businesses can create fully voice-first experiences for customer service and operations.