Introducing Agent Workflows

Our agents platform now offers Workflows - a visual editor for designing conversation flows.

Instead of building all business logic in a single agent, Agent Workflows let you handle complex scenarios by routing to specialized Subagents and, when needed, transferring to human operators.

You map the flow, declare decision points, and control handoffs to Subagents or humans - making behavior explicit, auditable, and testable. This moves beyond a single large prompt so you can decompose tasks, apply guardrails, and orchestrate the right action at the right time.

Scope context and tools with Subagents

Subagents each have their own system prompt, tools, and scoped knowledge base. You choose which Subagent handles a task, what data it can access, and when to hand off to another agent or a human. This reduces prompt bloat, limits access to sensitive systems, and improves response quality with narrower context.

Enforce security and business policy

Workflows connect agents to your internal systems with scoped credentials and access. You can embed business rules - validations, approvals, thresholds, and escalation paths - so conversations follow the same policies your teams use today.

Optimize for cost, latency, and accuracy

With Agent Workflows, you can pick the ideal LLM for each step. Use lightweight models for classification and routing, and higher-accuracy models for complex reasoning. Because prompts and knowledge bases are scoped per Subagent, you reduce token usage and latency while improving precision.

An example workflow

• Intake and classify the request with a lightweight model.
• Route billing questions to a billing Subagent with scoped tools and data and route technical issues to a support Subagent that can run diagnostics.
• Escalate to a human when confidence drops below a threshold or when approval is required.
• Return to the parent agent to summarize the outcome for the user.

Start building

Agent Workflows put you in control of how conversations are designed, routed, and supervised. Build structured, secure, and scalable agents with ElevenLabs Agents.

To learn more read the documentation or get started with setting up an Agent Workflow today.