Gemini 2.5 Flash comes to ElevenLabs Conversational AI

Gemini 2.5 Flash is now fully integrated into our Conversational AI platform. This powerful and efficient model is accessible to all developers building sophisticated, enterprise-grade voice agents with ElevenLabs.

Recognizing its exceptional balance of advanced capabilities tailored for real-time interaction, we have designated Gemini 2.5 Flash as the new recommended default language model within our platform, providing an optimal starting point for developing high-performing conversational applications.

Key Advantages of Gemini 2.5 Flash for Enterprise Applications

Gemini 2.5 Flash introduces several critical enhancements over other models that are specifically beneficial for enterprise use cases:

• Advanced Reasoning & Intelligence: The model includes improved reasoning capabilities compared to previous Flash versions. This enables agents to better comprehend complex user intents, maintain context accurately over longer dialogues, follow intricate instructions, and deliver more precise and relevant responses. This is crucial for resolving complex customer issues or handling sophisticated internal queries.
• Optimized for Low Latency: Essential for natural-sounding voice interactions, Gemini 2.5 Flash is engineered for speed. It minimizes response delays, ensuring fluid, real-time conversations that enhance user experience and reduce call handling times.
• Robust Tool Calling Capabilities: Modern enterprise agents often need to interact with backend systems. Gemini 2.5 Flash demonstrates strong proficiency in tool calling (function calling), reliably invoking external APIs, databases, or other functions when necessary. This allows agents to perform actions like checking order statuses, accessing customer records, or updating information seamlessly within the conversation flow.
• Performance, Cost, and Control: Gemini 2.5 Flash offers a leading performance-to-cost ratio, making advanced AI more accessible. Furthermore, its innovative hybrid reasoning architecture allows developers optional granular control over the balance between response quality, latency, and computational cost by setting "thinking budgets," enabling fine-tuning for specific operational requirements.

Why This Matters for Enterprise Conversational AI

For businesses deploying voice AI, these advancements translate directly into tangible value:

• Improved Customer Experience (CX): More intelligent, responsive, and capable agents lead to higher customer satisfaction and first-call resolution rates.
• Increased Operational Efficiency: Agents can handle more complex tasks autonomously, freeing up human resources for higher-value activities.
• New Application Possibilities: The enhanced capabilities unlock the potential for more sophisticated voice applications across customer service, sales, internal support, and workflow automation.

The enhanced tool calling, in particular, integrates smoothly with ElevenLabs' existing support for server-side and client-side tools, allowing developers to build truly interactive and functional agents that leverage enterprise data and processes.

Seamless Integration within ElevenLabs

Developers can immediately leverage the power of Gemini 2.5 Flash within the ElevenLabs Conversational AI platform. It is available as a selectable option in the agent configuration settings, alongside other leading models. Existing agents can be readily updated to utilize this new model, allowing for straightforward A/B testing or upgrades.

Getting Started

To begin utilizing Gemini 2.5 Flash:

1. Navigate to the Conversational AI section within your ElevenLabs account.
2. When creating a new agent or modifying an existing one, select Gemini 2.5 Flash from the Language Model dropdown in the settings.
3. Configure any other desired settings and deploy your enhanced agent.

New users can explore its capabilities by signing up for an ElevenLabs account. Our comprehensive documentation provides further details on configuration and best practices for optimizing your conversational agents.

We believe the integration of Gemini 2.5 Flash significantly enhances the power and flexibility of the ElevenLabs platform, empowering enterprises to build the next generation of intelligent, efficient, and engaging voice experiences.