Alpha Bank expands its collaboration with ElevenLabs to enhance customer experience

Alpha Bank is expanding its collaboration with ElevenLabs as part of its broader strategy to enhance the customer experience by applying AI across its digital channels and call center. Together, Alpha Bank and ElevenLabs have developed a voice with a distinctive identity that makes customer service more natural and familiar, while complementing the support provided by the Bank’s specialized customer advisors.

Built on ElevenAgents, ElevenLabs' platform for AI voice agents, the new service is designed to accelerate and simplify communication with customers, with faster and more accessible interactions.

The AI voice agent that is designed to:

• Help customers get fast, convenient service in their first moments of interaction with the bank
• Connect customers to a specialized advisor whenever needed
• Operate within the voice gateway of their call center
• Support natural conversations in both Greek and English

Alpha bank plans to expand this collaboration and bring the same voice agent to all e-banking, mobile banking, and digital touchpoints.

Our collaboration with ElevenLabs strengthens our ability to provide each customer with faster and more natural access to personalized support from our advisors. Our goal for every customer interaction, whether through the call center or our digital channels, is to deliver a natural and intuitive experience that clearly reflects Alpha Bank’s identity.

- Vassilios Psaltis, CEO of Alpha Bank

We are proud to partner with Alpha Bank to deliver an AI voice agent for fast, natural customer service with a voice that is authentic to Alpha Bank's identity. We are delighted to see ElevenAgents applied with such ambition in the European banking sector.

- Mati Staniszewski, Co-Founder of ElevenLabs