Sep 21, 2026

Behind the Agent: How One of Europe's Largest Insurers Got AI Agents into Production

Learn how Admiral built and deployed a multimodal, multilingual AI agent across the UK, Italy, France, and Spain. Learn how they handle high-stakes interactions from 5-point authentication to sensitive bereavement calls and seamlessly hand off to human agents without losing context.

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October 21
ElevenLabs Startup Grant Demo Day
Join us for Demo Day, where 11 founders from the ElevenLabs Startup Grant program pitch live what they've built. Hear firsthand how top founders are building with ElevenLabs, and see who walks away with the prizes. What we'll showcase: - 11 live pitches from founders in the ElevenLabs Startup Grant program, each showing a real product built on ElevenLabs - What today's most promising voice-AI startups are building and the problems they're solving with agents - Live judging and the reveal of the top three competing for cash prizes of $33K, $22K, and $11K plus ElevenLabs credits - The chance for winners to pitch again on the biggest stage: the 11/11 Summit in NYC - Whether you're a founder, an investor, or building with voice AI yourself, this is a first look at where the next generation of voice-AI companies is headed.
October 15
Live workshop: Add an AI receptionist to your catalog
Your customers are losing calls every day. Medical practices, accounting firms, law firms, local businesses: the switchboard is saturated, nobody picks up, and the team spends its day on the phone instead of doing its actual job. They're asking you to solve this inside your product. You have two options: build a full voice layer in-house, which costs you several quarters of engineering on something that isn't your product. Or plug in a third-party receptionist that sits next to your solution and captures the customer relationship. Both cost you. This workshop is built for software vendors. The goal: you leave with a solution you can deliver turnkey to your customers. Lenaig Guilleux (GTM France), Maxime Aubert (FDE France) and Shana Inch (GTM France) will build a phone receptionist agent live on a regulated vertical, and show the three ways to integrate it into your product. On the agenda: - A phone receptionist agent built live, from scratch to first test call, on a real practice scenario: appointment booking, qualification, transfer - The three levels of integration depending on your architecture: turnkey agent, voice engine inside your stack, or TTS and STT as separate components via the API - One platform, multiple verticals: what changes between a medical practice, an accounting firm and a local business, and what stays the same - What compliance requires for your customers in regulated sectors: data hosted in Europe, GDPR, EU AI Act Whether you build vertical software for healthcare, accounting, legal or local commerce, this workshop shows you what you can deliver to your customers without building the voice layer yourself.
October 7
Behind the Agent: Reaching At-Risk Patients When Minutes Matter
As remote patient monitoring scales, so does the volume of abnormal readings that need a response. You can add staff, optimize queues, and redesign workflows, but there’s still a gap between the alert firing and actually reaching the patient. Cadence took a different path. Rachel Wang joins ElevenLabs for a behind-the-scenes conversation on the voice agent that now calls patients automatically the moment a vital goes out of range - and what it took to get it safe enough to talk to a patient. Rachel Wang, Vice President of Engineering, Cadence Caleb Wright, Enterprise Deployment, ElevenLabs John Durovsik, Growth, ElevenLabs What we'll cover: - What the workflow looked like before: alerts routed through a touchtone IVR, clinicians dialing patients by hand, and why hiring couldn't scale with the patient base - How the agent triggers on an out-of-range reading, runs a symptom assessment, and either resolves the alert per Cadence's protocols or warm-transfers to a nurse on the 24/7 team - Real metrics: 97% reduction in time to patient contact, 47% higher answer rate than human outreach, and 250,000 calls handled in the first seven months - Why patients answer an agent more often than a person, and what that changed about how Cadence designs outreach - What had to be true on clinical safety and escalation design before the agent was allowed to speak to a patient - Where Cadence draws the line between what the agent resolves and what always goes to a clinician

Create with the highest quality AI Audio

Behind the Agent: How One of Europe's Largest Insurers Got AI Agents into Production

More webinars

ElevenLabs Startup Grant Demo Day

Live workshop: Add an AI receptionist to your catalog

Behind the Agent: Reaching At-Risk Patients When Minutes Matter