How do we create an agent from our documentation?

Upload SOPs, policies, and help-center content. ElevenAgents ingests that material to produce an agent behavior profile which you can test, refine, and deploy.

Can non-technical teams operate and improve agents?

Yes. Support managers can update knowledge, correct responses in plain text, and run tests without engineering involvement.

What channels are supported?

Phone (SIP or native telephony), web chat, mobile apps, email, and messaging platforms such as WhatsApp.

How do human handoffs work?

You define escalation rules. When a handoff triggers, the human agent receives complete history, intents, and account context synced to your CRM or ticketing system.

AI Support Agents For Customer Service

Build enterprise ready AI agents. With support for SOPs, authentication, act in systems, and escalate with context. We deliver human-like support - cutting response time, costs, and raising satisfaction from day one.

Create an agent Talk to Sales

Call Agent

Get a call

Introducing ElevenAgents for support

AI agents for support that cut volume and improve CSAT

We design agents to resolve routine contacts, surface context for complex cases, and continuously learn - delivering predictable capacity, faster resolutions, and measurable satisfaction gains.

Deflect high-volume interactions

Agents handle order tracking, billing, password resets, and common inquiries automatically - reducing inbound queues and preserving human capacity for high-value work.

Faster time to resolution

Sub-second voice responses and immediate access to account data shorten first response time and reduce handle time for live and digital channels.

Lower cost per resolution

Automating routine work lowers operational spend while raising throughput and maintaining service levels during demand spikes.

Built with every customer service use case in mind

We focus on business outcomes relevant to telecoms, financial services, tech and marketplaces, and e-commerce - solving the operational problems that matter most to support leaders.

TelecomAssist

My internet has been down for 3 hours. What's going on?

Found issue

Hours of conversations every month

0,000,000

Hours of conversations every month

The simplest enterprise ready AI customer support platform

One configuration, one set of policies, one place to improve performance. We integrate with telephony, CCaaS, CRM, and ticketing systems so agents act with full context.

One brain across channels

Design once, deploy everywhere including chat, phone, email and WhatsApp.

Tightly integrated

Connect your CCaaS, ticketing and CRM for record sync and human handoffs.

Deterministic workflows

Protect high-risk data by gating agent access with deterministic steps.

Features that drive reliable customer service

We deliver deterministic workflows, behavioral guardrails, and tools for ongoing quality improvement so agents operate predictably at scale.

SOP-driven agents

Upload policies and documentation to create agents that follow your procedures and escalate only when required.

Behavioral and safety guardrails

Configure automated constraints and run validation tests to enforce compliance and brand policy before launch.

Deterministic workflows

Gate high-risk operations behind step-based workflows so sensitive data is handled only through approved processes.

Emotionally aware voice agents for support

Natural, expressive voice and multilingual support help agents de-escalate and build trust in real conversations.

Expressive, human-like speech

Control tone and cadence so agents can reassure, apologize, or escalate with the right emotional response.

Sub-second responsiveness

Low-latency voice keeps conversations natural and reduces friction during live interactions.

Multilingual support

Support customers in 70+ languages with consistent tone and quality across channels.

Enterprise-grade security and infrastructure at scale

Create your first support agent

Create an agent on the web

Upload SOPs and knowledge base content, configure guardrails, run simulations, and deploy to chat or phone without code.

Sign up

Build via API

Build on top of our powerful agent APIs and SDKs to embed agents in custom flows, link systems, and automate end-to-end actions at scale.

Explore Docs Get API Key

Frequently asked questions

Hey, how can I help...
AI Call & Dialer Agents (Automated Outbound/Inbound Voice)
Human-sounding, always-on AI calling system that scales customer engagement, sales, and support.
AI Call & Dialer Agents (Automated Outbound/Inbound Voice)
Hey, how can I help...
AI Batch Calling Software & Smart Dialers
Automate outreach at scale with AI batch calling software that drives efficiency, improves conversions, and reduces the cost of outbound campaigns.
AI Batch Calling Software & Smart Dialers
Hey, how can I help...
AI Sales Agents & SDR Automation
Conversational AI agents automate sales rep and SDR workflows to drive more pipeline.
AI Sales Agents & SDR Automation
Hey, how can I help...
Voice AI Customer Service Solutions
Transforming customer support through human-like voice AI
Voice AI Customer Service Solutions
Hey, how can I help...
AI Call & Contact Center Automation
Human-like voice agents that resolve calls, scale support, and drive revenue.
AI Call & Contact Center Automation
Hey, how can I help...
AI Answering Service & Virtual Receptionist
Always-on support that answers, routes, and resolves every call
AI Answering Service & Virtual Receptionist
Hey, how can I help...
Agents
Deploy natural, human-sounding agents in 70+ languages with low latency across voice or chat. Connected to your knowledge base and tools, our agents handle complex workflows to improve resolution rates with enterprise-grade security and control.
Agents
Hey, how can I help...
AI Voice Agents
Always-on conversations that engage customers and capture every opportunity.
AI Voice Agents
Hey, how can I help...
Retail and E-Commerce
From order support and product recommendations to abandoned cart recovery, returns, and post-purchase engagement, our PCI DSS-certified AI agents automate customer and operations workflows without sacrificing experience quality.
Retail and E-Commerce
Hey, how can I help...
Financial Services
Launch natural, human-sounding agents in 70+ languages with leading accuracy and ultra-low latency in voice or chat. From account queries to claims, our agents deliver faster resolutions with enterprise-grade reliability.
Financial Services
Hey, how can I help...
Nail Salons AI answering service
Call our Nail Salons AI answering service to hear a warm, polished virtual receptionist handle real-to-life salon questions, walk-in inquiries, and appointment requests with clear next steps. Experience a demo call flow that confirms details carefully and sets expectations when bookings need staff follow-up.
Nail Salons
Hey, how can I help...
Travel Chatbots
Build AI chatbots that plan personalized itineraries, answer traveler questions around the clock, and automate booking support. Across web, WhatsApp, and voice, in 70+ languages.
travel

AI Support Agents For Customer Service

AI agents for support that cut volume and improve CSAT

Deflect high-volume interactions

Faster time to resolution

Lower cost per resolution

Built with every customer service use case in mind

We triage telecom outages - send proactive alerts

We secure financial account recovery and disputes

E-commerce & retail - order management and returns

Our tech/marketplaces - onboarding & incidents

Hours of conversations every month

Hours of conversations every month

The simplest enterprise ready AI customer support platform

Features that drive reliable customer service

SOP-driven agents

Behavioral and safety guardrails

Deterministic workflows

Emotionally aware voice agents for support

Expressive, human-like speech

Sub-second responsiveness

Multilingual support

Enterprise-grade security and infrastructure at scale

Enterprise-level data protection

Granular team permissions

Elevated support and custom deployments

Create your first support agent

Create an agent on the web

Build via API

Frequently asked questions

How do we create an agent from our documentation?

Can non-technical teams operate and improve agents?

What channels are supported?

How do human handoffs work?

AI Call & Dialer Agents (Automated Outbound/Inbound Voice)

AI Batch Calling Software & Smart Dialers

AI Sales Agents & SDR Automation

Voice AI Customer Service Solutions

AI Call & Contact Center Automation

AI Answering Service & Virtual Receptionist

Agents

AI Voice Agents

Retail and E-Commerce

Financial Services

Nail Salons AI answering service

Travel Chatbots

Hours of conversations every month