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AI customer service agents that resolve support calls
Voice AI customer service for support teams: resolve routine requests automatically, hand complex cases to your team, and stay available around the clock.
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Meet ElevenAgents for AI customer support
AI customer service that works around the clock
ElevenAgents is AI customer service software for support teams. Its customer service AI agents answer calls in a natural voice, resolve routine requests, and pass complex cases to your people.
Resolve routine support requests quickly
AI customer support agents handle order tracking, billing questions, and password resets from start to finish. Routine volume leaves your queue and cost per resolution falls.
Give your team room for complex cases
With AI customer care handling routine queries, your people spend their time on the conversations that call for empathy and judgment.
Consistent answers at any hour
Low latency and support in 90+ languages mean customers reach an answer at any hour, with no hold queue and the same tone on every call.
AI customer service agents for every support workflow
Set up AI support agents around your channels, your customer types, and the complexity of each request, from simple lookups to multi-step cases.
SupportBot
BillBot
Hours of conversations every month
One AI customer service platform for every channel
Connect your helpdesk, CRM, and phone system, then automate AI customer support across voice, chat, email, and WhatsApp from a single place.
The same answers on every channel
Build your support logic once and the agent applies it everywhere customers reach you, for a consistent experience.
Connected to your support stack
Link your contact center software, ticketing system, and CRM to keep records in sync and pass conversations to a human agent when needed.
Fixed steps for sensitive data
For high-risk data, require set steps that the agent must complete before it can access a customer account.
AI customer support for retail, banking, and telecom
ElevenAgents powers AI customer service for online retailers, banks and lenders, and telecom providers.
Online retail: order status and returns
Agents check order status, explain delivery updates, and guide customers through returns and refunds, then log the outcome in your CRM.
Banking and lending: account and billing questions
Agents answer account and billing questions, verify the caller's identity, and route sensitive cases to a person under compliance rules you configure.
Telecom: troubleshooting and plan support
Agents walk customers through technical troubleshooting, answer plan and billing questions, and escalate unresolved issues to a human agent.
Conversational AI for customer service that sounds human
AI for customer experience only works when it sounds natural. Our conversational AI for customer support picks up on how a customer feels and adjusts its tone, which keeps tense calls moving toward a resolution.
A voice your customers trust
Pick from 10,000+ voices, or clone your own, to match the accent and tone your customers expect from your brand.
Fast replies without dead air
Voice AI customer service only feels natural when replies arrive quickly. Low latency removes the pauses that break a conversation.
Support in 90+ languages
Talk with callers in 90+ languages and keep the same tone in each. If a customer changes language partway through, the agent follows.
Security and compliance for AI customer service
Get started with AI customer service today
Launch from the ElevenAgents dashboard
Map out your conversations, link your CRM and phone system, and put AI customer support live within days, without writing code.
Build it into your product with the API
Add AI customer service agents to your own app or contact center, and choose the voice, the language model, and how each call is handled.
Frequently asked questions
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