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AI Call Center and Contact Center Automation

Human-like voice agents that resolve calls, scale support, and drive revenue.

Call Agent
Get a call on your phone

Introducing ElevenAgents for call centers

Better customer outcomes, lower cost to serve

Omnichannel agents span the full customer service journey. Helping your team deliver better CX at lower cost, without compromising on resolution quality.

Improve customer satisfaction

AI-powered voice agents handle inbound calls with sub-second latency and real emotional awareness. Resolving routine queries instantly across voice, chat, and phone.

Reduce cost per interaction

Automate the majority of inbound and outbound call volume so your human team focuses on complex, high-value conversations that require judgment.

Deploy with enterprise-grade security

SOC 2 Type II, HIPAA, GDPR, and PCI DSS L1 certified, with zero retention mode, VPC deployment, and end-to-end encryption for every interaction.

Conversational agents for every call center workflow

Deploy ai-powered agents tailored to your call type, customer segment, and compliance environment. No matter how specific the workflow.

SupportBot

I forgot my password

account found

Resolve account inquiries, billing questions, order status, and password resets across voice and chat. With context from your CRM and ticketing system for faster, consistent resolution.

Resolve account inquiries, billing questions, order status, and password resets across voice and chat. With context from your CRM and ticketing system for faster, consistent resolution.

SalesBot

Hi! Ready to launch your outbound campaign?

Yes, need to qualify 5000 leads

Run thousands of outbound calls in parallel for lead qualification, renewals, and win-back campaigns. With batch calling, voicemail detection, and real-time CRM logging.

Verify identity, present payment options, negotiate outcomes, and log results in your CRM. Following compliant scripts and guardrails to accelerate recovery and lower cost-to-collect.

Confirm customer identity at scale before routing to agents or processing sensitive requests. Integrated with your authentication and fraud detection systems.

Use AI role-play agents to onboard new hires, reinforce compliance standards, and simulate high-stakes call scenarios before agents go live with real customers.

Replace legacy IVR menus with conversational agents that understand caller intent in real time and route to the right team or resolve autonomously. Reducing transfers and abandoned calls.

Hours of conversations every month

One platform for every call center workflow

Connect to your operating systems and deploy across all voice and digital channels. All from one ai-powered platform.

Knowledge base UIKnowledge base
Integrations UIIntegrations
Workflows UIWorkflows

Monitor, optimize, and stay compliant

Enterprise-ready analytics, training, and governance for ai-powered contact centers.

Automate lead outreach and qualification

Launch outbound campaigns that qualify leads, book demos, or nurture prospects. Agents detect voicemails, reschedule callbacks, and sync outcomes to your CRM.

Accelerate collections and servicing workflows

Agents verify identity, negotiate payments, and capture promises-to-pay with compliant scripting. Firms see 60% more efficient collections.

Run predictive and power dialing at scale

Upload call lists, set pacing logic, and let agents dial in parallel. Boosting answer rates and qualified leads without manual dialing.

Emotionally aware voice agents for every call

Emotionally expressive, AI-powered conversational agents adapt to real customer emotion. Guiding every call toward resolution, even when the stakes are highest.

Expressive, natural voices

Choose from 10,000+ expressive voices (or clone yours) to match the accents and tones your customers trust most.

Sub-second latency

Natural, real-time voice interactions without awkward pauses. So conversations flow naturally on every call.

Multilingual support

Support customers in 70+ languages with consistent tone and clarity. So language is never a barrier to fast, effective resolution.

Enterprise-grade security and infrastructure at scale

Enterprise data protection developers

Data is encrypted in transit and at rest, with support for SOC 2, HIPAA, and GDPR compliance. Regional Data Residency and Zero Retention modes are available for stricter data control.

Data is encrypted in transit and at rest, with support for SOC 2, HIPAA, and GDPR compliance. Regional Data Residency and Zero Retention modes are available for stricter data control.

Permissions

Set granular team permissions and collaborate across the company by sharing voices, assets, and resources across your agents and content production pipeline.

Our team ensures a smooth launch and keeps your operations running reliably, delivering uninterrupted performance and peace of mind.

Get started with AI-powered call agents today

Build in the platform

Configure call flows, connect your CRM and telephony, and go live in days. No code required.

Create Agent

Integrate via API

Embed AI call agents into your stack via our Conversational AI API. With full control over voice, LLM, and call logic.

Create Agent APIs

Frequently asked questions

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