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AI Call Center and Contact Center Automation
AI call center software that puts lifelike voice agents on every call. They resolve issues, scale your contact center, and drive revenue.
Call Agent
Get a call on your phone
Introducing ElevenAgents, call center AI for every contact center
AI call center software for better outcomes at lower cost
ElevenAgents is call center AI that handles calls across voice and chat. Customers get answers faster, and your cost per call comes down.
Faster answers, happier callers
An AI call center agent picks up every inbound call with low latency and an ear for how the caller feels. Routine questions are resolved on the first contact, on voice and chat.
AI call center automation that cuts cost per call
Routine calls, both inbound and outbound, come off your team's plate. Live staff keep the conversations that need judgment.
Security built into every call
Every call is encrypted end to end. ElevenAgents is certified for GDPR, HIPAA, PCI DSS Level 1, and SOC 2 Type II, with zero retention mode and VPC deployment available.
AI call center agents for every contact center workflow
Configure AI call center agents around your call types, customer segments, and compliance rules, from a quick status check to a regulated payment call.
SupportBot
Resolve account inquiries, billing questions, order status, and password resets across voice and chat. With context from your CRM and ticketing system for faster, consistent resolution.
Resolve account inquiries, billing questions, order status, and password resets across voice and chat. With context from your CRM and ticketing system for faster, consistent resolution.
SalesBot
Run thousands of outbound calls in parallel for lead qualification, renewals, and win-back campaigns. With batch calling, voicemail detection, and real-time CRM logging.
Verify identity, present payment options, negotiate outcomes, and log results in your CRM. Following compliant scripts and guardrails to accelerate recovery and lower cost-to-collect.
Confirm customer identity at scale before routing to agents or processing sensitive requests. Integrated with your authentication and fraud detection systems.
Use AI role-play agents to onboard new hires, reinforce compliance standards, and simulate high-stakes call scenarios before agents go live with real customers.
Replace legacy IVR menus with conversational agents that understand caller intent in real time and route to the right team or resolve autonomously. Reducing transfers and abandoned calls.
Hours of conversations every month
One AI contact center platform for every workflow
Link your CCaaS, CRM, and ticketing tools, then run every voice and digital channel from one AI contact center platform.
One set of logic, every channel
Write your call flow once and it runs on phone, chat, email, and WhatsApp with the same rules and the same answers.
Plugged into your stack
Sync call records with your CCaaS, CRM, and ticketing system, and transfer to a live agent with the full conversation attached.
Guardrails for sensitive steps
Put scripted checkpoints in front of payment details and account data that the agent cannot skip.
Analytics and governance for AI contact center software
Review calls, tune your AI contact center automation, and keep governance in one place, with analytics, testing, and permissions built for contact centers.
Qualify leads on outbound calls
Run campaigns that screen prospects, book demos, and follow up with people who need more time. Agents recognize voicemail, set callbacks, and write results back to your CRM.
Collections and servicing calls
Agents confirm who they are speaking with, discuss balances, and record payment commitments, following scripts that your compliance team approves.
Predictive and power dialing
Load a call list, set the pace, and let agents dial many numbers in parallel. You skip manual dialing and reach more people in less time.
Call center AI with emotionally aware voices
Callers show how they feel through tone and pace. In a conversational AI call center, our voice agents hear that and adjust, which helps tense calls end in a resolution.
Voices that match your callers
Choose from 20,000+ voices, or create a clone, and match the accent of every region you serve.
Low latency
Replies arrive in real time without long pauses. Callers stay in the conversation.
90+ languages
Serve callers in 90+ languages without staffing each one, and keep the tone consistent from the first word to the last.
Enterprise-grade security and infrastructure at scale
Data is encrypted in transit and at rest, with support for SOC 2, HIPAA, and GDPR compliance. Regional Data Residency and Zero Retention modes are available for stricter data control.
Data is encrypted in transit and at rest, with support for SOC 2, HIPAA, and GDPR compliance. Regional Data Residency and Zero Retention modes are available for stricter data control.
Set granular team permissions and collaborate across the company by sharing voices, assets, and resources across your agents and content production pipeline.
Our team ensures a smooth launch and keeps your operations running reliably, delivering uninterrupted performance and peace of mind.
Get started with AI call center software today
Set up in the platform
Build your call flows, tie in your CRM and phone lines, and take your first calls within days. Writing code is not required.
Connect with the API
Bring ElevenAgents into your own systems through the Conversational AI API. You control the voice, the LLM, and the call logic.
Frequently asked questions
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