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ElevenAgents

24/7 Call Center Chatbots for faster resolutions and higher CSAT

Deploy AI chatbots that resolve customer issues across voice and chat. 24/7, no hold times. ElevenAgents manages intake, authentication, account lookups, and warm handoffs to live agents when it matters.

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Apresentando chatbots para call center com ElevenAgents

Fewer hold times, higher CSAT, lower cost to serve

Omnichannel AI chatbots handle inbound volume across voice, chat, and messaging. Deflecting routine calls, shortening handle times, and escalating to human agents with full context intact.

Cut handle time on routine calls

AI chatbots resolve account inquiries, order status, password resets, and FAQs without queuing a human agent. Reducing average handle time and freeing your team for complex cases.

Raise CSAT on every interaction

Voice chatbots detect frustration and respond with empathy. So callers feel heard, not processed. Higher first-contact resolution means fewer repeat calls and stronger satisfaction scores.

Scale without proportional headcount

Handle inbound spikes, after-hours volume, and multilingual queues without adding seats. Chatbots run across voice, chat, SMS, and WhatsApp from a single configuration. Deployed in days, not quarters.

Crie seu chatbot uma vez e use em todos os canais

Converse com seus clientes onde eles estiverem, acompanhando todas as conversas em um único painel, sem precisar alternar entre canais.

ElevenAgents website chatbot UI with a sample conversation

Adicione seu chatbot ao seu site personalizado ou em construtores como Webflow, Squarespace, Framer ou Lovable.

Adicione seu chatbot ao seu site personalizado ou em construtores como Webflow, Squarespace, Framer ou Lovable.

ElevenAgents website chatbot UI with a sample conversation

Permita que seus clientes enviem mensagens para o chatbot por SMS e recebam respostas instantâneas onde estiverem.

Dê voz ao seu chatbot em poucos cliques e deixe que ele atenda ou faça ligações para você.

Fale com seus clientes no WhatsApp com uma experiência de conversa totalmente automatizada.

Automatize conversas por e-mail e ofereça suporte rápido e consistente direto na caixa de entrada do cliente.

Uma plataforma para todo o fluxo de trabalho de call center

Conecte aos seus sistemas e personalize o chatbot para seguir exatamente seus processos.

ElevenLabs ElevenAgents platform
ElevenAgents scheduling UI
Integrations UI

Integre facilmente com as ferramentas que você já usa

ElevenAgents connects to your CCaaS, CRM, telephony, and ticketing systems. So chatbots authenticate callers, retrieve data, log interactions, and escalate with context. No middleware needed.

Genesys

Scale your voice interactions with real-time AI agents that deliver consistent, high-quality customer experiences through your existing Genesys infrastructure

Integre ElevenLabs Agents com GenesysIntegre ElevenLabs Agents com Genesys
Salesforce

Real-time CRM integration that transforms customer data into intelligent voice conversations with enterprise-grade reliability

Integre ElevenLabs Agents com SalesforceIntegre ElevenLabs Agents com Salesforce
Zendesk

Enable intelligent voice-first customer support with real-time ticket resolution and automated support workflows

Integre ElevenLabs Agents com ZendeskIntegre ElevenLabs Agents com Zendesk
ServiceNow

Build voice-first service automation that scales conversations without scaling headcount

Integre ElevenLabs Agents com ServiceNowIntegre ElevenLabs Agents com ServiceNow
Twilio

Use AI Voice Agents with your Twilio phone numbers for seamless, automated inbound and outbound calls

Integre ElevenLabs Agents com TwilioIntegre ElevenLabs Agents com Twilio
Ring Central - Old

Power enterprise-grade voice AI agents with human-like conversations and enterprise telephony infrastructure

Integre ElevenLabs Agents com Ring Central - OldIntegre ElevenLabs Agents com Ring Central - Old
SIP Trunking

Bridge your existing telephony infrastructure with our real-time Conversational AI platform for seamless voice agent deployment

Integre ElevenLabs Agents com SIP TrunkingIntegre ElevenLabs Agents com SIP Trunking
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Chatbots de call center que entendem emoções e contexto

Chatbots expressivos se adaptam à emoção real do cliente, guiando cada conversa para melhores resultados, mesmo nas situações mais delicadas.

Conversas naturais e humanas

Dê uma voz realista ao seu chatbot em segundos. Controle o tom para que ele possa acalmar, orientar e tranquilizar clientes, mesmo sob pressão.

Transferências rápidas e com contexto

Defina regras de escalonamento para casos complexos e transfira para humanos quando necessário. Todo o histórico da conversa é sincronizado com seu CCaaS, CRM e sistema de tickets para uma transição suave.

Human hand-off

Omnichannel from a single build

Design your call center agent once and deploy it across phone, web chat, SMS, WhatsApp, and email. Context and conversation history carry across channels so callers never repeat themselves.

Warm handoff with full context

When escalation is needed, chatbots transfer to live staff with intent, conversation history, and collected data pre-loaded. No repeat questions, no dropped context. Just a faster path to resolution.

Voice built for telephony

Sub-second latency, telephony-optimized speech recognition, and 10,000+ voices ensure natural, real-time conversations over phone and SIP. Not the stilted cadence of legacy IVR.

CRM and CCaaS integrations

Connect to your contact center platform, CRM, and ticketing systems to authenticate callers, fetch account data, update records, and trigger backend workflows. All within the conversation.

Visual workflow builder with guardrails

Build deterministic call flows, intent-based routing, and multi-agent orchestration without engineering dependency. Set content rules, PII redaction, and escalation thresholds from the same interface.

Real-time analytics and conversation logs

Track containment rate, average handle time, CSAT signals, and intent accuracy across every conversation. Use built-in A/B testing and evaluations to improve performance continuously.

Segurança e infraestrutura de nível empresarial em escala

Enterprise data protection developers

Os dados são criptografados em trânsito e em repouso, com suporte para conformidade SOC 2, HIPAA e LGPD. Modos de Residência Regional de Dados e Retenção Zero estão disponíveis para maior controle.

Os dados são criptografados em trânsito e em repouso, com suporte para conformidade SOC 2, HIPAA e LGPD. Modos de Residência Regional de Dados e Retenção Zero estão disponíveis para maior controle.

Permissions

Defina permissões detalhadas para equipes e colabore em toda a empresa, compartilhando vozes, ativos e recursos entre seus agents e o fluxo de produção de conteúdo.

Nossa equipe garante uma implementação tranquila e mantém suas operações funcionando de forma confiável, entregando desempenho consistente e tranquilidade para você.

Crie seu primeiro chatbot para call center

Crie na plataforma

Desenhe, teste e publique seu chatbot para call center em um painel intuitivo, sem precisar programar.

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Crie com a API

Integre o chatbot aos seus próprios aplicativos usando nossa REST API e SDKs para desenvolvedores.

Obter chave APILer a documentação
Create Agent APIs

Perguntas frequentes

Explore todas as possibilidades dos nossos Chatbots

  • Oi, como posso ajudar...

    Small business

    Handle customer questions, book appointments, and qualify leads 24/7 - without adding headcount. Deploy a voice-capable AI chatbot across your website, WhatsApp, and phone in hours, not weeks.

    small business

  • Oi, como posso ajudar...

    Event management

    AI chatbots for event management that handle attendee questions, automate registration, and deliver real-time schedule updates - so your team focuses on the event, not the inbox.

    event management

  • Oi, como posso ajudar...

    Ecommerce

    ElevenAgents handles the questions, recommendations, and follow-ups your team can't cover around the clock - so shoppers get answers the moment they need them, and your support queue stays manageable.

    ecommerce

  • Oi, como posso ajudar...

    Banking

    AI voice and chat agents that handle account inquiries, card management, fraud alerts, loan pre-qualification, and more - across every channel your customers use, with audit-ready transcripts and PCI-aware architecture.

    banking

  • Oi, como posso ajudar...

    B2b

    B2B chatbots that qualify leads, route pipeline, and resolve support requests around the clock - so your revenue team focuses on the conversations that close.

    b2b

  • Oi, como posso ajudar...

    Airlines

    Airline chatbots handling bookings, check-in, flight status, rebooking, and baggage support - across web, mobile, and WhatsApp - so passengers get instant answers and your agents focus on what matters.

    airlines

  • Oi, como posso ajudar...

    Hr-recruiting

    AI recruiting and HR chatbots that screen candidates, schedule interviews, answer employee questions, and sync with your ATS - so your team spends less time on repetitive tasks and more time on the hires that matter.

    hr-recruiting

  • Oi, como posso ajudar...

    Law

    AI chatbots for law firms and legal teams. Automating client intake, matter qualification, consultation scheduling, and practice area FAQs across every channel, without replacing attorney judgment.

    law

  • Oi, como posso ajudar...

    Sales

    AI sales chatbots that qualify leads, book demos, and move buyers through the pipeline. 24 hours a day, across every channel your team already uses.

    sales

  • Oi, como posso ajudar...

    Saas

    AI chatbot for SaaS that deflects support tickets, guides user onboarding, qualifies leads, and integrates with your CRM and helpdesk. Available 24/7 across every channel your users prefer.

    saas

  • Oi, como posso ajudar...

    Travel

    Build AI chatbots that plan personalized itineraries, answer traveler questions around the clock, and automate booking support. Across web, WhatsApp, and voice, in 70+ languages.

    travel

  • Oi, como posso ajudar...

    Retail

    Handle order tracking, returns, product discovery, and post-purchase support, 24/7, across every channel, in 70+ languages. Resolve WISMO instantly, recover abandoned carts, and scale through peak season without adding headcount.

    retail

  • Oi, como posso ajudar...

    Real estate

    Capture, qualify, and schedule serious buyers 24/7. Never miss a lead. Our agents handle listing inquiries, budget screening, and showing bookings across web, phone, and messaging, syncing every contact to your CRM.

    real estate

  • Oi, como posso ajudar...

    Property management

    Handle tenant questions, maintenance requests, and leasing inquiries 24/7. Without adding headcount. Capture leads, triage issues, and schedule showings across your site and messaging channels.

    property management

  • Oi, como posso ajudar...

    Procurement

    ElevenAgents automates the repetitive work across your source-to-pay cycle - routing requisitions, handling supplier queries, chasing invoices, and enforcing buying policies - so your team focuses on strategic sourcing.

    procurement

  • Oi, como posso ajudar...

    Marketing agencies

    AI chatbots that capture leads, qualify prospects, and automate client workflows - built for marketing agencies managing multiple accounts across every channel.

    marketing agencies

  • Oi, como posso ajudar...

    It operations

    AI agents handle password resets, access requests, incident triage, onboarding, and runbook automation - deflecting Tier-1 tickets, resolving issues instantly across voice and chat, and integrating with your ITSM stack.

    it operations

  • Oi, como posso ajudar...

    Insurance

    AI chatbots for insurance that automate claims intake, policy servicing, renewals, and billing - across voice, web, and messaging - so policyholders get instant answers and agents focus on what matters most.

    insurance

  • Oi, como posso ajudar...

    Hospitality

    AI agents that handle guest inquiries, automate bookings, and surface upsell offers across every channel - 24/7, in 70+ languages, without adding headcount.

    hospitality

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