Meesho delivers real-time, multilingual customer support with Conversational AI

Meesho, uno de los mayores mercados de comercio electrónico de India, con su amplia y diversa base de usuarios, necesitaba una forma de ofrecer soporte empático y humano a gran escala, en varios idiomas y casos de uso.

Han creado una voz en tiempo real agente usando ElevenLabs

Por qué Meesho eligió ElevenLabs

The team evaluated several voice solutions before selecting ElevenLabs for one reason: quality.

From the first proof of concept, our voices stood out for their clarity and warmth – leading to higher user engagement and overwhelmingly positive feedback.

Trabajamos estrechamente con el equipo de Meesho durante toda la integración, ayudándoles a lanzarse rápidamente y con confianza.

Conexión inmediata con los usuarios

Desde su lanzamiento, el bot de voz de Meesho ha ofrecido consistentemente alta precisión y rendimiento fiable, incluso bajo demanda estacional máxima. Con múltiples opciones de voz disponibles, Meesho pudo afinar aún más la experiencia del cliente.

The bot handles over 60,000 customer calls daily in both Hindi and English.

It resolves a high volume of queries without human intervention – covering order delays, cancellations, and refunds – while reducing average handling time.

"Our goal was to create a voice experience that truly feels human – and ElevenLabs helped us achieve that. The clarity, warmth, and tone of the voice played a key role in building trust with our users at scale. We’re excited about the future and look forward to solutions that enable even deeper emotional expression through voice," said Siddharth Gupta, GM - New Initiatives, Meesho.

Meesho Voice AI Agent in Action

Voice as a strategic channel for e-commerce

Voice is a critical channel for customer engagement and Meesho’s success truly shows that real-time, multilingual support is possible at scale.

By integrating ElevenLabs Conversational AI, retailers can automate high-volume support without sacrificing quality or empathy.

Si eres una marca de comercio electrónico que busca automatizar el soporte al cliente de alto volumen con Voice AI is changing how businesses in India interact with their customers. Meesho’s deployment shows what’s possible when multilingual, natural-sounding speech becomes the interface; not just for convenience, but for trust. This isn’t a feature layer - it’s infrastructure for customer engagement,

If you’re an e-commerce brand looking to automate high-volume customer support with natural, multilingual voice agents, get in touch with the ElevenLabs Enterprise team to explore what’s possible.