TELUS Digital lanza Agent Trainer de Fuel iX con ElevenLabs Conversational AI

Fuel iX es un proveedor de copilotos empresariales de IA. Con Agent Trainer, están transformando cómo los centros de llamadas capacitan y mejoran las habilidades de los agentes, reduciendo significativamente el tiempo de formación. Impulsado por la

Incorporación lenta, alta rotación

Contact centers face systemic training challenges: ramp-up takes weeks, and attrition rates often reach 30–45%. Traditional methods — like classroom sessions, shadowing, and occasional roleplay — don’t scale, and they fail to reflect the range of real-world scenarios agents encounter.

This lack of realism and consistency results in agents entering live environments underprepared — leading to low confidence, frequent escalations, and poor customer experiences. When agents don’t feel equipped to succeed, engagement drops and turnover accelerates, creating a feedback loop that strains operations and erodes service quality over time.

Simulaciones de voz y chat impulsadas por IA

Agent Trainer addresses these gaps head-on. It generates dynamic, lifelike simulations across voice and chat, enabling agents to practice everything from simple inquiries to complex complaints in a safe, repeatable environment.

At the core is ElevenLabs’ Conversational AI — natural, low-latency voice interactions that sound and behave like real customers. These simulations adapt in real time, and support multilingual scenarios, helping agents build both skill and confidence faster.

Key benefits for training teams

• Tiempos de adaptación un 25% más rápidos: Lifelike practice accelerates learning and builds confidence earlier in the process.
• Higher quality, more consistent agents: Repetition across realistic scenarios ensures agents are well-prepared.
• Scalable training: Train unlimited agents simultaneously — no more bottlenecks from 1:1 roleplay.
• Actionable insights: Managers receive detailed performance reports to identify and address skill gaps.
• Immersive realism: Natural voice interaction makes simulations feel authentic, bridging the gap between training and live calls.

What ElevenLabs powers

Agent Trainer relies on our platform for:

• Lifelike voice simulation: ElevenLabs Text to Speech produces emotionally expressive, highly natural speech — including regional accents and dialects.
• Dynamic conversation flow: Our low-latency Conversational AI enables real-time responsiveness across voice and chat.
• Multilingual support: Train agents to serve global customers with localized voice AI.
• Robust APIs: Our developer tools make it easy to build and customize immersive training experiences.

El futuro de la formación de empleados

This partnership goes beyond faster onboarding—it improves customer experience, increases agent retention, and boosts operational efficiency. With AI managing consistent, scalable practice, human trainers can focus on coaching and performance development.

Agent Trainer shows what’s possible when voice AI meets enterprise training: a better-prepared workforce, lower costs, and a stronger customer experience.