ElevenAI Usage Guide | ElevenLabs

Using ElevenAI Responsibly: Beta Access Guide

How it works

ElevenAI is an AI notetaking application. It captures, transcribes, and analyzes call audio to create AI notes in real time. During Beta, Google Meet is the primary compatible app for ElevenAI.

You are responsible for telling call participants that ElevenAI is taking notes

Always make sure every participant knows the meeting is being transcribed by ElevenAI. If someone on the call does not agree, you should not use ElevenAI. It is your responsibility to comply with all applicable laws, including any laws that may apply to recording communications or that apply to personal information that may be processed through ElevenAI. 

Built-in notice

When using ElevenAI, it’s important that call participants understand that the call is being recorded and analyzed by an AI notetaker. ElevenAI displays a notice in the meeting chat (Google Meet) and on video. Make sure every participant receives notice, however they join, including by phone, with video off, or after the meeting starts.

Where the camera is off or there is no camera available (e.g. you are using ElevenAI for a WhatsApp audio call), at the start of the call, ElevenAI may also check for an audible statement from you, telling the call’s other participants that the meeting is being recorded and AI notes are being taken.

Good practices:

• Say at the start of the meeting that ElevenAI is an AI notetaker capturing, transcribing, and analyzing the call in real time, and post the same message in the chat. Confirm everyone agrees before you start ElevenAI.
• Repeat the notice when someone joins late, and say it out loud for anyone who joins by phone.
• Include a note in the meeting invite when you plan to use ElevenAI. For example, “This meeting will use ElevenAI, an AI notetaker that captures, transcribes, and analyzes audio in real time. Let me know beforehand if you object.”
• Give people a real chance to object or opt out, and tell them how (for example, stay on mute, leave the meeting, or ask you to stop).
• Use ElevenAI consistent with the applicable Terms of Service.  
• Follow any applicable legal requirements.

Don't

• Don’t use ElevenAI covertly or without telling participants.
• If you can't confirm that everyone agrees (for example, a large or open meeting), don't use ElevenAI.
• Don’t start or keep transcribing if anyone objects. Stop transcription first, then continue the meeting.
• Don’t turn off your camera, or try to hide that ElevenAI is running.
• Don't use ElevenAI for meetings involving health information, financial information, privileged legal discussions, meetings with children, or other sensitive meetings, unless your agreement with ElevenLabs expressly permits it.
• If you use ElevenAI with employees, check whether workplace monitoring or employee notice laws apply, and follow your organization's policies.
• Don’t assume that the built-in ElevenAI notices satisfy all your legal obligations in all jurisdictions. 
• Don't use ElevenAI in meetings where recording or transcription is prohibited.

Questions? Contact elevenai-help@elevenlabs.io

Important: This guide provides general information to help you use ElevenAI responsibly. It is not legal advice. Legal requirements vary and may change. You remain responsible for making sure your use complies with applicable laws and your organization's policies. If you are unsure what applies to you, consult your own legal counsel.