ElevenLabs Agents now support WhatsApp

We are expanding our omnichannel agents platform to support WhatsApp, enabling teams to design an agent once and deploy it across web, mobile, phone lines, and now one of the world’s most widely used messaging platforms. This release brings our real-time voice and chat capabilities directly into more channels where customers already spend their time.

A unified agent across channels

With WhatsApp support, businesses can deliver voice and chat experiences directly in WhatsApp, meeting customers where they already are and delivering a unified, consistent experience across channels.

Users can speak or type a question, and the agent resolves it with the same reasoning, voice quality, and knowledge used across other channels. This creates a consistent experience whether a customer reaches out on a website, calls a support line, or sends a WhatsApp message.

Full visibility into conversations

Our agents platform provides a single view of every interaction across channels. Teams can review transcripts, analyze performance, and update behavior in one place. Changes apply everywhere, reducing operational overhead and ensuring that AI interactions remain accurate, safe, and aligned with policy.

This architecture allows teams to scale their agents while maintaining control of quality, routing, and compliance, even as the number of customer touchpoints grows.

Deploy on WhatsApp today

Integrating WhatsApp takes only a few steps in our agents platform. Once connected, your agent can answer questions, resolve issues, and automate workflows in the same environment customers already rely on for daily communication.

To learn more read the documentation.