ElevenAgents Campaign Manager works every contact to an outcome

Teams that run outbound campaigns know that reaching and converting contacts takes more than a list and a dialer. It takes follow-ups at the right time, a clear view of where each contact stands, and controls that hold on every call.

That’s why we’re introducing ElevenAgents Campaign Manager, built to help the teams who run outbound achieve outcomes across sales, retention, patient care, collections, customer service, and recruiting. Give it your contacts and an outcome, like a qualified lead or confirmed appointment, and it intelligently runs the campaign to get there, following up with each contact over time and carrying context between touches.

Reaching and converting more of your contacts

With Campaign Manager, your agent calls contacts during the hours you've set and carries the context of previous interactions into each call. Depending on whether the call is answered or goes to voicemail, it might try again later, book the time the person asked for, or move on to another number or a different person on the account. Once the outcome is reached or a customer asks to stop, it stops.

Take a telco running a renewal campaign. The agent calls a subscriber on Tuesday afternoon, gets no answer, and schedules a retry inside your calling window. On the second attempt she picks up and says her daughter manages the family plan. The agent confirms the daughter is on the account, calls her next, and walks her through the renewal.

Campaign Manager has been in beta with customers across insurance, banking, ecommerce and other industries, running live outbound campaigns. An insurance provider uses it to work through its entire daily lead list, with the agent retrying contacts it couldn’t reach. A European bank is reaching out to prospective customers who may be interested in its new credit card program, qualifying interest, and handing off to relationship managers with the context needed to finalize each sale.

Know where each campaign stands

With comprehensive campaign analytics, a sales manager knows which leads are qualified, which are being worked, and which need a rep today; and a retention lead can see which customers have renewed, who’s still in-flight, and who’s asked for a call back.

Each campaign shows one funnel from enrollment to outcome and each contact has a decision timeline showing what the agent did and why. Anything the system shouldn't guess about lands in a needs-attention queue with the call context attached, and all of it exports to CSV.

Features that help you stay in control

Outbound campaigns are often subject to rules about who can be contacted, when, how often, and what they must be told. Built-in tools in Campaign Manager are designed to give your team full control of your outreach:

• Calling windows set per campaign
• Attempt limits with a separate cap on callbacks
• Do-not-call lists per campaign that update the moment a contact asks to stop
• Disclosures set in your agent’s opening and prompt, so each call can make any necessary statements before the conversation starts

Each attempt, callback, and redirect is logged against the contact, so your team can see what was done and why, and change any setting without engineering. Campaign Manager also works with the controls you already use across ElevenAgents, including guardrails that check every response in real time, AI agent detection for calls that reach another automated system, and redaction of sensitive details from transcripts and recordings.

Built for the agents you already have

Campaign Manager uses the agents and phone numbers you already run in ElevenAgents, so there's nothing to rebuild. Contacts can be enrolled using a CSV upload, or via API from your systems of record. Today it works over phone calls, WhatsApp voice and WhatsApp messaging, with email and SMS coming soon.

Get started

ElevenAgents Campaign Manager is available now. If you already use ElevenAgents, you’ll find it under Campaigns in the Agents sidebar. Read the product documentation or ask your account team for help setting up your first campaign.

New to ElevenAgents? Talk to sales to learn how ElevenAgents Campaign Manager can fit into your outbound operations.