Ebury scales global sales training with ElevenAgents

Ebury is a global fintech helping businesses to send, manage, and receive money internationally. Operating across more than 30 markets, Ebury's sales teams have to navigate a complex landscape of languages, regulations, and product nuances every day.

To overcome these challenges and scale consistent, high-quality training across their team, while retaining a human touch, Ebury built an internal AI Sales Academy powered by ElevenAgents. The platform uses conversational agents to deliver interactive, multilingual sales coaching to more than 600 revenue professionals globally.

Driving adoption with human-like voice quality

Ebury's sales team can now log into an internal interface, select a scenario, and begin a spoken conversation with an AI agent that responds naturally in real time. The agent scores their performance and provides instant, actionable feedback, turning what was once a passive e-learning exercise into interactive, performance-based training.

The expressiveness of ElevenLabs voices - the tone, cadence, and emotional nuance - has been critical in enabling sales teams to practice real conversations, not listen to robotic prompts. For objection handling, negotiation practice, and client rapport, the difference between a synthetic-sounding voice and a natural one directly affects how seriously the training is taken.

“The quality of the voice was critical to adoption. It doesn’t feel like a bot - it feels like a real conversation, with the right tone and nuances. That changes behaviour. Instead of training being something people have to complete, it becomes something they choose to engage with - practicing, repeating scenarios, and building confidence for real client interactions.” – Wesley Rickards, VP of Product, Ebury

Unlocking continuous, on-demand skill development

Ebury has replaced an event-based training model with continuous, self-serve coaching available 24/7 through the AI Sales Academy. The approach ensures Ebury is taking advantage of the latest innovations in AI, without sacrificing the human-led approach to customer services which it prides itself on.

The results within 6 months of launch:

• 600+ global sales users onboarded
• Over 4,000 simulated conversations completed
• 24/7 availability of coaching
• ~5 mins average call time per training session
• Agents available in 16 languages with localized voices

“Revenue is a function of conversation quality - and conversation quality is trainable. ElevenLabs allowed us to build something most financial institutions can't: a global, always-on coaching environment that scales with the business rather than headcount. For us, this is what AI-first actually looks like in practice.” – Zafeer Ahmed, Chief Revenue Officer, Ebury

Multilingual agents that scale globally

Ebury operates across multiple regions, each with its own language and market dynamics - building localized learning and development teams in every geography does not scale. With ElevenAgents, Ebury deployed role-play simulations in 15+ languages, enabling salespeople to train in the language they sell in.

“The platform’s multilingual coverage is particularly impactful for Ebury given our global footprint and the need to sell locally across multiple markets. The natural, realistic voice interactions help both new joiners to Ebury and experienced sales teams practice client conversations, build confidence, and adapt as we introduce new products and tools.”  – Duane Swailes, SVP Sales Acceleration, Ebury

Building voice-first learning and development

Ebury's AI Sales Academy demonstrates how ElevenAgents can extend beyond customer-facing use cases into internal operations. The same capabilities that power support and sales agents - human-like voice, multilingual coverage across 70+ languages, and enterprise-grade reliability - can be applied to internal training, coaching, and enablement for companies operating at a global scale.