Convin adds AI voice calling to its contact center platform

Convin is a complete contact center software platform offering agent training, ticketing, insights, and real-time agent assist — and now AI calling via ElevenLabs.

The company set out to solve a simple yet complex problem: how to make AI-powered phone conversations feel natural. Traditional voice agents often sound robotic, lack emotional nuance, and struggle to keep customers engaged.

With ElevenLabs’ text to speech, Convin’s voice agents now deliver smooth, expressive conversations that keep customers engaged. By integrating natural-sounding AI voices, Convin transformed routine automated calls into meaningful interactions.

Integration was seamless and “smooth as butter”. Thanks to ElevenLabs’ flexible API and responsive support, deployment was quick and hassle-free.

Callers were pleasantly surprised by the natural, engaging quality of the voice agent — not because they were misled, but because the experience felt smooth, responsive, and natural. 

Many noted, “Wait… that wasn’t a real person?” or “I just spoke to a bot for three minutes without realising!” These responses highlight how AI, when done right, can foster conversations that feel intuitive and effortless, creating trust and enhancing customer interactions rather than replacing human connection.

“These are some of the jaw-dropping reactions we’ve heard while showcasing our Voicebot, " explains Vaibhav Gupta from Convin’s Founders’ Office. “And this was possible because ElevenLabs helped us generate voices that sound human-like, making AI-driven conversations feel incredibly natural.”

The impact speaks for itself. Convin's AI voice agents, powered by ElevenLabs, are driving a 27% increase in CSAT. This is a clear sign that natural-sounding AI can drive real results.

Convin’s voice agents quickly gained traction by offering human-like engagement combined with the efficiency of AI. With ElevenLabs, every conversation feels authentic, setting a new standard for customer interaction.