Connect Ozonetel to ElevenLabs Conversational AI Voice Agents
Run real-time AI voice agents at scale – purpose-built for India's contact center landscape with Ozonetel
Let your AI Voice Agents handle calls seamlessly with Ozonetel
Transform your Ozonetel telephony infrastructure into an intelligent voice platform with ElevenLabs Conversational AI. This integration enables your AI agents to handle both inbound and outbound calls across India with enterprise-grade reliability and real-time performance.
Built for India-based contact center deployments, this integration provides the low-latency, controllable voice AI solution you need to scale conversations without scaling headcount. Your existing Ozonetel SIP trunks and DIDs work immediately — no migration required.
Key capabilities:
- Real-time voice processing with low latency for natural conversations
- Bidirectional call support for comprehensive inbound and outbound automation
- India-compliant setup via ElevenLabs IN residency account (required per TRAI regulations)
- Plug-and-play SIP trunk setup using your existing Ozonetel SIP credentials
- Scalable concurrency — add channels from Ozonetel to match your concurrent call requirements
What problems it solves:
- Eliminates the need to hire and scale customer service teams for Indian contact centers
- Reduces operational costs while maintaining 24/7 availability
- Provides consistent, high-quality customer experiences across all inbound and outbound interactions
- Enables rapid scaling of voice capabilities — each concurrent call requires one Ozonetel channel
Features
Integrations features
Everything your AI voice agents need for production-ready call handling in India
Low-Latency Voice Processing
- Sub-200ms response times for natural conversation flow
- Real-time audio streaming with minimal buffering
- Optimized for interactive voice applications requiring immediate responses
Bidirectional Call Support
- Handle inbound customer calls with intelligent routing via Ozonetel DIDs
- Initiate outbound calls for proactive customer engagement
- Seamless handoff between AI and human agents when needed
Secure SIP Integration
- Direct SIP trunk connectivity with Ozonetel's cloud infrastructure
- Registration-based SIP trunk with username/password authentication
- TCP transport support for outbound; UDP (Static SIP) for inbound ElevenLabs server
India Compliant Infrastructure
- Requires ElevenLabs IN residency account in line with TRAI regulations
- Hosted on ElevenLabs' India-residency servers (
in.residency.elevenlabs.io) - Supports Indian DIDs/CLIs procured through Ozonetel's KYC process
Scalable Concurrency
- Concurrency scales linearly: 1 Ozonetel channel = 1 concurrent call
- Example: 20 concurrent calls require 20 channels from Ozonetel
- Contact your ElevenLabs AE/Success Manager to align concurrency limits
Installation
Installation guides
Get your AI voice agents connected to Ozonetel in under 30 minutes
Before you begin, make sure you have:
From Ozonetel:
- An active Ozonetel account (contract + KYC completed)
- SIP Domain (e.g.,
sip2.cloud-connect.in:7065) - Assigned DIDs / CLIs / Phone Numbers
- SIP username and password (for registration-based SIP trunk)
- Admin credentials and Admin Login URL (e.g.,
crm2.cloud-connect.in) - Sufficient channels procured (1 channel per concurrent call)
From ElevenLabs:
- An ElevenLabs IN residency account (Contact your account manager to help with this)
- Static SIP enabled on your workspace (request via your AE/FDE)
- A configured ElevenLabs AI agent to assign to the phone number
Troubleshooting
Troubleshooting & support
Common issues, solutions, and support resources for your integration