Entry.com scales inbound customer calls with ElevenLabs

Entry.com provides immigration support services to customers worldwide. With rising demand, the company faced challenges in managing inbound call volume for sales, billing, and service inquiries. Scaling traditional call centers was resource-intensive and slow, requiring large teams to onboard and train.

By adopting ElevenLabs’ Agents Platform, Entry.com built advanced conversational AI agents capable of handling the bulk of inbound customer interactions – improving speed, availability, and quality of service. 

Deployment in two weeks

Entry.com’s Director of AI, Cristian Cucu, first came across ElevenLabs through industry press. He chose ElevenLabs for its production-ready, natural-sounding voices that continue to set the standard for enterprise-grade AI.

“I was able to build in two weeks what would normally take an entire department six months. That speed was possible in no small part because of how the ElevenLabs platform is set up to handle conversational AI.” – Cristian Cucu, Director of AI, Entry.com

To support travelers around the world with diverse language requirements, Entry.com was also drawn to our language detection functionality. Callers start speaking in their preferred language, and the agent automatically switches to match.

Handling inbound demand through scalable AI

The biggest impact has been scale. Entry.com went from struggling to keep up with inbound call demand to handling over 22,000 calls per month through their voice agent. Customers benefit from consistent service quality, while agents are freed to focus on higher-value tasks.

With tools, Entry.com’s AI agents can now perform operations that go beyond human capability. During a live call, they can review and summarize 20 pages of a customer’s application, retrieve case histories, and provide detailed status updates in seconds. This ability to instantly process and contextualize complex information unlocks better personalization and faster resolutions across every interaction.

“Our AI agent already outperforms humans in most scenarios. The real challenge isn’t capability, it’s trust. Once customers give it a chance, they’re surprised by how much better the experience is.” – Cristian Cucu, Director of AI, Entry.com

Building the next generation of customer support

Entry.com’s success illustrates the future of customer service, where AI agents provide scale, consistency, and accessibility that traditional models cannot.

Looking to deploy voice agents that improve customer experience at scale? Get in touch here.