Entry.com scales inbound customer calls with ElevenLabs

Entry.com provides immigration support services to customers worldwide. With rising demand, the company faced challenges in managing inbound call volume for sales, billing, and service inquiries. Scaling traditional call centers was resource-intensive and slow, requiring large teams to onboard and train.

By adopting ElevenLabs’ Agents Platform, a Entry.com desenvolveu agentes de Conversational AI avançados capazes de lidar com a maior parte das interações de clientes - melhorando a velocidade, disponibilidade e qualidade do serviço.

Deployment in two weeks

Entry.com’s Director of AI, Cristian Cucu, first came across ElevenLabs through industry press. He chose ElevenLabs for its production-ready, natural-sounding voices that continue to set the standard for enterprise-grade AI.

“Consegui construir em duas semanas o que normalmente levaria um departamento inteiro seis meses. Essa rapidez foi possível em grande parte por causa de como a plataforma da ElevenLabs está configurada para lidar com Conversational AI.” - Cristian Cucu, Diretor de IA, Entry.com

To support travelers around the world with diverse language requirements, Entry.com was also drawn to our language detection functionality. Callers start speaking in their preferred language, and the agent automatically switches to match.

Handling inbound demand through scalable AI

The biggest impact has been scale. Entry.com went from struggling to keep up with inbound call demand to handling over 22,000 calls per month through their voice agent. Customers benefit from consistent service quality, while agents are freed to focus on higher-value tasks.

With tools, Entry.com’s AI agents can now perform operations that go beyond human capability. During a live call, they can review and summarize 20 pages of a customer’s application, retrieve case histories, and provide detailed status updates in seconds. This ability to instantly process and contextualize complex information unlocks better personalization and faster resolutions across every interaction.

“Nosso agente de IA já supera humanos na maioria dos cenários. O verdadeiro desafio não é a capacidade, é a confiança. Quando os clientes dão uma chance, ficam surpresos com a melhoria na experiência.” - Cristian Cucu, Diretor de IA, Entry.com

Building the next generation of customer support

Entry.com’s success illustrates the future of customer service, where AI agents provide scale, consistency, and accessibility that traditional models cannot.

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